Digital Exclusion

Jamie Stone Excerpts

Wednesday 28th February 2024 Westminster Hall

[Justin Madders (Ellesmere Port and Neston) (Lab)]

I beg to move,

That this House has considered digital exclusion.

Prynhawn da, Mrs Harris; it is a pleasure to see you in the Chair this afternoon. It is abundantly clear that we are living in an increasingly digital world where technology has become essential to the way we socialise, work, shop, learn, manage finances and gain access to vital services. Digital skills, connectivity and equipment are all now essential to enabling an individual to fully participate in modern society. For the majority of the population, that has made life easier.

Tasks that would have required someone to leave the comfort of their own house in the past are now performed at the tap of a screen or the click of a button. Information that might once have required significant research can be recovered instantaneously. For the most part, those trends do not pose problems for people, but for the minority who might lack the digital skills or confidence to gain access to those services, it can make the world more and more inaccessible.

[Jamie Stone (Caithness, Sutherland and Easter Ross) (LD)]

Many of my constituents cannot work the system. They do not know how to or they give up, which means they miss out on vital NHS appointments and so on. Does the hon. Member agree with me that a back-up, offline system with a real voice at the end of a line would be a good idea?

[Justin Madders]

I agree. I will say no more about that because of the number of people who want to speak.