Protection for Homebuyers

Ian Murray Excerpts

Thursday 13th December 2018 Westminster Hall

[Kate Green (Stretford and Urmston) (Lab)]

I beg to move,

That this House has considered protection for homebuyers.

It is a pleasure to see you in the Chair, Ms Ryan. I start by expressing my thanks to the Backbench Business Committee for allocating time for this debate; to Paula Higgins from the HomeOwners Alliance, and Emma Thomas and Steve Turner from the Home Builders Federation, who took the time to brief me; to the House of Commons digital team, which facilitated a digital debate on the subject earlier this week, in which hundreds of members of the public participated; and especially to the many individuals up and down the country who have been in touch with me to share their experience of buying a new home, particularly my constituents Lisa, Mike, Denise and Deepak. I also thank the Exchequer Secretary to the Treasury—for listening to the introduction of this debate, at least. I hope he will find our discussion to be of interest.

I am sorry to say that the experiences that homebuyers have related to me are not happy ones. I regret that I cannot mention every individual case that has been conveyed to me, but I will do my best to reflect the wide range of issues raised, in relation to both the defects that homebuyers too frequently encounter when they move into a new-build home and the poor customer service that follows when they try to have those defects rectified. Of course, everyone expects to find snags in a new house, but I was pretty shocked that Shelter reported that more than half those surveyed in a YouGov survey in 2017 said that they had experienced some, or a lot of, major problems with their new home, and some of those problems were frankly dangerous.

In Woodsend in my constituency, residents moving into new Persimmon homes experienced a toilet that was flushing boiling water; a toilet that did not flush; dripping from the loft; holes in the walls; skirting boards that needed replacing; problems with light fittings; a front door that could not be closed; and a whole host of other problems. From across the country, I have heard reports of waste water from a lavatory not being connected to flow into the sewerage system, and gathering underneath the house; uneven floors; exposed nails; unfinished electrics; waterlogged gardens; issues with insulation; and problems with sinks, walls and fixtures.

[Ian Murray (Edinburgh South) (Lab)]

I am grateful to my hon. Friend for bringing this welcome debate before the House. Bellway Homes built homes in my constituency in 1988, and there is a suspicion that the gas installation did not meet the 1988 gas regulations. Residents have been fighting Bellway since, and the matter has now come to a head: the company has put its lawyers on to the question of whether it should comply with those regulations, despite the gas safety advisors saying that the homes do not meet the regulations.

Should we be highlighting these issues more often, and saying to people who are purchasing these homes that they require a much greater level of protection, either from Government or from insurance, to make sure they are covered for not just a few years but for decades into the future?