Universal Credit and Welfare Reform

Ian Paisley Excerpts

Tuesday 11th September 2012 Commons Chamber

[Mr Duncan Smith]

The hon. Lady obviously would not expect me to make a commitment on that now. I can tell her what we are doing, however. I have visited a large number of jobcentres and talked to the managers and staff about what will happen when we move over to the new process. A number of jobcentres are already trialling ways of speeding up the online process of moving people to the new system. We are going to install computers and have staff ready to advise people. When they come in to make their claim, they will be shown to a computer, with a telephone or an adviser, and helped through the process. So, if they cannot do it at home, they should at least be able to do it at a jobcentre, with guidance and help.

I am also talking to my colleagues at the Department for Culture, Media and Sport, because we really need to get broadband to all areas, and we need to do it pretty fast. I accept that that is a matter for the Government. We are not just telling people that they have to do this, and then forgetting about them. We are going to ensure that those who have no internet access have another way to complete the process. We are also looking at different ways of using mobile telephones for making certain types of claim. There is a whole process taking place, and nothing is being left to chance. If the hon. Lady has any ideas, we would be pleased to hear them. I am sure that they will be brilliant.

[Ian Paisley (North Antrim) (DUP)]

rose—

[Mr Duncan Smith]

I was not going to give way again, because the Deputy Speaker is looking at me with the kind of look that says, “This boring bloke needs to shut up and sit down as soon as possible so that others can speak”, but if the hon. Member for North Antrim (Ian Paisley) is very quick, I will give way to him.

--- Later in debate ---

[Ian Paisley]

I thank the Secretary of State for his generosity, and I hope that I will not be too boring. What contingency plans is he working on to deal with a catastrophic failure of the new IT system? For eight weeks over the summer, the Ulster bank in Northern Ireland was effectively closed as a result of such a system failure. If it can happen to a bank, it will happen to the new system.

[Mr Duncan Smith]

As I have said, we are working through all of that. Of course we have to prepare for contingencies and for certain events, and we are looking at that right now. It is part of the process of developing the system.

No one has asked me about the security of the system, but I might as well be open about it. That is of course an area that we are working on. We are learning the lessons from what happened when the banks started operating online, and we are now engaged with various organisations, including GCHQ, and talking about those matters. A long, detailed, iterative process of work is taking place to try to cover every eventuality, and I promise the hon. Gentleman and the House that we shall leave no stone unturned.

I recognise why the Opposition wanted this debate, and I know that people have read bits and snippets from the newspapers. People should not always believe everything they read in the newspapers, however. Personally, I do not read them often these days for that very simple reason! None the less, I say to the Opposition and to every Member that if we get universal credit right—I believe that we will, and we are working to achieve it—it will benefit all our constituents. It is a major plus and a key reform—one that will genuinely define us as a Parliament that cared enough to take on the risks and achieve this. Not to do so risks too much for people as they head into the modern world unable to cope, unready and believing that they and their families will never see the process of work, which will scar them for the rest of their lives.