Ian Paisley
Main Page: Ian Paisley (Democratic Unionist Party - North Antrim)Department Debates - View all Ian Paisley's debates with the Leader of the House
(4 years, 1 month ago)
Commons ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
Mr Rees-Mogg
I thank my hon. Friend for raising this matter, which, as he has said, has been a concern for many who made travel plans prior to the covid-19 outbreak. There has been no change to either the package travel regulations or EU regulation 261, so consumers retain their right to request a refund. In line with existing legislation, the Government have been clear that if a consumer asks for a refund it must be paid. We recognise the challenges that businesses are facing in processing large volumes of such requests and the regulator is taking a balanced and proportionate approach to enforcement to help manage and mitigate covid-19 impacts. We have been clear, however, that it should not be unduly difficult for passengers to receive a refund and this should be done in a timely manner.
