Jason McCartney
Main Page: Jason McCartney (Conservative - Colne Valley)Department Debates - View all Jason McCartney's debates with the Department for Transport
Rail Ticket Offices
Jason McCartney Excerpts(1 year, 5 months ago)
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Huw Merriman
I re-emphasise that the aim of these measures is to redeploy staff who are currently underutilised and who are not seeing the passengers that they used to because passenger habits have changed. Those staff will be freed up to work in other areas where they can not only sell the ticket to the passenger, but also help them with information and cater for any particular accessibility needs on the platform. This is all about making for a better passenger experience. All I can say to the hon. Member is that he has the consultation and he should complete it. He will find that things such as this happen in all walks of life and in train stations as well. Manchester has looked at using ticketless travel. Tyne & Wear Metro has just done this and London Underground has done it for years. It actually works and it gives a better passenger experience and that is what I am determined to see the train operators deliver through this change.
Jason McCartney (Colne Valley) (Con)
I have huge concerns about these plans. As the Minister knows, my hard-pressed constituents trying to get to work, college or university from Marsden or Slaithwaite stations and transiting through Huddersfield still face huge disruption on the TransPennine route. When the computer says no, does he not agree that the best way for them to get advice on ticketing, refunds, alternative routes and when the next train is coming is by speaking to fully trained staff in ticket offices?
Huw Merriman
If I give my station as an example, we have one member of staff, who is in a ticket office. Most people already have their tickets, for the reasons I have given; only one in 10 buy them from the ticket office. They access the platform through a gate and do not see any members of staff. If there are delays and problems, it is better for passengers to be alongside the member of staff on the platform to get that information, rather than trying to find them behind glass.