Railway Ticket Offices

Debate between Huw Merriman and Philip Davies

Wednesday 13th September 2023 Westminster Hall

[Philip Davies (in the Chair)]

Order. The Minister must be heard.

[Huw Merriman]

Thank you, Mr Davies. Crucially, the Secretary of State and I have been clear in our expectation that no stations that are currently staffed will be unstaffed as a result of the reform. I have made the additional point about the hours not changing materially either, with staff still being there to provide assistance and additional support for those who need and want it. That would include advice on tickets and assistance in buying them. Should ticket offices close following the process, we would expect staff to be redeployed and multi-skilled in order to provide advice and assistance across the stations. Exact arrangements will vary operator by operator, and will be the subject of collective bargaining with the trade unions.

It is vital that our railway is accessible to all. I have engaged directly with accessibility groups, and will continue to do so, including at a meeting I have this afternoon with our Department’s own lead. Alongside that, train operators are required to take into account the adequacy of the proposed alternatives in relation to the needs of passengers who are disabled, and to include that in the notice of the proposal sent to other operators and passenger groups.

Turning to the position in Scotland, I believe that ScotRail consulted on proposals for major changes to ticket office opening hours at 122 stations in 2022. Their opening hours had not changed, by and large, for 30 years. As part of that process, ScotRail was seeking to redeploy staff to provide enhanced customer service on the frontline. I understand that ScotRail amended some of its proposals in response to passenger and Transport Focus feedback. We also have the experience with London Underground, which has also moved away from ticket offices.

I make that point to all hon. and right hon. Members, because if the situation is changed whereby passengers are transacting in a different manner and are thus not seeing a member of staff regularly, my ultimate aim is to design a system in which all passengers can see members of staff and can get assistance with ticketing as well as the other assistance that passengers need. It is with that in mind that I will continue to engage with passenger groups and train operators. I want to ensure that the passenger gets the best experience, that the staff have roles where they are fully occupied and fulfilled, and that the railway embraces change. I know that there are concerns, but I reiterate that I will continue to listen, engage and work with hon. Members. I reassure them that this is a genuine consultation, which has some stages yet to go.

Rail Ticket Offices

Debate between Huw Merriman and Philip Davies

Thursday 6th July 2023 Commons Chamber

[Huw Merriman]

I have stood at the Dispatch Box and assured the hon. Lady that the maintenance improvements for Luton station will start in August and will be delivered by the beginning of next year. I can give her that assurance. This programme is completely separate and does not have any knock-on effects regarding the Access for All programme, through which 400 stations will have been given step-free access by next year.

As part of the process for the programme, passengers will have a three-week period during which they can provide their views on individual stations, so they can give their views on Luton station. There will then be a 35-day period during which passenger groups will assess what they have seen, and they can work with train operators on issues with which they are uncomfortable, perhaps for reasons of meeting accessibility needs. Finally, the Secretary of State will determine matters, if the two parties cannot agree. So there is a process in place to ensure that every station meets its requirements, which they must do from an accessibility perspective. None of that changes through this mechanism.

[Philip Davies (Shipley) (Con)]

Ten per cent of ticket sales is still an awful lot of ticket sales. In this process, I hope that people who choose or need to buy their tickets from a ticket office will not suffer from the tyranny of the majority who choose not to, and that their interests will be properly protected throughout. Will the Minister assure me that those people who want to pay for their tickets using cash will still be able to do so? To me, banning people from using cash to buy tickets would be completely unacceptable.

[Huw Merriman]

I think I see the Beatles analogy, because there is a ticket to ride process—[Interruption.] Okay, that was it. That process is available to anybody who wishes to pay cash. For example, if my hon. Friend looks at the Northern Trains website, he will see that there is a whole feature explaining how cash can still be used. The machines should take cash. In the event that they do not, there is a process for passengers to purchase a ticket on the train without fear of a penalty. So yes, cash can still be used in the machines.

Police Officer Safety

Debate between Huw Merriman and Philip Davies

Wednesday 2nd November 2016 Commons Chamber

[Huw Merriman (Bexhill and Battle) (Con)]

Will my hon. Friend give way?

[Philip Davies]

I am going to press on, if my hon. Friends do not mind, because other people want to speak and I want to crack on.

This kind of soft, lily-livered approach to sentencing is simply not on. I want to mention a recent example of a case before Bradford Crown court that was not charged as an assault against a PC because of the nature of the incident. It demonstrates the problem that we have. The hon. Member for Halifax mentioned this issue, but I want to emphasise it. Sergeant Andrew Heald, who was arresting a criminal who had an armful of previous convictions and was out of prison on licence, had acid thrown in his face and feared that he had been blinded or disfigured. I cannot imagine how frightening that must have been for that police officer doing his job of protecting the public. The sentence handed down to the lowlife who threw the acid in Sergeant Heald’s face was 20 months for the attack and a further 10 months for the offence for which he was trying to arrest him.

I want to be clear that this derisory sentence was not the fault of the judge, as having looked carefully at the sentencing guidelines, it is obvious that he had acted to the best of his ability given the constraints that the guidelines placed on him. This meant that because he was out on licence, this thug, who should not even have been out of prison in the first place, will serve just 10 months in prison for this vicious attack on a police officer doing his job. There should be a clearly defined additional sentence for anyone who attacks our police officers, and generally the sentences need to be much more severe. The police put their lives at risk to protect us, and the least we can do in this place is to make sure that the law better protects them.

I have also been looking at the use of Tasers by the police. It seems to me that Tasers are currently underused and that if more police had them they might be better able to prevent assaults on themselves in the first place. According to my recent FOI request, just 13% of police officers in West Yorkshire are authorised to carry a Taser. If the police want to carry a Taser to better protect themselves, we should make sure that that is facilitated.

The motion touches on police numbers. As I have made clear, I have voted against cuts to the police budget every year they have been proposed. This should be a priority for the police. If the Government had to save money—which they did—they would have been far better off cutting the overseas aid budget, which lines the pockets of corrupt politicians around the world than cutting the police budget when the first duty of the Government is to protect the public. The fact is that police officer numbers in West Yorkshire have fallen from 5,817 in May 2010 to 4,552 today. That is just not good enough or at all helpful. We need more police officers.

In conclusion, every attack on an officer should always act as a reminder of the bravery of our police and the price that they sometimes pay to protect us. It is only right that the Government and Parliament totally support them in return. Clearly, establishing how many police officers are assaulted is helpful, but toughening up the sentences of those who attack the police as they do their duty is the best thing that this House could do, and this debate is a very good start. For those reasons, I support the Labour motion.