Rail Ticket Offices
Debate between Huw Merriman and Caroline Ansell(1 year, 4 months ago)
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Huw Merriman
As part of this process, a number of stations will not be included. They tend to be bigger hub stations, as we call them, so Edinburgh is not included in that regard. I may be in danger of repeating myself, but the reason I sat down on the very first day this came up with those who represent disability and accessibility groups is that I was concerned they would feel that such a change may not be a positive for them. I wanted to work with them to understand how we can make this change positive, and how we can deploy more staff into the spaces where they will be able to access them more than they can right now. I continue to work with those groups, and I give the hon. Member the assurance that that process will remain. Of course, after the consultation and at the end point, all the current accessibility requirements will have to be met under these proposals, as they are under the existing set-up.
Caroline Ansell (Eastbourne) (Con)
First, I absolutely understand and respect what my hon. Friend and next-door neighbour is looking to achieve through these innovations, but he will not be surprised that I have already had a deluge of concerned constituents get in touch who are feeling that they are being designed out and are set to be disenfranchised. This follows hard on the change to car parking at the station, which now requires a specific app.
I have already had assurance from Southern that there will be assistance for passengers at Eastbourne from the first train to the last train. Under the proposed changes, there are longer ticket assistance hours than ticket office hours, so at face value this may represent an improvement and an extension of support. However, I can only imagine the complex and quite convoluted conversations at ticket machines that will have to take place about journey planning, and the long line of other passengers waiting to access a service with which they are super-fluent. The consultation is for 21 days, which is a very short period of time. I intend to make a significant contribution to that on behalf of the very many people who will not know how or will not feel empowered to do so. Will the Minister encourage operators to accept that?
Mr Speaker
Order. Can I just say that it might be worth putting in for an Adjournment debate? The question must be shorter.