Future of the Post Office

Debate between Helen Morgan and Gareth Thomas

Monday 14th July 2025 Commons Chamber

[Gareth Thomas]

My hon. Friend has long been a proud member of the Co-operative party and is interested in mutualisation, and I look forward to discussing these issues with her in due course. Discussions on the franchising of the remaining Crown post offices are still ongoing, both with franchisees and local communities, and specifically regarding arrangements for staff. The Post Office and the Communication Workers Union are continuing to talk to each other about how to manage the transition, and I welcome the positive dialogue that has taken place between them both.

[Helen Morgan (North Shropshire) (LD)]

I was pleased to hear the Minister say that the overall size and shape of the post office network should remain the same so that we can minimise the impact on communities, but in my constituency the size and shape of the Post Office is rapidly shrinking because of the fundamental fragility of the way it is set up. The retirement of a single sub-postmistress, because of rents going up on her shop, has led to the closure of outreach services across the constituency. The access criteria consider someone to be within three miles of a post office if that post office is an outreach service and open for a single hour a week. That is not acceptable for rural communities, many of which do not have a bus for many hours during the day. Will the Minister commit to looking at a sustainable model for rural post offices, so that people can genuinely access cash and the other services they need, particularly if they do not have a car?

[Gareth Thomas]

I completely accept the significance of the Post Office in rural communities in particular, but it is equally essential that we have access to Post Office services in urban areas. The hon. Lady references the fragility of the Post Office, and that has certainly been the case in certain communities when finding postmasters who are willing to step forward and take on the role of running a Post Office franchise. That is why the initial steps that the Post Office management have taken to increase postmaster remuneration are important, by helping to make the role more attractive. It is also important that the Post Office has established a consultative council, to look properly at the way that postmasters are consulted and involved in big decisions about the future of the Post Office. If the hon. Lady thinks it would be useful, I would be happy to speak to her separately about the specific issues that her constituents face, and to understand a little more about the specific problems she has raised.

Future of the Post Office

Debate between Helen Morgan and Gareth Thomas

Wednesday 13th November 2024 Commons Chamber

[Gareth Thomas]

I hope my hon. Friend will forgive me, but I am not aware of the exact circumstances in his constituency, though I am happy to meet him to talk through them, if he thinks that would be useful. As I hope I have set out, we remain absolutely committed to ensuring that every community has good access to a post office branch and all the services that it provides. That is as true for his constituents as it is for the constituents of Members across the House.

[Helen Morgan (North Shropshire) (LD)]

Oswestry in my constituency is the second largest town in Shropshire and serves a vast rural area stretching into mid-Wales and across north Shropshire. It is digitally excluded because it often does not have adequate mobile signal or broadband services, so the full range of Crown post office services are absolutely essential there. Will the Minister assure me that the full range of Crown post office services will remain in Oswestry, and that the Post Office will take into account the importance of retaining vital services in rural areas, which are being deserted by commercial organisations such as banks?

[Gareth Thomas]

I am absolutely clear that the Government recognise and accept our continuing responsibility to ensure that post office services are available to every community across the UK, and that there is easy access to a post office branch in rural and urban areas alike; we remain absolutely committed to that. As I said, no decision has been taken to close any individual directly managed branch, but it is right that the Post Office considers all its costs if we are to achieve an increase in sub-postmaster pay. In that regard, and on the hon. Lady’s wider point, it is important that the Post Office management consults properly—previous management teams have not always done so—with sub-postmasters, trade unions and other stakeholders.