Business of the House

Ian Paisley Excerpts

Wednesday 6th May 2020 Commons Chamber

[Mr Rees-Mogg]

I thank my hon. Friend for raising this matter, which, as he has said, has been a concern for many who made travel plans prior to the covid-19 outbreak. There has been no change to either the package travel regulations or EU regulation 261, so consumers retain their right to request a refund. In line with existing legislation, the Government have been clear that if a consumer asks for a refund it must be paid. We recognise the challenges that businesses are facing in processing large volumes of such requests and the regulator is taking a balanced and proportionate approach to enforcement to help manage and mitigate covid-19 impacts. We have been clear, however, that it should not be unduly difficult for passengers to receive a refund and this should be done in a timely manner.

[Ian Paisley (North Antrim) (DUP) [V]]

Mr Speaker—[Inaudible].

[Mr Speaker]

We now go across to Andrea Leadsom.