Business Rates Reduction Services

James Murray Excerpts

Wednesday 26th May 2021 Westminster Hall

[James Murray (Ealing North) (Lab/Co-op) [V]]

Thank you, Mr Hollobone, for the chance to respond on behalf of the Opposition to this important debate. I applaud the hon. Member for Thirsk and Malton (Kevin Hollinrake) for having secured the debate on the need to regulate business rate relief services and for drawing our attention to the shocking and distressing detail of what happened to Miss Carter’s business in his constituency and of the wider appalling behaviour of RVA Surveyors.

I welcome the comments made by the hon. Member for Glenrothes (Peter Grant) on the wider need for action on predatory business practices, and those made by my hon. Friend the Member for Walthamstow (Stella Creasy), who added to the description of the shocking behaviour of RVA Surveyors, reminding us that she is a tireless campaigner for businesses in her constituency. I also recognise the comments of the hon. Member for Strangford (Jim Shannon), who mentioned the need for business rates to be looked at more widely to reflect the modern world and to support our high streets.

Our high streets are only just beginning to be able to get back on their feet after more than a year of covid restrictions in some form. Many of the problems they face, however, did not begin when covid hit; they have faced challenges in making ends meet since long before the pandemic started. In that context, it is shameful that con artists should prey on the financial insecurity of some small and medium-sized businesses at this of all times, and I am sure that all Members welcome the hon. Member for Thirsk and Malton bringing such concerning practice to our attention.

Let us be clear about how some providers of so-called business rate relief services operate. As we have heard, they claim that they will navigate through the local authority’s system on behalf of businesses and perhaps play hard ball with the Valuation Office Agency to negotiate business rate relief for companies. Their claims, however, could not be further from the truth. In fact, some of the businesses that need support most are lured—often on a no relief, no fee basis—into multi-year contracts that entitle the service providers to a huge percentage of any business rates savings made by the company. That results in astonishing and predatory commission fees for arranging benefits that are often applied freely and automatically by local authorities. Many businesses are entitled to small business rate relief, and others in the retail, leisure and hospitality sectors receive grants automatically or can apply through their local council website.

To spell out what that means in practice, let me set out an example, using conservative values nowhere near as bad as the worst cases that have been reported in the media. Take a new small business with a rateable value of about £13,500—a nursery, perhaps, or a small café. Its business rate prior to any relief would be in the region of £6,750. Were it unaware that it was entitled to small business rate relief, it might be tempted to contract with a business rate relief service, which would promise to negotiate a discounted rate for business in exchange for—again being conservative—say a 30% commission on any money saved. The service might stipulate—again, conservatively—a two-year contract, well below the five years or far longer that we have seen in the press or spoken about today.

In the 2019 financial year, that business would have been entitled to a 50% deduction through the small business rate relief. In the following year, covid measures increased that to 100%. Over those two years alone, with just a 30% commission, the provider of that so-called business rate relief service would take just shy of £3,000 off the new café or nursery. That is money that the new business was automatically entitled to and should have benefited from, yet the service provider took it off that business having added no meaningful value.

That is a deeply unethical business practice; it is exploitative, and targets those who need the relief the most. At present, these services are free to prey on vulnerable businesses, because there is no regulation in place and perhaps because too many businesses are unaware of the reliefs they are automatically entitled to. Although the hon. Member for Thirsk and Malton disagrees with me fairly often in the Chamber, I have no disagreement with him whatever in saying that there is no place for this kind of practice in the UK. I look forward to hearing from the Minister what the Government intend to do about this parasitic behaviour, which can do so much to harm small businesses.

I would also be grateful if, as the hon. Gentleman alluded to, the Minister would take the opportunity in his response to set out his position on some of the wider challenges posed by the business rates system to small and medium businesses, particularly those on the high street, which have faced difficulties for many years in making ends meet. I am of course aware that the Government have said that their final report on a fundamental review of business rates will be published in autumn 2021, so perhaps the Minister can start by confirming that this deadline will still be met. While recognising the promised publication date in the autumn, will the Minister none the less take this opportunity to update us on the Government’s thinking regarding any alternatives they are considering to the current system, as introduced in 1988? Can he guarantee that high street businesses will benefit from the reform and that online retailers will be asked to take on a fairer share? Finally, despite restrictions potentially—hopefully—being lifted on 21 June, we expect the impact of covid on businesses to continue beyond that date. Are there any circumstances in which the Minister would consider extending the 100% business rate relief for a further three months beyond the end of June, as called for by the Opposition ahead of the Budget?

As I have made clear, we agree with the concerns raised by the hon. Member for Thirsk and Malton. He is right to raise them, and I hope the Minister will be clear about what the Government will do to tackle the parasitic behaviour of so-called business rate relief services. As he will know, however, business rates are in need of a comprehensive review, so I would welcome his also updating us on the Government’s latest position on the wider points I have raised.