Passport Applications

Huw Irranca-Davies Excerpts

Wednesday 18th June 2014 Commons Chamber

[Yvette Cooper]

My hon. Friend is right. We understand that staff are working long hours, including weekends, but people are still not getting their passports in time.

[Huw Irranca-Davies (Ogmore) (Lab)]

Does my right hon. Friend think that my constituent should be refunded? She was standing in the queue at Newport passport office being asked to part with £55 for the privilege of getting her delayed passport at the very moment that the Home Secretary was on her feet last week saying that charges would be waived from the following Monday. Should she not have that £55 refunded, as well as a letter of apology, perhaps?

[Yvette Cooper]

My hon. Friend is right. It is unfair on British citizens across the country who have been asked to pay more money in order that they can go on holiday simply because of the Home Office’s incompetence. Carla McGillivary and Dean Anderson applied for a passport for Dean more than six weeks ago. He cannot get an urgent upgrade because his is a first-time adult application. They paid for their holiday to Portugal out of Carla’s redundancy pay. Her new job is a zero-hours contract, so she does not know when she will be able to book a holiday again. They have been looking forward to this holiday, even arranging for their son to go swimming with dolphins. They fear now that they will have to cancel their holiday or risk losing all the money—they are supposed to pay the remainder of the deposit today. They have not got Dean’s passport and they do not know when it will arrive. Carla said:

“This is our first family holiday. I have no idea when we will be able to go on holiday again. I just don’t know what to do.”

One family had to leave their young son behind with his grandparents, because his passport did not come in time. One man missed his brother’s wedding in Greece because his passport did not come in time, despite his applying weeks in advance. People have saved up, worked hard and looked forward to a precious holiday for months. People have weddings, funerals, family events abroad, business trips, conferences, meetings and deals to make. Some people who are living abroad are keen to come home or just want to make sure that their visas are still valid.

Today we need to know whether the Home Secretary yet has control of the problem, whether she knows when things will be back to normal and whether she understands what went wrong in the first place. We also want to debate the new policies that she has announced. Are they working and are they enough to solve the problem? So far we have had little reassurance that the Home Secretary has been on top of the problem. Just last week she and the Minister for Security and Immigration were saying that there was no backlog. Now we know that it is hundreds of thousands. Last week the Home Secretary said how pleased she was that the Passport Office was meeting the service standards and that 99% of passports were being sent out within four weeks. Yesterday we learnt from the Passport Office chief executive that tens of thousands of passports every week are missing those service standards.

--- Later in debate ---

[Mrs May]

I shall come to the figures relating to the number of foreign applications, and to the issues that have been raised about whether this is all due to overseas applications, which it is not.

[Huw Irranca-Davies]

On a point of order, Madam Deputy Speaker. I seek your guidance. The Home Secretary has made it clear to Opposition Members who have intervened—

[Madam Deputy Speaker (Dame Dawn Primarolo)]

Order. This sounds very much like a continuation of the debate. I hope that it is not.

[Huw Irranca-Davies]

No, it is not, Madam Deputy Speaker. I am seeking clarification from you. Opposition Members have been told that if they have a problem with an individual case, they should pursue it through the MPs helpline or the usual channels, but it was made clear in a response to a similar intervention by a Government Member that the Immigration Minister had been contacted directly. I ask for your support, Madam Deputy Speaker. As someone who speaks up for all the representatives in the House, do you agree that the same facility should be afforded to all Members, regardless of political party?

[Madam Deputy Speaker]

The Home Secretary has heard that point very clearly, and I am sure that, given the chance, she will deal with it directly so that the position is clear to Members.

[Mrs May]

Opposition Members have indeed been getting in touch with the Immigration Minister. The Chairman of the Home Affairs Committee, the right hon. Member for Leicester East (Keith Vaz), texted me on Saturday, and I was able to ensure that someone from the Passport Office—[Interruption.] I hear some complaints from behind me from colleagues who are not able to text because they do not have my number.

[Huw Irranca-Davies]

rose—

[Mrs May]

The hon. Gentleman clearly wishes to pursue the point. I am not sure that it can be pursued any further, but he can try if he wishes.

[Huw Irranca-Davies]

I thank the Home Secretary for that welcome clarification. May I ask her to state clearly that those such as me who are dealing with individual cases that it has not been possible to sort out via the usual channels of the back office or the MPs hotline—including cases of people who have been charged for the privilege of sorting out this mess while she was on her feet last week—can take those cases directly to her or to her Immigration Minister?

[Mrs May]

I recognise that Members of Parliament have been anxious to ensure that they receive a proper response from the MPs hotline. I shall explain shortly what we will do to improve the service, so that the hon. Gentleman will not feel the need to find an alternative way of dealing with such cases.