Business of the House

Jessica Morden Excerpts

Thursday 15th May 2025 Commons Chamber

[Lucy Powell]

First of all, as I said in my opening remarks, the situation in Gaza is truly intolerable and awful to see.

The hon. Lady raises what is, unfortunately, an all too familiar issue that many of our businesses and constituents face when trying to contact HMRC and other services. It is simply not good enough that people have to wait as long as she describes, which is incredibly frustrating for them. As she says, it has a real impact on the time that they could otherwise spend on their businesses and on doing what they need to do. She may be aware that, later this year, HMRC will publish a transformation road map to ensure that its services significantly improve, particularly at the customer end. I will make sure that a statement is given about that plan when it is ready, and that she gets an update from the Minister in the meantime.

[Jessica Morden (Newport East) (Lab)]

Like many hon. Members across the House, I have leaseholders in properties in Newport East managed by FirstPort who have seen their service charges dramatically increase—in one case, a constituent reports, by 262% since 2020—despite getting very little in return. Can we please have an update on the Government’s timeline for the introduction of greater protection for leaseholders and strengthening the regulation of managing agents?

[Lucy Powell]

This issue is raised with me regularly at business questions, and by my own constituents, as I represent many leaseholders across Manchester Central. The situation my hon. Friend describes is all too familiar, and I am sorry to hear what FirstPort is doing in her constituency. She will know that this Government have real ambitions for leasehold reform. We want to end the feudal system of leasehold and bring forward a system of commonhold. That is why we have published the White Paper, and we have also laid regulations to make it easier for leaseholders to get the right to manage. Later this year, we will bring forward a draft leasehold reform Bill, which will be a comprehensive package to change the system for good.