Iain Stewart
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Iain Stewart Excerpts(10 months, 1 week ago)
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Iain Stewart (Milton Keynes South) (Con)
The Transport Committee is conducting an inquiry into accessible transport. We have received alarming evidence that the quality and range of assistance to vulnerable passengers has declined markedly since the pandemic. If the redeployment of staff is to be meaningful, it is essential that the new roles and training are designed with the support of campaign groups for vulnerable people. Will my hon. Friend assure me that that will happen?
Huw Merriman
My hon. Friend makes an excellent point. The very first discussions I had with any groups about these changes were with those groups that represent passengers with accessibility and mobility issues on the railway. I told them that I am keen to work with them to help to ensure that these proposals are designed such that they work for each group with different characteristics. I will be looking to meet them again to ensure that that occurs.
At 9.30 am, the Office of Rail and Road issued its rail passenger assistance bookings update for the latest year, which shows that passenger assists increased by 68% compared with the previous year. That demonstrates that more help is needed at stations for people with accessibility needs. Again, by freeing people who are currently under-utilised in the ticket office and putting them on to the platforms to give help and guidance, we will help those who need it the most. That is at the forefront of everything that the train operators are looking to do with these proposals.