Thames Water

Debate between Helena Dollimore and Emma Reynolds

Tuesday 16th June 2026 Commons Chamber

[Emma Reynolds]

I thank the hon. Lady for welcoming the fact that I have sent the letter with my early concerns. As I said, there are two different ways for a special administration regime. One is insolvency, which is a matter for the directors of the company and would have to go through the courts. The other is the performance tsar.

[Helena Dollimore (Hastings and Rye) (Lab/Co-op)]

Thames Water is clearly failing its customers and the environment. I thank the Government for their action this week, which makes it very clear to Thames Water that it will not be allowed off the hook for fines, it will not be allowed off the hook for performance targets, and it must not be allowed to mark its own homework. I want to probe the Secretary of State on a specific aspect of its failure. We on the Environment, Food and Rural Affairs Committee asked Thames Water how much it had spent on the legal proceedings to try to avoid a special administration regime. The company replied:

“we estimate that our legal fees for work done in connection with our liquidity extension transaction, as implemented through the interim restructuring plan at the High Court and Court of Appeal, was approximately £67.6 million”.

That was last June. I will be writing to Thames Water to ask for an update on those costs. Given that shocking amount being wasted on legal fees—almost 3% of what customers are paying in bills—does the Secretary of State agree that Thames Water must spend its money on fixing broken pipes, not bonuses and not bumper legal payouts?

[Emma Reynolds]

Yes, we want Thames Water’s priority to be investing in the water infrastructure needed to improve the service it gives its customers and to drive environmental improvement.

Water White Paper

Debate between Helena Dollimore and Emma Reynolds

Wednesday 21st January 2026 Commons Chamber

[Emma Reynolds]

I thank the hon. Lady for, I think, some support for the White Paper and what she has said. We both share real concerns about the status quo. On mutual ownership, I do not really hear a plan from the Liberal Democrats as to how to get to that point—[Interruption.] Hear me out. If it involves wholesale nationalisation, given that these are private companies, that would cost around £100 billion, would be legally complex and take years of wrangling through the courts. My focus is on improving the status quo and ensuring that we are tackling pollution, which she rightly says is still happening. Since January of last year, 100% of storm overflows are being monitored, so we are shining a light of some of the pollution. We still have a way to go, but we are bearing down on the pollution that she rightly talks about.

My solution to this crisis and this issue is to make sure that we have a complete overhaul of regulation, the regulators and the way that consumers are not, at the moment, put at the centre of things. That way, we protect the consumer in a much more meaningful way by introducing a water ombudsman with statutory powers. We are making some progress and we will make more. I know that she and I agree on some things, although we may disagree on some of the details. We are determined to deliver a system that provides better outcomes for consumers and the environment.

[Helena Dollimore (Hastings and Rye) (Lab/Co-op)]

Those of us in this House who sit on the Environment, Food and Rural Affairs Committee and grilled the water bosses know all too well how broken this industry is, so I welcome the Government’s commitment to addressing the failures of the industry with these important reforms. As the Secretary of State knows, in Hastings and Rye, we have faced major water outages. In May 2024, the main pipe supplying Hastings burst, leaving 30,000 homes without water for days. It also burst this Christmas, leaving people without water on Christmas day.

We have since found out that Southern Water received planning permission in 2007 to replace the pipe but sat on its hands instead. This month, it begins the work to replace the pipe because of the pressure that I and this Government have put on the water industry. The measure of introducing MOTs on broken water infrastructure will also be critical for preventing that kind of thing from happening.

One of the things that I campaigned on is having clear guidance in the event of an outage and on the conditions that water companies must comply with—not just bottled water, but hygiene facilities and portaloos. Indeed, the Committee has also recommended that. Will the Secretary of State look at that request so we can be better prepared if outages occur?

[Emma Reynolds]

I commend my hon. Friend’s leadership on this issue. I know that she was putting pressure on Southern Water on Christmas eve. She was concerned about the previous outages, but also about those that were likely to occur. She is absolutely right to say that we need more emphasis on ensuring that companies such as Southern Water are investing in the infrastructure that is needed to prevent these outages in the first place. We are moving from a system of “fix on failure” to one of prevention. That is what this White Paper is all about.