Horizon Settlement: Future Governance of Post Office Ltd

Jerome Mayhew Excerpts

Thursday 19th March 2020 Commons Chamber

[Jerome Mayhew (Broadland) (Con)]

Scandals come and scandals go, and both as a former barrister and as a new Member of this House, it is all too easy when we see a raft of paperwork coming across our desks to scan through the details and forget that each of these scandals is made up of individual cases—individual human stories—so I beg the indulgence of the House and ask to reprise the story of Siobhan Sayer, a constituent of mine who 14 years ago was a sub-postmistress and had trouble balancing accounts. She did not hide this issue; she highlighted it and asked for help—indeed, she asked for help from the Post Office. Eventually, that help came, in the form of three auditors. They did not assist her in balancing the books. Instead, they suspended her, they accused her of theft, they searched her house, asking her where she had hidden the money, and then they interrogated her to such an extent that it stopped only when she physically collapsed. But it did not end there: they took the further step of prosecuting her, both for theft and for false accounting.

That young lady was pressurised to plead guilty to the lesser charge of false accounting in order to avoid a prison sentence for theft. As a former barrister, I can understand why, in the face of the seemingly impenetrable evidence of a robust system in the form of Horizon, that advice might have been given. Having pleaded guilty, she was sentenced to 10 months’ imprisonment, suspended for two years, and 200 hours of community service. That is terrible. That is a true scandal. But it is worse than that, because she was shamed in her community, she was ostracised by her friends, and her mental and emotional health was hit to such an extent that she was unable to leave her home for two years. That is the consequence of the actions and inactions of the Post Office and its servant, Fujitsu.

Why did that happen? Undoubtedly, it happened because the Post Office did not care to believe in the honesty of its own staff. It refused to believe that the system could be wrong, despite its own evidence mounting up to the contrary.

[Mr Kevan Jones]

Does the hon. Gentleman agree that it is remarkable that there is a minute showing that the Post Office board knew in 1999 that the system had its faults?

--- Later in debate ---

[Jerome Mayhew]

It is absolutely inexplicable, and it lasted right up to the evidence heard last year by Mr Justice Fraser. As was mentioned, he said that the Post Office acted rather like the flat earth society, refusing to believe even its own facts. But there is a strong suspicion that it went further than a refusal to believe; there was actually a question of dishonesty, particularly in the evidence given by Fujitsu. The learned judge expressed serious concerns about the veracity of that evidence and took the very unusual step of referring it to the Director of Public Prosecutions to consider whether criminal prosecutions should follow.

This matter was discovered only by the brave and tenacious actions of the victims themselves over a 10-year period, faced with unending delaying and cost-increasing tactics by the Post Office.

[Matt Rodda (Reading East) (Lab)]

The hon. Gentleman is making an excellent speech. Does he agree that sub-postmasters and sub-postmistresses are at the heart of many local communities and not only have the respect of those communities but deserve the respect of the Post Office and people in authority? This whole sorry saga shows a complete and utter lack of respect and trust. It is deeply disappointing and, as he suggests, it is deeply wrong.

[Jerome Mayhew]

I entirely agree. It was the very fact that postmistresses and postmasters are at the heart of the community that made the devastation of their reputations all the worse when they were unjustly accused by their employer of dishonesty and theft.

I conclude by imploring the Government not to hide behind the corporate veil. Albeit at arm’s length, the Post Office is a part of the Government—it is part of the Department for Business, Energy and Industrial Strategy. It was referred to earlier as an example of unaccountable power, and I fully endorse that statement. It is part of a wider problem with the lack of accountability in quangos throughout our society. That leaves open only one sensible solution: a judge-led inquiry that has the power to investigate who knew what and when, and to give justice to these people and award real compensation.