Town Centre Safety Debate

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Department: Home Office

Town Centre Safety

Jess Phillips Excerpts
Tuesday 5th December 2023

(4 months, 3 weeks ago)

Commons Chamber
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Jess Phillips Portrait Jess Phillips (Birmingham, Yardley) (Lab)
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Will the Minister give way?

Laura Farris Portrait Laura Farris
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If I could just finish my sentence, I will of course give way to the hon. Lady. The most recent figures we have are from March 2023, when the figure for police offices in England and Wales was 149,566. It has never been higher. With that, I give way.

Jess Phillips Portrait Jess Phillips
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I wonder whether the Minister can provide the per capita of population figures.

Laura Farris Portrait Laura Farris
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I do not have that figure, so I will have to write to the hon. Lady.

It is right that decisions about how police resources are deployed, including the number and composition of people in neighbourhood and local policing roles, are for the determination of chief constables, who know their beat better than anyone and are accountable to democratically elected police and crime commissioners. Nevertheless, the numbers have a broader significance, and I want to draw the Opposition’s attention to four points.

First, due to the investment in the police uplift programme, the number of police officers in local policing roles is the highest since comparable data began to be collected, with an increase of 6.5% in the 12 months to 31 March. We have more female officers and more officers from minority ethnic backgrounds than ever before—something that I hope the hon. Member for Nottingham North will agree is consistent with some of the conclusions that were certainly implied, if not made explicit, on the nature of representation in Baroness Casey’s report into conduct in the Metropolitan police.

We have more officers receiving specialist training for specific categories of crime. I will give the House one example, because yesterday I visited Avon and Somerset Police, the pioneering force conducting Operation Soteria Bluestone in the investigation of rape. They made it perfectly clear to me that the increase in numbers that they have seen locally has facilitated a huge increase in the number of specialist trained rape and serious sexual offences police officers. In fact, there are 2,000 nationwide. I noted that the hon. Gentleman said that we were setting the police up to fail. That could not be more different from the information that that force gave me yesterday—and if they are incorrect, I would appreciate it if he would explain why when he closes.

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Jim McMahon Portrait Jim McMahon
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I do agree with that—in fact, it is Labour party policy to create those banking hubs—but we should not have got into this position to begin with. It should have been required by law that the last bank in town has a community responsibility. There is not a single bank in Royton or Chadderton district centre; we would have to build a hub from scratch, because when the Lloyds and Halifax closed in the respective towns, the Government took no action to say, “Hang on. We have already lost five, six or seven banks. We need to make sure at least one remains, so that there is consumer choice.” There will be a lot of making-up to do when the election comes; it will be done, but I am afraid we will be starting from a very low point. However, I accept the right hon. Gentleman’s generous point about the importance of those banks.

We have had 9,000 shops close in the last decade, affecting 125,000 jobs in their communities: 41% of those were clothing shops, 19% sold household goods and 10% were convenience stores. Thinking about convenience stores, whether it be the local Co-op, Tesco Express or Morrisons, where will the cash machine be after the bank closes? The bank closes, the post office closes and the convenience store closes, and there is no cash machine for people to take out money from the bank, leading to financial isolation in many places.

Pubs are the beating heart or the anchor of many communities, and the place where people can get together to tackle loneliness and isolation. Particularly in industrial towns such as mine, the buildings of significance on the high street—where the heritage is really brought out and we get the character of the place—are the church, the pub and the town hall. In many places, those big assets are under threat. Some 13,600 pubs have closed in the last 10 years—the numbers are down 22%.

If we look at the public sector, in my town of Oldham—a town of a quarter of a million people—thousands of jobs are being taken away from the town centre. Those are people who do not go out to lunch to buy a sandwich and do not support local retail. More than that, it removes a sense of identity and of belonging in a place, and it has an impact on how safe people feel there. The Government have not just closed our county court and our magistrates court, but caused the closure of so many police stations that there is not a single custody cell in our town. Even if somebody was arrested for violence against a shop worker, they would be taken out of town to be processed. The chief superintendent in my town says that that has a material impact on the decisions officers take about arrests being made and people being taken to custody, because they cannot afford to take a whole day out from the frontline on the beat for that. It is having a material impact.

Jess Phillips Portrait Jess Phillips
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My hon. Friend talks about the time that takes up for police officers. I was sat recently with my ill father for 24 hours in A&E—not just a TV programme—and I noticed that there were three shift changes of police officers to sit with somebody who was also waiting for 24 hours in A&E, so the crushing of public services elsewhere is detrimental for our police forces.

Jim McMahon Portrait Jim McMahon
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We do see that, as I will come on to say a bit later. In Oldham town centre, we have a lot of conversions from offices, pubs and retail to houses in multiple occupation. A lot of complaints are caused by that concentration of high-demand social problems, but there is not the back support that used to be there for drug and alcohol abuse, domestic violence and on-street offences. In the end, the police are the only number people call because they are the only ones who might turn out. The point about attendance at A&E is absolutely right. In many places, the police are not just upholding the law, but trying to keep society together because all else has given way.

We see these problems much more broadly, even beyond the public sector and in local government. Our HMRC office has closed and the Department for Work and Pensions office has closed, taking hundreds or thousands of staff away from the town centre. We are also seeing cuts to arts and culture: local theatres have closed and local community organisations have withdrawn services away from towns.

More than that, in the face of such decline, local authorities have been disempowered in dealing with what follows. We have seen offices that used to provide footfall and jobs for the local community being converted, with no consideration of the capacity and infrastructure of the local community, to substandard accommodation—we call them guinea pig hutches because they are so small, and they do not provide the right living standards—or to HMOs in which people have shared accommodation. The Government’s housing benefit changes in relation to financial provision for under-21s are adding to that social problem. The market has been completely changed, so when we walk down a high street, what used to be a pub, a bank or a shop is completely blank. We can walk from door to door without seeing a single shopfront because they have been converted to that type of residential use, with all the issues that brings.

Another issue is ownership. The Government could bring in a register of beneficial ownership so that we know who owns our high streets. The trouble many local authorities have is that a building can be empty and boarded up for decades or generations, attracting antisocial behaviour, but they are not able to take any action because they cannot find out who the owner is. If the owner is registered at that address, but they are not there, how on earth does the local authority find out who owns it? Many owners are offshore or around the world. The Government could make that change, but they choose not to do so.

On taxation, how odd is it that with business rates, someone is taxed before they can take a penny through the till? They are taxed to open the shop door. They can take not a single penny through the till during a trading day, and they will pay to exist. There is no other form of taxation that charges people to exist; it is usually charged on the income they receive or the profits they make. That is not the case with business rates, and that is having a material impact on the survival of shops.

On transport and accessibility, how many bus routes have been cut so people cannot get into town? Especially in rural and coastal communities where the service is not as frequent, when it gets cut, how on earth do people get anywhere near their town centre?

On crime and antisocial behaviour, many MPs in the Chamber will have attended their local high street and town centre for Small Business Saturday, when we of course celebrate independent retailers, and they will have heard the same story that I have heard from Maggie Hughes, who owns a clothing shop called Zutti in Oldham. It is a staple of our community: it has been there for 40 years, and everybody knows and loves Maggie and the staff who work there. She is also the vice-chair of the town centre board. She said that she is fearful for the street and the way it is declining, because of antisocial behaviour and crime. For the first time ever, I had to wait to be buzzed in before I went through the door because, for her own safety and that of the shop workers, she has had to put a security lock on the door. That is not right.

It is not right that people go to work fearful for themselves and for their staff, let alone for their stock. Most retailers accept that, to a degree, they are going to get some marginal loss of stock, as they call it. However, they do not at all accept that the staff who are there to work—by the way, many of the employees in retail jobs in town centres are female—are vulnerable not just to theft, but to people turning violent if they are challenged. Even more than that, if when they are challenged they are detained, staff can call the police, but the police do not even turn up in the majority of cases.

We can see how all this is adding to the perfect storm, which is why the Co-operative party, USDAW, the Labour party and Co-operative Retail Services are demanding a change in the law to protect shop workers. It is not enough for this to be an aggravating factor; it has to be a stand-alone offence. This Parliament makes laws that we expect shop workers to uphold—on cigarette sales, on alcohol, on knives, on fireworks—and they deserve the protection of this Parliament in protecting our communities, so no more words; let us see action on that front.

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Jess Phillips Portrait Jess Phillips (Birmingham, Yardley) (Lab)
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As a member of the wokerati, I absolutely will. I gently point out that the wokerati were coming alive in Woke-on-Trent under the current Government. I urge the hon. Member for Stoke-on-Trent North (Jonathan Gullis) not to be so fearful. I will take my lead from him in praising some of the officers. I want to praise our local copper, a police officer called Orla Jenkins. Such a rock star is she to my staff that when she came to visit my office recently, they put a countdown on the board to show how excited they were to see her. Local police officers who do the beating heart of the work in our communities deserve all of our praise.

On the point made by my hon. Friend the Member for Halifax (Holly Lynch) about the findings of lots of different people, the Social Market Foundation last year revealed that police officers’ pay had declined by 17% in real terms. Not last week but the week before, 24 coppers came knocking at my door—[Laughter.] Not last week but the week before, I got in a cab from Euston to an appointment that I had in London and the person driving my taxi was a sergeant in the Metropolitan police. He told me that on his off days he drives cabs. He also told me that his inspector, also in the Metropolitan police, did Deliveroo. That is the reality, and what I have heard today, certainly from the Minister and from the hon. Member for Stoke-on-Trent North in his rousing speech, is fantasy. I respect the hon. Gentleman’s electioneering—it was absolutely top class—but does he know what the British public absolutely hate? They hate it when we stand in front of them and say, “Everything’s fine, isn’t it great, we are world leading,” but then when they call for a copper, nobody comes.

I had a security guard from the local B&Q in my constituency come to see me. He had previously worked in the Prison Service and he wanted to talk to me about strategies for preventing people who end up in prison from ending up there, and I was grateful to him for that. He also came in to tell me that he gets up at 3 o’clock in the morning to call 101 to report the crimes that have happened in B&Q that day because he cannot get through in the daytime. He told me that the impunity that he sees in his store is such that, on the day he came to see me, somebody had stolen a hot tub from B&Q. If people think they can get away with that level of crime, it is because criminals have never had it so good. There has never been a better time to break the law, with charging rates on the floor and hardly any crimes being detected. To bring people back to reality—in this amazing world we are pretending we live in—this applies even to the most serious cases. I recently dealt with a case where a woman whose husband was on bail for trying to kill her turned up at her house with a machete—the evidence was on a Ring doorbell camera—and five days later the police officers came.

I could stand here and say that all sorts of things need to change in police forces. I am here all day for better standards and better training, and for much more prioritisation of the kind of crimes I am talking about, but the reality is that that is like hoping for something that cannot exist while police officers across our country are expected to pick up the pieces of a crumbling society in every other regard.

Tobias Ellwood Portrait Mr Ellwood
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I have a lot of respect for the hon. Lady, and we have done a few gigs together, including “Question Time”. I hesitate to pose this question, because I do not want to take away from where she is going, but she mentions society, which is quite personal to me. I am concerned that there is too much of a “walk on by” society. She mentions the theft of a hot tub, for example. Would she concur that there is a role for the general public? I do not want to encourage them to put themselves in danger but, collectively, the people who are around, not the police, are the first responders. They should perhaps react a bit more positively and proactively in calling out bad behaviour.

Jess Phillips Portrait Jess Phillips
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I absolutely agree with the right hon. Gentleman, in that I am a proper intervener. I will cross the road to have a fight. I have intervened in many domestic abuse situations while out door knocking. In fact, when I was door knocking for my hon. Friend the Member for Batley and Spen (Kim Leadbeater), I walked into somebody’s house to break up a domestic abuse incident. After years of working with offenders and victims, I am more than capable of accurately risk assessing a situation and intervening. I do not suggest for one second that anybody else who was door knocking with me could have done the same thing. We have to be very careful in how we manage that.

The trouble is that people in my constituency will tell the right hon. Member for Bournemouth East (Mr Ellwood), as they tell me, that they try to intervene. They see drug deals on their street every single day and they try to do something about it—they organise neighbourhood meetings, the local neighbourhood police come along and we all agree that it is a terrible problem—but when they ring about these hotspots, nobody comes and nothing changes. It is the same drug dealers, with the same dispossessed people walking up the street like zombies, every single day. They do not bother to report it any more, because there is no point.

On burglary, the police have become a third arm of the insurance companies. For a lot of people, the police are just there so that they can get a crime reference number. Orla Jenkins is a cracking copper and, more than anything, she just rings up people to give them a crime reference number. That is not why she went into policing. Officers are pulled away, and I have given the example of officers sitting and waiting in A&E for hours and hours.

As my hon. Friend the Member for Oldham West and Royton (Jim McMahon) mentioned, the proliferation of unregulated exempt accommodation is one of the single biggest reasons for call-outs in the city where I live. Hundreds of millions of pounds of taxpayers’ money is spent on putting vulnerable people in inappropriate accommodation in our neighbourhoods, and the police are repeatedly called out. When I went on response with the police, every call we went to was to vulnerable people’s exempt accommodation in the city, and I was much better suited to that work than the police officers, because I ran vulnerable people’s accommodation for years.

For years, we have been asking the Government to regulate. Every single time I have asked a Minister for regulation to address this terrible, dangerous, exploitative accommodation, which causes antisocial behaviour on every street in Birmingham, on every street in Manchester and all across Oldham, as has been said—it might not be happening in rural communities, but it is happening in our urban communities, and it will be happening in Stoke-on-Trent—the Government have said to me, “We just don’t have parliamentary time to legislate on that yet. There isn’t parliamentary time.” I have been told that twice. So hundreds of thousands of pounds—hundreds of millions of pounds—of taxpayers’ money is going to bad landlords, housing crack addicts alongside rape victims. This is the country that has been created. It is causing harm, and the Government have the power to stop it, to regulate that accommodation and to end what would be at least half of all antisocial behaviour in the city where I live. They have the power to do it, but they do not, so the police get called out, and called out, and called out forever. That is a waste of their time, and it is something that the Government are directly responsible for, and could end.

I could make the same speech about the degradation of mental health services across our country, for every police officer who sits for 24 hours in a house because there is no emergency response any more. There is no protection for people when they are suffering suicide ideations, so a copper sits with them for hours. By the way, in my area there are 800 fewer police officers than there were in 2010. So much for “the best since records ever began!” If population is taken into account, the situation is even worse. [Interruption.] Would the hon. Member for Stoke-on-Trent South (Jack Brereton) like to intervene? No? Okay. I would welcome it; as I said, I am big on intervention.

Jess Phillips Portrait Jess Phillips
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Go for it. Cracking!

Jonathan Gullis Portrait Jonathan Gullis
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I reassure the hon. Lady that I completely concur with her views that our brave police officers should not have to sit with people with severe mental health disorders to keep them safe, when that is the job of the other emergency services. I will happily stand shoulder to shoulder with her and badger Government in any way necessary if there is time for legislation, because supporting our police officers should be an absolute priority of this Government.

Nigel Evans Portrait Mr Deputy Speaker (Mr Nigel Evans)
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Order. I am hoping to get on to the wind-ups by about 4.10 pm, for 10 minutes each, and we can then start the next debate shortly after that.

Jess Phillips Portrait Jess Phillips
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I welcome that intervention. Very noisy people from the midlands are my favourite. I actually think Stoke-on-Trent is in the north, but we are splitting hairs now.

I just think the gall to suggest that everything is all right looks really crass to the public. If hon. Members want to electioneer, as many of them seemed to want to do today, I suggest that they change that patter and do the things that they can do centrally, rather than blaming everybody else.

Nigel Evans Portrait Mr Deputy Speaker
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If the remaining three speakers would speak for about seven minutes, we could keep to time—and Mr Brereton is going to show us how to do it.

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Chris Philp Portrait The Minister for Crime, Policing and Fire (Chris Philp)
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I thank both shadow Ministers for the opportunity to debate this important topic, and it is a particular pleasure to follow the hon. Member for Pontypridd (Alex Davies-Jones). We worked together when we were both on the Culture, Media and Sport Front Benches. I am not sure whether she is following me or vice-versa, but it is a pleasure to continue to work with her.

I agree that the retail community, which serves this country so well, is the lifeblood of our town centres, and it breathes life into the heart of our communities. My very first job was working in a shop, in Sainsbury’s in south London, not far from my current constituency. I was stacking shelves among other things, so I have had direct experience of working on the frontline of retail, as I am sure other hon. Members have had as well.

Before I talk a little about shoplifting and antisocial behaviour—as a number of Members from across the House have said, more needs to be done there—I want to talk about the facts on crime and policing as a whole. We have heard many Opposition Members trying to paint a sort of dystopian, almost Dickensian picture as part of their pre-election campaigning—they have referred repeatedly to an election, and make no bones about it: this is a piece of electioneering. Their dystopian anecdotes do not bear scrutiny when measured against the facts. We owe it to this House and the public to be clear about the facts.

Let me start with the crime statistics. The Office for National Statistics says that the only reliable source of crime data is the crime survey of England and Wales. In the past year, all crime as measured by the crime survey has fallen by 10%. Since 2010, when this Government came into office, crime has fallen by 56% on a like-for-like basis, meaning that crime under the last Labour Government was around double the level it is today.

Looking at some of the more serious crime types individually, here are the falls we have seen since 2010: criminal damage is down by 73%, domestic burglary is down by 47%, theft from the person is down by 44%, vehicle theft is down by 39%, violence is down by 52% and total theft is down by 47%. Those are the facts, those are the figures and they are published by the independent Office for National Statistics. [Interruption.] The figures for the last year include fraud and are down by 10%.

Let me talk for a moment about police numbers. Some Opposition Members referred to the reduction in police numbers that occurred in the years following 2010, before I was even a Member of Parliament. Let us remember why there was financial pressure in those years. That was because, as the right hon. Member for Birmingham, Hodge Hill (Liam Byrne), the former Chief Secretary to the Treasury, helpfully said, there was no money left. The economic devastation left by the last Labour Government led to difficult choices. In the past three years, we have hired 21,000 more police officers.

Jess Phillips Portrait Jess Phillips
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rose—

Chris Philp Portrait Chris Philp
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I will give way in a moment. We now have 149,556 police officers employed in England and Wales. That is more than we have ever had at any time in this country’s history, including 2010. Labour has chosen to look today at neighbourhood policing, which is a subset of local policing. When we look at all local policing, which includes several different subcategories, the number has gone up from 61,000 to 67,000. That includes a number of categories, not just neighbourhood and response.

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Chris Philp Portrait Chris Philp
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I will give way first to the hon. Member for Birmingham, Yardley (Jess Phillips), and then to my hon. Friend.

Jess Phillips Portrait Jess Phillips
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I just wonder, as the Minister is doing such enthusiastic cheerleading for his Government, whether he could remind me who the biggest cheerleader was for the mini-Budget.

Chris Philp Portrait Chris Philp
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I am not sure what that has to do with the devastation that the last Labour Government wreaked on the economy, with the biggest recession for a generation and unemployment at twice the level it is today. I am surprised that the hon. Member wants to talk about the last Labour Government’s appalling economic record.

Let me return to crime and policing, or you will tick me off for being out of order, Mr Deputy Speaker. I acknowledged a moment ago that there are some areas where we need to do better, and shoplifting and antisocial behaviour are two of those, as Members on both sides of the House have said.

Let me start with shoplifting. Across the western world, including in the US, Germany and France, in the past year or two we have seen a considerable increase in shoplifting, and the same has happened in the United Kingdom. While the 29% increase in prosecutions for shoplifting in the past year is welcome, we clearly need to do more. That is why the Government set out a retail crime action plan to do more in this area, as my hon. Friend the Member for Gedling (Tom Randall) said in his excellent speech. That was published just a few weeks ago. It includes a commitment by the police to attend shoplifting incidents where that is necessary to secure evidence, where there has been an assault, or where a suspect has been detained, for example, by store security staff.

It is not acceptable, frankly, that the Co-op has discovered that in about three quarters of cases where its staff have detained an offender, the police did not attend. I have said directly to the police that that is not acceptable, and they have responded with the commitment they have made in the recent action plan. I expect better, and the police have committed to delivering better.