Chris Gibb Report: Improvements to Southern Railway

Henry Smith Excerpts

Tuesday 4th July 2017 Commons Chamber

[Chris Grayling]

I am slightly surprised that the hon. Lady has not declared an interest, given that she has received donations from the RMT union.

[Henry Smith (Crawley) (Con)]

On a point of order, Mr Deputy Speaker. I understand that the hon. Member for Brighton, Pavilion (Caroline Lucas) is sponsored by the RMT, so can you advise the House on whether she should declare an interest when speaking on this matter?

[Mr Deputy Speaker (Mr Lindsay Hoyle)]

It is up to each individual Member to note whether they have an interest or not. To be quite honest, I have no knowledge of whether any Member is sponsored by a trade union under the present legislation.

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[Henry Smith (Crawley) (Con)]

As this is the first time that I have spoken when you have been in the Chair, Madam Deputy Speaker, may I offer my sincere congratulations on your recent election?

It is difficult, without risking being accused of hyperbole, to describe the sheer misery that passengers and commuters in my constituency and across the south have suffered in recent years because of the significant disruption to Southern Railway services. Many hon. and right hon. Members have described people losing their jobs and facing disciplinary hearings at their place of employment because they are consistently late for work.

At the other end of the day, I have come across many accounts of my constituents being unacceptably prevented from getting home to do the simple but very important things, such as reading their children a bedtime story or sitting around the table to have an evening meal together. Lives and livelihoods are literally being wrecked by the disruption. I have yet to cross you in this way, Madam Deputy Speaker, but many times I have been late to Question Time and debates in this Chamber because of delays to the Southern service that I regularly use to get to Westminster.

Why has this situation come about? I think the reasons are fourfold. First, the franchise structure has been bizarrely established by the Department for Transport. The Government need to learn some serious lessons about the structuring of train franchises. Secondly, as many hon. and right hon. Members have said, the network is by far the busiest in the country, and it is at capacity, or over capacity, on too many occasions. On that point, I particularly welcome the £300 million of investment for Network Rail that the Government are putting in to ensure that the engineering problems are addressed.

Thirdly, Southern and the parent company GTR have, frankly, not performed very well at all. Without repeating the stories that were told earlier, some of the ways in which they have treated their customers have been quite appalling. Lastly, as highlighted in the Gibb review—I congratulate the Government on initiating it last year—militant unions are determined to exploit the misery of passengers and this situation for their own political ends.

There is blame on all sides on this issue, but the people who are suffering—they are standing, often on cold platforms, in the middle of this argument—are the travelling public from my constituency and elsewhere in the country. [Interruption.] My hon. Friend the Member for East Worthing and Shoreham (Tim Loughton) says people are also standing on trains, and that is certainly my daily experience.

This situation needs to be addressed. There have been improvements, and I welcome the millions of pounds of additional investment at Three Bridges and Gatwick stations in my constituency, which is important. Quite frankly, however, there is the issue of the image of Britain that is created when people arrive at London Gatwick airport and try to get to our capital.

[Mims Davies (Eastleigh) (Con)]

Will my hon. Friend comment on the impact on Gatwick? There are problems for my constituents commuting from Southampton to Brighton who decide to travel that way to avoid the M27, and indeed for people trying to get to Gatwick for flights, who are missing them after simply being left on the platform.

[Henry Smith]

My hon. Friend is absolutely right. There has been a massive impact on the economy, for people trying to do business in the capital or around the south-east, and on lives, when people miss flights to go on holiday. That aspect has not always been highlighted, and I am grateful to her for giving me the chance to do so in the House today.

As I have said, this situation needs to be resolved. I call on the unions to stop their industrial action. A very generous offer is on the table, with over £60,000 for a 35-hour week for drivers. As we have heard, driver-operated doors have had a proven track record for over three decades on the London underground and many other rail systems around the world. As we have also heard, most of the guards on trains will simply be redeployed to more customer-focused efforts, which is very important, particularly in enabling them to help disabled passengers on the network. That means that rather than just standing by the doors that they are opening and closing, they can engage with and support customers better, which is very important.

I urge the unions to get fully back to work, and to support my constituents and other commuters. I urge the Government to continue their investment in our railway, particularly on the London to Brighton main line, and I urge Southern and GTR, as the operators, to be much more customer-friendly in the way they operate so that this misery can finally be ended.

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[Paul Scully (Sutton and Cheam) (Con)]

I congratulate you, Madam Deputy Speaker, on taking your place.

When I was first elected two years ago, I was campaigning to bring a number of extra train services to Sutton, including by extending the London Overground, but I was rightly told by many passengers—mainly Thameslink passengers, at that time—that they just wanted the trains that were already there to run on time. If we fast forward to today, the complaints about Thameslink in my postbag and my inbox have been clearly overtaken by complaints about Southern. One thing that I knew I was going to hate about being elected as an MP was the return to commuting, which I had not done for a little while. I have been furiously tweeting about the complaints I have received and about my own experience. I even missed a “meet the manager” event at London Victoria station, because I could not get there on one of its trains.

It is predominantly the Brighton main line that causes a lot of the problems in terms of infrastructure and poor linkages. A lot of the problems start when Sutton services link at Selhurst. That is where we need investment. All the trains that go through Sutton at the moment are driver-only operated, and they all work reasonably well until they get to that point.

In the short time I have to speak, I would like to make four points on how we need to sort this out. No one component, institution or organisation in this dispute has come out of it particularly well. The Department has to my mind built up a very unwieldy agreement that takes up 22% or 23% of the entire rail network within its structure. I would like that to be addressed when the franchise is up for renewal.

I would like the Mayor of London to have a greater say in the management of the suburban lines. Now, that is not the Kent line or the Sussex line.

[Henry Smith]

I am glad my hon. Friend is clarifying the fact that he does not include in that the Sussex, Surrey or Kent lines, because of course we do not have a chance to vote for the Mayor of London.

[Paul Scully]

I totally agree and I was very specific about that. The Mayor of London did himself no favours by overstepping that mark.

We need, with the congestion on the lines and the poor quality of the rail, to invest in the lines. The hon. Member for Mitcham and Morden (Siobhain McDonagh) talked about the time it takes to get to Mitcham Eastfields. That is great in theory, but sometimes the trains go so slowly. Today, I was going to London Bridge and I might as well have been on a milk float, frankly, with the speed we were going—and then I might have even got a seat, which would have been a bonus.

Southern has been very abrasive in its approach to union matters, especially at the beginning. There are clearly too few carriages so we often have breakdowns, and there are too few drivers, hence the staff shortages, but we must come back to the unions. That is for no other reason than that they are the pressing issue. Chris Gibb said:

“The fact that nobody is being made redundant or losing pay against their wishes, that there will be more GTR trains operating with two people on board, and that safe Driver Only Operation is already extensive in GTR, the UK and Europe, just serves to make this dispute more difficult to comprehend, especially for passengers.”

Let us work backwards and get the unions around the table. Let us sort out this dispute and get a terrible service back to being just an incredibly poor service. From there, we can then make it to the next stage and get it to be a good service. As we have heard, the punctuality figures are starting to come up at the end of the dispute as drivers and new carriages are starting to come on stream. Let us get the £300 million investment in and, when the franchise comes up for renewal, let us look at it in the round and break it up so that it will be more manageable.