Consumer Rights Bill

Debate between Huw Irranca-Davies and Stella Creasy

Tuesday 13th May 2014 Commons Chamber

[Stella Creasy]

Like a pub quiz, we now come to the lucky dip round of the Bill, with a number of different issues being taken together. I am conscious that many Members wish to speak, so I will keep my remarks brief. [Hon. Members: “Hear, hear.”] I am always eager to please.

Let me start with new clause 8. A number of provisions have been proposed to deal with ticket touting—a subject about which I know many Members feel strongly. I shall also deal with new clause 22, which deals with fees. We have already tried today to abolish fees for debt management, and we would now like to abolish fees for tenants, which is what consumers need. I shall also talk about businesses and consumers, new clauses 13 to 15 and the Government amendments.

Ticket touting is an issue about which many of us are concerned. We see the damage it is doing to a range of industries by distorting prices and access to entertainment activities. Ticket bot machines—I am not sure whether all Members are aware of them—are pieces of software that impersonate individual visitors to ticket vendor websites and automatically make multiple ticket purchases. What does that mean in practice? It means that many of us as fans of music, sport or light entertainment do not get a look in. It means that millions of fans have never been able to get a ticket for a range of different events because all the tickets are sold out within minutes: they are sold to a machine, not to fellow fans. Those tickets are then resold at an exorbitant price.

According to Ticketmaster USA, one group of scalpers were requesting 200,000 tickets a day in this way. We certainly know that the secondary ticket market for the resale of tickets is worth up to £1 billion a year. Those MPs who are members of the Monty Python fan club—I see it in many of their speeches as they are certainly “the knights who say ‘Ni!’”—will be aware of the outcry after all the tickets for the Monty Python show disappeared in that way. Perhaps the Monty Python foot will fall on me for making that joke—the hon. Member for East Hampshire (Damian Hinds) seems to be making a face to suggest that it should. Those of us who are fans of the Stone Roses were horrified to see the band’s gigs automatically sell out in that way. Tickets for a Kate Bush gig were also taken out. They were originally sold for £49 but within minutes were on a resale site for £490. For the Stone Roses, tickets that should have been a mere £55 were being sold for £1,000 a time—well beyond the means of the average fan of such phenomenal music.

The Secretary of State has claimed that ticket resellers are classic entrepreneurs because they fill a gap that they have identified in the market. With the greatest respect, I fear that the new Secretary of State has misunderstood the market in ticket sales and quite what these businesses are doing by distorting people’s access. He presumes that consumers are able to compete fairly against these automatic machines, but that is simply not the case.

Let me be clear that our amendments are not designed to stop the resale of tickets. I told the Committee and I will tell the House that I was deeply disappointed to have to sit here late one evening and give up my tickets to see the great band, the Wonder Stuff. My hon. Friend the Member for Wolverhampton North East (Emma Reynolds) will know of the band’s work. I was looking to resell my ticket and, as a genuine fan, I wanted it to go to another fan so that they could hear the beauty and the wonder that is “Dizzy”.

What we are talking about is finding a way to make this work for the fans and the consumers, rather than the botnets. Our new clauses deal with the three clear issues. First, we want to apply to the secondary market the guidance about what information should be provided to a consumer when buying a product. There is clearly a gap in which these companies are profiting. There is confusion and a lack of information about what people are being sold. Some of us have had constituents tell us that they have been sold a ticket through a secondary reseller market only to find that it is a fake.

Secondly, we want to give greater protection for events of national significance. We know that there is widespread concern across the sporting industry about the real fans being locked out of games by these kinds of practices. I want to pay tribute to the work of my hon. Friend the Member for Eltham (Clive Efford) and the tireless campaigning he has done on the forthcoming rugby world cup. Millions of fans will not be able to attend events because of the actions of these companies and the touts.

Thirdly, we want to strengthen co-operation between the enforcement agencies and the secondary sites so that there is more protection for consumers and we can all be confident that when we buy a ticket for something, it is what we think it is and we can get a ticket in the first place.

[Huw Irranca-Davies (Ogmore) (Lab)]

Would my hon. Friend’s suggested reforms be able to deal with the appalling situation highlighted by my hon. Friend the Member for Blaenau Gwent (Nick Smith) whereby tickets for next year’s rugby world cup in the Cardiff Millennium centre—good stadium that it is—are now on sale for £1,560 for a £250 ticket? I would have thought that £250 is enough for the average rugby follower, but £1,560 is an absolute disgrace.

[Stella Creasy]

The new clauses and amendments would deal with that. I understand that the tickets for the rugby world cup are not yet formally on sale. The fact that they are already being marketed on secondary sites at such prices demonstrates the scale of the problem that we need to tackle.

I pay tribute to the tremendous and tireless work that has been done by my hon. Friend the Member for Washington and Sunderland West (Mrs Hodgson), who will speak about her new clauses later. I also pay tribute to what has been done by the hon. Member for Hove (Mike Weatherley). I know that the hon. Member for Shipley (Philip Davies), who has also tabled a new clause on this subject, shares the widespread concern that is felt.