Oral Answers to Questions

Jessica Morden Excerpts

Thursday 24th May 2012 Commons Chamber

[The Minister for Further Education, Skills and Lifelong Learning (Mr John Hayes)]

It was Odysseus who entrusted Mentor with the guidance of his son, as now the nation’s sons and daughters are entrusted to me. To that end, we have set up the first all-age careers service in England’s history. It is right that schools should have a statutory duty to secure independent and impartial advice and guidance. The right hon. Gentleman is correct that face-to-face guidance is an important element of that. I commit to having further discussion to see what more we can do to ensure that such guidance happens.

[Jessica Morden (Newport East) (Lab)]

T3. It is six years this year since the collapse of Farepak. The victims have still not received any of their money back, even though the administrators’ costs to wind up the company far outstripped the minimal compensation that they will eventually receive. Does the Minister understand just how frustrated Farepak customers and agents are, and does he have any positive progress to report?

[Norman Lamb]

This whole saga has been a nightmare for those affected by it, and I have enormous sympathy with them for the plight that they have suffered, which has dragged on for so long. The hon. Lady and I have had one attempt to meet, and I am happy to meet her and work with her to assist those who have been affected.