Oral Answers to Questions

Holly Lynch Excerpts

Thursday 13th July 2023 Commons Chamber

[Huw Merriman]

I thank my hon. Friend—I enjoy all the work that I do with him. I take the point that he makes with regard to Stephen, but I passionately believe that the best help that anyone can give in a rail station is through personal interaction. That is difficult when somebody is behind a glass screen, because they are not able to exit that point and go and help. It was striking that the recent report on accessibility by the Office of Rail and Road showed that demand for passenger assist at stations had increased by 68%. On that basis, and because fewer people are now purchasing tickets from the ticket office—only one in 10—it surely makes sense to put the staff out on the platforms where they can be accessed, and where they can help and reassure people and give them more assistance.

[Holly Lynch (Halifax) (Lab)]

Halifax ticket office is facing closure. We know that one in six journeys on Northern are purchased at a ticket office, which is higher than the national average. There might be more of a case for closing ticket offices if there was not near constant chaos on rail networks in the north. Pretty relentless cancelled and delayed services are not uncommon, with the fragmentation of the tickets on offer resulting in everybody having questions about what service they can get on and when. Why on earth are the Government allowing the closure of the ticket offices?

[Huw Merriman]

This is ultimately a matter for the train operators, but they have taken the view that their staff can be better redeployed across the station concourse platform and barrier, accessing 100% of passengers, rather than the 10% nationally who purchase their tickets from a ticket office. Effectively, this is the railway catching up with the change in passenger behaviour and demand. I very much hope that in Halifax there will be a better service as a result. Some train operators are looking to turn currently unstaffed stations into staffed stations by redeploying, and I again give the commitment from the train operators that no currently staffed station will become unstaffed as a result of these changes.