HMRC Self-Assessment Helpline

Debate between James Murray and Lindsay Hoyle

Wednesday 20th March 2024 Commons Chamber

[James Murray (Ealing North) (Lab/Co-op)]

(Urgent Question): To ask the Chancellor of the Exchequer to make a statement on the Government’s decision to close the HMRC self-assessment helpline every year between April and September.

[Mr Speaker]

You have good news, Minister.

[The Financial Secretary to the Treasury (Nigel Huddleston)]

Thank you, Mr Speaker.

I thank the hon. Member for Ealing North (James Murray), and others, for raising the important issue of HMRC’s customer services and its plans to provide better services for taxpayers.

As Members probably know, His Majesty’s Revenue and Customs has announced that it is halting planned changes to its helplines, but aims to encourage more taxpayers to self-serve online. It has listened to the feedback and recognises that more needs to be done to ensure that all taxpayer needs are met, while also encouraging those who can to make the transition to online services. Making the best use of online services allows HMRC to help more taxpayers, and to get the most out of every pound of taxpayers’ money by boosting productivity. HMRC helpline and webchat advisers will always be there for taxpayers who need support because they are vulnerable or digitally excluded, or have complex affairs. I recognise that such reassurances were not communicated clearly enough yesterday.

Of course, the pace of this change needs to match the public’s appetite for managing their tax affairs online. The changes in the self-assessment VAT and PAYE helplines announced by HMRC will therefore be halted while it engages with stakeholders, which means that the phone lines will remain open as usual. HMRC will now work with stakeholders—including me—while continuing to encourage customers to self-serve and gain access to the information that they need more quickly and easily by going online or to the HMRC app, which is available 24/7.

Oral Answers to Questions

Debate between James Murray and Lindsay Hoyle

Tuesday 19th December 2023 Commons Chamber

[Mr Speaker]

I call the shadow Minister.

[James Murray (Ealing North) (Lab/Co-op)]

Throughout the pandemic, people across the country made extraordinary and heart-wrenching sacrifices, yet as they did so, a small minority were instead making millions of pounds by ripping off the taxpayer. With conflicts of interest, defective goods and exorbitant profit margins, it has been greedy and grubby and this Conservative Government have enabled it all. As taxpayers, we want our money back, so Labour will create a covid corruption commissioner to chase down every pound we can. Does the Minister have any idea just how angry people are that our country has been taken for a ride?

Oral Answers to Questions

Debate between James Murray and Lindsay Hoyle

Tuesday 9th May 2023 Commons Chamber

[Mr Speaker]

I call the shadow Minister.

[James Murray (Ealing North) (Lab/Co-op)]

Tens of thousands of people have been affected by the loan charge, with some having faced well-documented distress and harm as a result of HMRC’s approach. At the same time, HMRC has been issuing fewer than two fines a year against the architects and enablers of failed tax avoidance schemes. It is absolutely right that disguised remuneration schemes are tackled fairly and effectively, so how on earth can the Conservative Government justify such a light-touch approach for the promoters of such schemes, while many of those caught up in them face such a nightmare?

Oral Answers to Questions

Debate between James Murray and Lindsay Hoyle

Tuesday 7th February 2023 Commons Chamber

[Mr Speaker]

I call the shadow Minister.

[James Murray]

In October 2021, the right hon. Member for Richmond (Yorks) (Rishi Sunak), as Chancellor, welcomed the OECD global agreement on a global minimum corporation tax rate. The then Chancellor’s press release made it clear that

“The aim is for these historic rules to be implemented and effective from 2023.”

Yet now we hear rumours that some senior Conservatives are agitating against the deal being implemented, and we have all seen the Prime Minister’s weakness when facing resistance from his own party. Can the Minister confirm that pillar two of the OECD deal will be in place, as promised, by the end of this year?

Oral Answers to Questions

Debate between James Murray and Lindsay Hoyle

Tuesday 20th December 2022 Commons Chamber

[Mr Speaker]

We come to the shadow Minister.

[James Murray (Ealing North) (Lab/Co-op)]

I echo the consensus about the importance of a merry Christmas. In the last month, I have asked Treasury Ministers three simple questions: whether the Chancellor has considered abolishing non-dom status; whether the Prime Minister was consulted about doing so; and whether, when the current Prime Minister was Chancellor, he recused himself from discussions on the matter. I have asked those questions four separate times, but four times Treasury Ministers have refused to answer or even acknowledge them. Once might be an oversight and twice might be careless, but three times seems deliberate and four times feels like stonewalling. Will the Minister finally show that they have nothing to hide by answering my questions today?

Oral Answers to Questions

Debate between James Murray and Lindsay Hoyle

Tuesday 15th November 2022 Commons Chamber

[Mr Speaker]

I call the shadow Minister, James Murray.

[James Murray (Ealing North) (Lab/Co-op)]

Two years ago, in a video entitled “Rishi Explains: Green Home Grants”, the current Prime Minister enthusiastically took credit for the green homes grant scheme. Six months later, the scheme collapsed and £1 billion was cut from its budget. The truth is that we have the draughtiest homes in Europe, but when it comes to insulating homes, the Government are nowhere to be seen. If the Government had followed our plan last year, 2 million of the coldest homes could already have been upgraded, saving households more than £2 billion on energy bills this year alone. Home insulation should be a no-brainer. Will the Chancellor explain why the Government will not follow Labour’s plans and get on with it?

Oral Answers to Questions

Debate between James Murray and Lindsay Hoyle

Tuesday 11th October 2022 Commons Chamber

[Mr Speaker]

I call the shadow Minister.

[James Murray (Ealing North) (Lab/Co-op)]

The Chancellor’s refusal to publish OBR forecasts just over two weeks ago played a key role in falling confidence in the pound, rising borrowing costs and market panic. His woeful decision to avoid scrutiny by gagging the OBR helped to increase mortgage costs for working people, who are now paying the price for Conservative failure.

The Chancellor’s behaviour has been described by the former Bank of England Governor Mark Carney as “undercutting” economic institutions. Jonathan Haskel, a member of the Monetary Policy Committee, has made it clear that a

“sidelined OBR generates more uncertainty”.

Does the Chancellor accept that they are right?

Oral Answers to Questions

Debate between James Murray and Lindsay Hoyle

Tuesday 28th June 2022 Commons Chamber

[Mr Speaker]

I call shadow Minister James Murray.

[James Murray (Ealing North) (Lab/Co-op)]

Labour welcomes the principle of a UK infrastructure bank moving to a statutory footing, but it is crucial to make sure that public money supports decent jobs that people can raise a family on. Will the Minister therefore support our proposals for all projects funded by the infrastructure bank to come with a good jobs plan and for working people to be given a voice on its board?

Oral Answers to Questions

Debate between James Murray and Lindsay Hoyle

Wednesday 20th April 2022 Commons Chamber

[James Murray (Ealing North) (Lab/Co-op)]

Q6. This Conservative Government are raising taxes on working people in the middle of a cost of living crisis. May I press the Prime Minister on whether he agrees that it would add insult to injury if his Chancellor or any other Government Ministers were to benefit from overseas tax havens in their personal tax affairs?

[Mr Speaker]

Order. You are not responsible for that, Prime Minister.

Oral Answers to Questions

Debate between James Murray and Lindsay Hoyle

Tuesday 15th March 2022 Commons Chamber

[Mr Speaker]

I call the shadow Minister.

[James Murray (Ealing North) (Lab/Co-op)]

Just in the last seven days, we have learned that 7 billion items of personal protective equipment were not fit for purpose, the Government are burning 500 lorryloads of it a month and former Treasury Minister Lord Agnew admitted that the lack of anti-fraud measures in the Government’s covid business support packages meant it was

“happy days if you were a crook”.

When billions of pounds of public money have been lost through the Chancellor’s incompetence, is the Minister ashamed to be hiking taxes on working people by billions of pounds next month?