Oral Answers to Questions

Debate between James Wild and Michelle Donelan

Wednesday 10th January 2024 Commons Chamber

[James Wild (North West Norfolk) (Con)]

2. What steps her Department is taking to help ensure that vulnerable customers are supported when their phone lines are transitioned to the digital network.

[The Secretary of State for Science, Innovation and Technology (Michelle Donelan)]

On 14 December, I convened the UK’s leading telecom providers to discuss the next steps to protect vulnerable households when providers upgrade phone lines. As a result, telecom providers have now signed a charter, committing to concrete measures to protect vulnerable households. This is a positive step by industry to make sure that safety continues to be at the heart of the nationwide switchover.

[James Wild]

A concern about the new digital network for vulnerable people in North West Norfolk who rely on personal alarms in emergencies is loss of service in a power cut. Will my right hon. Friend ensure that those welcome new protections deliver robust back-up plans in such circumstances, and that they are clearly communicated to customers?

[Michelle Donelan]

I absolutely agree that the power resilience of our digital infrastructure is key to keeping people connected. As part of signing up to the voluntary charter, the main communication providers have promised to work towards providing more powerful back-up solutions that go beyond Ofcom’s minimum requirements. I have had multiple conversations with Ofcom on this matter. It is now consulting, with the aim of further strengthening the UK’s resilience on power cuts.

Support for University Students: Covid-19

Debate between James Wild and Michelle Donelan

Wednesday 3rd February 2021 Commons Chamber

[Michelle Donelan]

We know that the pandemic has had an impact on student finances, including those of international students. Let me be clear: no students, no matter their origin, should be left in hardship. That is why the £256 million, the £20 million in December and the £50 million that we announced yesterday can be used for international students. I urge any students who find themselves in hardship to go to their university and seek help.

[James Wild (North West Norfolk) (Con) [V]]

I welcome the extra £50 million to help those most in need and the Minister’s call for accommodation providers to give rent rebates. However, when a service is not delivered as expected, the customer is entitled to a refund or credit, so is it not time that universities did the right thing and gave students a fair deal, with rebates on fees where students are not getting the quality of teaching they are paying for, and did so without students having to navigate an appeals process that was not designed for this situation?

[Michelle Donelan]

I have been clear throughout the pandemic that consumer law has not changed, and Competition and Markets Authority statements confirm that fact and the law’s applicability to students. I have been clear that providers should review whether students have received the teaching and assessment they were promised and have regard to the guidance on their consumer protection obligations. The guidance from the CMA for students is available.