South East Water: Disruption of Supply

Debate between Helen Whately and Emma Hardy

Wednesday 3rd June 2026 Commons Chamber

[Emma Hardy]

I totally agree with my hon. Friend. As I have mentioned before, I do not have an issue with bonuses per se; I just think they should be linked to how well people do their jobs. We have banned unfair bonuses through the Water (Special Measures) Act, but some companies have attempted to exploit loopholes so that they can continue to award them. We are determined to close those loopholes.

[Helen Whately (Faversham and Mid Kent) (Con)]

We have had a few days of hot weather, and yet again we have had water outages in my constituency and across Kent, on top of what we saw earlier this year and last year. Residents, businesses and livestock owners are frustrated, but they are also really worried, because getting water is the most basic thing in this country. It is right that the chief executive and chair of South East Water have gone; my anger with them was particularly about their response and how they have handled these outages. However, there is a longer-term problem with water infrastructure and supply that will not be fixed overnight. In my constituency, 20,000 more houses are in the pipeline for the next few years, and thousands more in the surrounding area. Is there enough water for those thousands of additional houses in rural Kent?

[Emma Hardy]

The hon. Lady raises an important point—I remember how powerfully she described the impact on her constituents and businesses when we were last in the Chamber talking about South East Water, so I know this is something she cares deeply about. As I have said, one of the things we are doing through the Water Delivery Taskforce is identifying areas of the country where there are more acute water shortages, and therefore what actions can be taken to ensure that people have the homes to live in that they need, and businesses have the water they need, without having a detrimental impact on the residents who already live in those areas.

South East Water, in particular, is reliant on a bulk supply agreement with Southern Water. That is one of the things I am keen to look into the details of, to make sure that that can be guaranteed, whatever circumstances Southern Water finds itself in. There are various other actions we can take; I have mentioned businesses, building standards and the way we build homes. In Cambridge, they have looked at retrofitting some homes to make them use less water.

There are various other rules and regulations on businesses’ use of water—at the moment, we have a slightly bizarre situation where businesses have to use potable water. They are not able to use other types of water, and it seems a bit crazy that we are wasting drinking water on things that are not drinking or for domestic customers. We are looking at a whole spread of different actions to make sure that we have the water we need; the nine new reservoirs, the desalination plants and all those things are brilliant, but they are not going to be in place this summer or next summer, so we are looking at what more immediate actions we can take.

Water Supplies: East Grinstead

Debate between Helen Whately and Emma Hardy

Monday 12th January 2026 Commons Chamber

[Emma Hardy]

I thank the hon. Gentleman for his question, and yes, we have been spending a long time talking to each other. I watched the EFRA Committee with great interest, particularly when Dave Hinton rated himself eight out of 10. It is really important that the Drinking Water Inspectorate has the space to do its investigation. It is also really important that Ofwat has the space to have a look at this company. My priority here and now is trying to get people’s water back on and the system up and running, and that is where I want to focus my time, but there are questions to be asked about why we are back in this situation again.

[Helen Whately (Faversham and Mid Kent) (Con)]

I offer the hon. Lady my condolences on the loss of her father.

About 5,000 homes in my constituency were without water this weekend. That on its own is bad enough, but then we have how South East Water responded—failing to deliver water to vulnerable people; sending elderly residents on a two-hour round trip to get bottled water, sometimes only to find that there was no water left; and ignoring the pleas from livestock owners for water for horses and other animals. This is a disgrace, and not for the first time. The chief executive of South East Water has shown us he is not up to the job. I urge the hon. Lady to use all and any powers she has to move him on and to get South East Water to appoint somebody who is up to the job.

[Emma Hardy]

I thank the hon. Lady for her question. I know she raised on the call her concern about livestock and the impact on animals. Water companies have a statutory duty to provide wholesome water—it is literally their job to provide that—and their requirements are set out in the security and emergency measures direction. They have a duty to provide water, so during a supply outage they have a duty to provide water to vulnerable customers and people who cannot otherwise access it. The Drinking Water Inspectorate will be looking at where we have seen failings.

Quite frankly, this is outrageous and it is unacceptable. I accept that the company cannot be held responsible for the freeze and thaw, but if there is a problem with the supply for whatever reason, it can be held responsible for the way it has responded to the crisis. There is no justification for its failure to get water to vulnerable customers or people who need it, and I will be picking that up directly with the company as soon as we are out of this latest crisis.