South Woodford Post Office

Debate between Iain Duncan Smith and Margot James

Tuesday 31st October 2017 Westminster Hall

[The Parliamentary Under-Secretary of State for Business, Energy and Industrial Strategy (Margot James)]

I congratulate my right hon. Friend the Member for Chingford and Woodford Green (Mr Duncan Smith) on securing this important debate about the Post Office’s proposal to franchise its South Woodford branch. He clearly set out his concerns about the plans and about the local consultation process that the Post Office follows. He rightly recognises the crucial community role that post offices play throughout the country.

Between 2010 and 2018, the Government will have provided nearly £2 billion of taxpayers’ money to maintain, modernise and protect a network of at least 11,500 branches across the country. Contrary to the impression that I gained from my right hon. Friend’s remarks, far from closing branches and retreating the Post Office is acting in line with the manifesto commitments given in both 2015 and 2017: to protect the post office network in terms of the loss-making branches in rural and some poorer urban areas.

Today there are more than 11,600 post office branches across the country, and the network is at its most stable for decades. That is because the Post Office is transforming and modernising its network, thanks to investment from the taxpayer and to the hard work and dedication of Post Office staff throughout the country.

Government support has enabled the modernisation and transformation of more than 7,000 branches; more than 4,400 branches are now open on Sundays; and nearly 1 million additional opening hours per month have been added to the network through the modernisation programme. Financial losses reduced from more than £120 million to £24 million by 2015-16, which allowed the Government subsidy to be reduced by more than 60% from its peak in 2012.

That the network is at its most stable in a generation might be one of the reasons why customer satisfaction has remained consistently high. I understand that in my right hon. Friend’s constituency people have benefited from more than 200 additional opening hours per month, and at least one of their branches is now open on a Sunday.

[Mr Duncan Smith]

I do not mean to take up much time, but I want to make the point that I made to the management: although they say that only by franchising can they have longer opening hours, there was never any reason why that could not happen in the existing post offices and Crown post offices. Longer opening hours is an illustration of something working right, but it could always have been done through the existing post office network—there was nothing to stop that.

[Margot James]

One of the reasons why it is difficult to extend the opening hours in some Crown post office operations is that those branches are already making losses. Extending the hours has an additional cost—even if doing so was possible given existing staff working arrangements in the Crown post offices. There would without doubt have been additional costs, which might have worsened the losses of most of the Crown post offices, including the one we are discussing. Additional hours are open to question.

The Post Office is offering more to customers by having operations in retail premises that are used to working to a model of longer opening hours, including Sundays. That is more efficient for the taxpayer and ensures that post office services remain on our high streets throughout the country.

I fully appreciate that there can be disappointment and uncertainty in communities where a change to post office services is proposed. Those communities can hold strong views and concerns regarding any planned change, as witnessed by the petition mentioned by my right hon. Friend—[Interruption.]

DWP: Performance

Debate between Iain Duncan Smith and Margot James

Monday 30th June 2014 Commons Chamber

[Mr Duncan Smith]

We take full responsibility for ensuring that that benefit is rolled out carefully, so that when we do the full national roll-out of the whole benefit, we will know that it works. We have made a series of adjustments and also have more recruitment going on and more staff going in. I will give some pointers about where we will be when I return to this point. I simply say to the hon. Gentleman that when Labour rolled out tax credits, more than 400,000 people failed to get their money and the Prime Minister had to make a personal apology. I do not want to repeat that in this case. I want to ensure that those most in need will get the benefit.

[Margot James (Stourbridge) (Con)]

Amid the litany of failures of the previous Government, which my right hon. Friend was recalling, and their dreadful legacy in this area, does he remember that of all the new jobs that the property boom-fuelled growth generated, three quarters or more went to foreign nationals? Is that not a circumstance which this Government have reversed entirely?

[Mr Duncan Smith]

My hon. Friend is absolutely right. Well over 70% of new jobs now go to British nationals, as opposed to 90% that went to foreign nationals before.

I want to repeat the figures: there were 5 million on out-of-work benefits, youth unemployment increased by nearly half, long-term unemployment doubled in just two years, and one in five households—it is worth stressing that—was workless, and the number of households where no one had ever worked almost doubled under Labour. Now, as the Opposition themselves seemed to admit over the weekend, as I noticed in the papers, they have no plans, no policies and no prospects—only, as the hon. Member for Dagenham and Rainham (Jon Cruddas) put it put rather succinctly, an

“instrumentalised, cynical nugget of policy to chime with our focus groups and our press strategies and our desire for a top line”.

I agree. Today’s debate is just that—a cynical nugget of short-term policy to put to the unions.

Oral Answers to Questions

Debate between Iain Duncan Smith and Margot James

Monday 14th October 2013 Commons Chamber

[Margot James (Stourbridge) (Con)]

6. What assessment he has made of the effectiveness of the benefit cap in encouraging people back to work.

[The Secretary of State for Work and Pensions (Mr Iain Duncan Smith)]

It is my strong belief that there is a connection between what is happening with the benefit cap and getting people into work. The findings of polls we conducted show that of those notified or aware that they would be affected by the cap, three in 10 then took action to find work. To date, Jobcentre Plus has helped some 16,500 potentially capped claimants back into work.

[Margot James]

Some of the few families in my constituency affected by the benefit cap have particular issues in accessing employment. Does my right hon. Friend feel that the Work programme has the specialist knowledge required to deal with some of the difficulties that this group sometimes encounter in accessing employment?

[Mr Duncan Smith]

It does, which is the whole point of the Work programme—to get more individuals to involve themselves and to help such people find the right courses, the right application and then the right skilling. The Work programme is able to do that in a more intense way than Jobcentre Plus is, so it should provide enormous help. The reality is that the benefit cap is enormously popular, which may account for why the welfare party opposite has come and gone on this issue from the beginning. First, Labour Members say they are opposed to it; then they say they are for it: we have no idea what they will do about it.

Universal Credit

Debate between Iain Duncan Smith and Margot James

Thursday 5th September 2013 Commons Chamber

[Margot James (Stourbridge) (Con)]

I was delighted to hear my right hon. Friend say that he thought that the cultural change afforded by the introduction of universal credit was even more important than the financial savings that it will offer. In my part of the world in the black country, we have a higher than average rate of workless households. Will he talk to his officials about ensuring that some of the pathfinder pilots that he has in mind take place in the black country?

[Mr Duncan Smith]

I thank my hon. Friend for her support and I will ensure that she gets the earliest possible roll-out.

Jobs and Social Security

Debate between Iain Duncan Smith and Margot James

Wednesday 28th November 2012 Commons Chamber

[Mr Duncan Smith]

That is simply not true. I do not want to spend any longer on this, but the point that I made earlier about the right hon. Gentleman’s figures was that, when he concocted the figure of 200,000, he stripped out of his achievement figures the numbers for those who had been on employment and support allowance and so on and divided the total that was left, but those figures were in the other total. The Opposition have made a mistake and need to reckon that their adding up is wrong. The truth is that we have a programme that is helping people who are long-term unemployed.

[Margot James (Stourbridge) (Con)]

I visited EOS, our local provider in the black country, which gave me data to show far in excess of 5% getting back into work. Those data were more recent than the statistics that are being publicised, and I am very encouraged by what the Work programme is doing for people in the black country. Before 2009, the number of people on JSA in my constituency rose by 205%, which was a scandal. That figure is much reduced now.

[Mr Duncan Smith]

The truth is that the previous Government did next to nothing for the seriously long-term unemployed, and as I have said, we saw the figure rise by nearly 400,000. I want to come to that point in a second, but let me first deal with another comment made by the right hon. Member for Birmingham, Hodge Hill during his speech. He said that Labour’s unemployment scheme was a roaring success. I noticed that in Prime Minister’s questions today—I do not know whether I have got this wrong—the Opposition quoted a report that they said had been done by the DWP.

Let us deal with that point now: both the future jobs fund and the flexible new deal were rushed through just before the election. After all the years for which Labour had been in government, it suddenly discovered an urgent need to start to spend money on some programmes. Let us deal with them one at a time, and with the future jobs fund first. The Leader of the Opposition quoted a DWP report earlier and said that that scheme had a net benefit to society of £7,750. What he did not say—I suspect that he needs to speak to the right hon. Member for Birmingham, Hodge Hill next time he gives him something to say at Prime Minister’s questions—was that the report goes on to state that

“these estimates exclude the cost of administering the programme and the cost of hiring and training participants.”

I wonder why he did not quote that.

Using any one of the more conservative estimates, as used in the report in table 5.3 on page 62, puts the benefits at £4,650, less than the £6,500 that it cost to place people in those jobs. So the right hon. Member for Birmingham, Hodge Hill and the Leader of the Opposition unwittingly misled the House and the future jobs fund lost money, rather than rescuing the situation. The report goes on to state that

“it is notable that under all of the scenarios considered in this analysis, the programme is estimated to result in a net cost to the Exchequer”

and

“depending on the rate of decay there might never be an estimated net benefit to the Exchequer.”

What the Opposition are saying is fundamentally wrong: their scheme cost money and did not as a net benefit get anything back to constituents.

Oral Answers to Questions

Debate between Iain Duncan Smith and Margot James

Monday 23rd January 2012 Commons Chamber

[Margot James (Stourbridge) (Con)]

Average earnings in my constituency, Stourbridge, are £23,700 a year, on which there is a tax liability of some £5,000. Does my right hon. Friend agree that to oppose or to equivocate on the policy of a cap on benefits is an outrageous insult to all hard-working people in this country?

[Mr Duncan Smith]

My hon. Friend is absolutely right. The cap is fair and popular, and it helps to put right the welfare system that we inherited, which is in a mess and is trapping people in dependency when we could free them. My hon. Friend is right that the Opposition position is ludicrous. The right hon. Member for Birmingham, Hodge Hill (Mr Byrne) has taken more different positions on the issue than a Jane Fonda work-out.

Welfare Reform

Debate between Iain Duncan Smith and Margot James

Monday 11th October 2010 Commons Chamber

[Margot James (Stourbridge) (Con)]

My question pertains to the upper limit of £26,000 on welfare payments. My right hon. Friend stated that that equated to a gross income of £36,000. Many in my constituency work long hours, sometimes putting in overtime, but bring in considerably less than that. I remind Labour Members that those people have housing costs to pay as well. Can we make sure that people understand that the £26,000 is very much an upper limit, and that we should not ever see the welfare equivalent of £36,000 gross income as the norm?

[Mr Duncan Smith]

I made the point that we also have to balance taxpayers’ requirements alongside those of people on benefit. By the way, when seen in the context of the total number of people on benefits at the moment, the numbers that we are dealing with are much smaller than people make out.

Most of all, I should say that we will not be doing this for people on disability living allowance. Those in receipt of working tax credit, for example—those in work—will also not be caught. We are simply looking to those families who have become static and immobile. There is a disincentive against their going to work; the amount of money that they receive is such that they could never get it if they went to work. Therefore their incentive to work is non-existent. That is the benefits system that we inherited; that is the benefits system that we will change.