Oral Answers to Questions

Jessica Morden Excerpts

Monday 24th February 2014 Commons Chamber

[Steve Webb]

I refer my hon. Friend to the written statement that we issued today, which confirms precisely that we will shortly bring forth our announcement, and that we will see through our agenda during the course of this Parliament.

[Jessica Morden (Newport East) (Lab)]

12. What assessment he has made of the effectiveness of the implementation of personal independence payments.

[The Minister of State, Department for Work and Pensions (Mike Penning)]

Personal independence payments were only introduced nationally for new claims in June 2013, and reassessment of existing disability living allowance claimants is being gradually implemented from October 2013, so we are at an early stage. However, the process is taking too long—I accept that—and, working with officials, I am pushing through an agenda to change that.

[Jessica Morden]

Newport citizens advice bureau has assisted many clients with applications for PIPs, and has reported that most decisions take about five months, but some people have been waiting for a decision since July. There are serious delays at both the DWP and the Capita end, although we were assured by previous Ministers that the PIP process would be fit for purpose. Does the Minister accept the stress and hardship that that causes vulnerable people, and why has it taken Ministers so long to get to grips with the problem?

[Mike Penning]

The reason we are phasing the measure in is to make sure that we get it right. There are internal DWP processes that are taking too long. The assessment is taking too long, and it is also the case that some claimants are taking too long to return the forms that have been sent to them. We are working on this with both providers, and we will get there.