Copper Wire Telecoms

Helen Morgan Excerpts

Wednesday 13th December 2023 Westminster Hall

[Helen Morgan (North Shropshire) (LD)]

It is a pleasure to serve with you in the Chair, Mr Mundell. I congratulate my right hon. Friend the Member for Orkney and Shetland (Mr Carmichael) on securing the debate, because letters from BT about the switchover have already started landing in North Shropshire and, as one might imagine, a number of people are concerned about it.

We have discussed the topic at length. The right hon. Member for Suffolk Coastal (Dr Coffey) covered some of the points that I will make. The plans to remove copper wiring from landline telephone networks are problematic, mainly because of the contingency plans in place when there is a power cut. We all accept that analogue phone lines have reached the end of their serviceable lives: repairs are difficult and expensive, and the whole network is becoming difficult to maintain. We need to bring the telephone network into the 21st century, so moving to a digital system that offers better connection with higher sound quality seems like a good solution. However, as we have discussed, the problem with anything digital is that when we get into a rural area, we need a good plan B—and probably a plan C—for when things go wrong. We are all extremely concerned about the issue of power cuts, which are obviously not as bad as they are for an island community, but they still pose serious threats, even in places such as North Shropshire. In bad weather they occur frequently, and they regularly span longer than just a few hours. Storm Arwen in 2021, shortly before I became an MP, left some of my constituents without power for six days. It is an issue for all rural areas as well as those island communities.

As we have discussed, voice over internet technology requires a power connection. If people are cut off from a power source, they cannot contact anyone, including the emergency services. The official plan B is to have a battery back-up. As my right hon. Friend the Member for Orkney and Shetland pointed out, a battery back-up lasts only for a few hours, which is not long enough for a number of different events in an average winter, and certainly not long enough for some of the more extreme weather that we experience once every few years.

The other back-up plan is a mobile phone. Obviously, a solar-powered pack can be used to charge a mobile phone and keep it going through the worst power outages, but—and I think the right hon. Member for Suffolk Coastal covered this—lots of people in rural areas do not have a reliable mobile signal. Ofcom has said that 13% of the land area in North Shropshire is made up of partial notspots, so many residents do not have a choice of mobile provider if they want a signal at home. Ofcom also says that 3% of the UK cannot access a 4G signal at all.

I, too, have real concerns about the Ofcom maps. The lived experience of my constituents is that they often do not have any kind of signal indoors, even in places where Ofcom thinks they do, and that, if they do have a signal, it can be intermittent. For example, no one in my house received the emergency test signal that was sent to people’s mobile phones last year, yet we are technically in a good 4G area with indoor coverage from a number of providers. Because my husband has a home phone and a personal phone, he has two different providers, and we did not get an emergency test signal on either of them, so we know that those maps are unreliable.

To go slightly off topic, a mobile phone that functions at home but not at work is not a huge amount of use. There is an issue about the importance of being able to get a signal from all providers in all areas. I shall come on to that in a second.

Ofcom has said that landline providers have to continue to provide people with access to a telephone line even in the event of a power cut, but if people cannot prove that they do not have a mobile signal, how will that happen? I cannot prove to Ofcom that I do not have a mobile signal, because its maps say that I do. On occasion I do, but often I do not. I am worried about how residents in that situation will prove that they need an alternative back-up.

The shared rural network is supposed to address the problem of a poor mobile signal. It has promised to deliver a 4G signal from at least one mobile provider to 95% of the UK by 2025. The important thing is that we are talking about the 5% that is not included in that promise. It is supposed to be a partnership between mobile operators and the Government to fund masts so that they can be upgraded or built in areas that receive poor coverage. That is welcome: we want more investment in mast infrastructure. Having done some work on the issue, however, I am concerned about some of the things that I have been told by mobile operators. The three mobile operators that are not EE, which is BT’s mobile operator, have told me that EE has offered them exorbitant rates to share mobile masts, so those masts have been essentially cut off from them. The three other network operators are upgrading their existing masts and in some instances building new ones. Those will have shared equipment on them, but they will not have EE’s equipment.

The roll-out will continue to be patchy, and it will still cause people a number of issues about which network to choose and whether the service will function both at home and at work. It would be much more effective to have legislation that required the operators to share their equipment at a reasonable rate or which allowed customers to roam between providers, as they do for their emergency signal. At the moment, people cannot roam to make a call to a friend or relative, as they may well want to do during a power cut, but they can roam to call the emergency services. We need to look at that technology and expand it further.

Ofcom reports that only 45% of indoor premises receive a signal from all mobile operators but that 96% receive a signal from at least one. In my experience, that is not true, but still we are talking about the 4% of people who do not receive a signal indoors. If someone who has no signal has fallen over and needs to make a call in an emergency, they will not be helped.

Overall, the most important thing is that we need to address this mobile coverage problem. We need to bear in mind, if there is a big power outage in the area, that the mast carrying the mobile signal may well be out of power too, so it is not a fail-safe back-up to a copper line when there is a six-day power outage, as my right hon. Friend the Member for Orkney and Shetland described.

I would like to raise the issue of telecare devices, most of which historically have used copper wire technology. I have been reassured that there will be a proper roll-out and they will be upgraded as appropriate, but I wonder whether the Minister could provide us with any detail of how that is being tested, just to give some reassurance to my constituents who are concerned about whether they can continue to use those devices.

I want to touch on access to broadband. In North Shropshire, we are—I hope—lucky to be at the forefront of the Project Gigabit roll-out and, again, we are grateful for that. Project Gigabit plans to reach 9,000 of the 12,000 hard-to-reach properties in my constituency. Again, that is great, but it is the 3,000 properties that will not have a decent broadband service that we continue to be concerned about.

Rural communities are already disadvantaged regarding communication possibilities. We need to ensure that when we switch from the outdated copper wire technology, we have a robust back-up plan for those people who will be without power potentially for days on end. If someone cannot call an emergency service, they really are living in the dark ages compared with the rest of the country. Someone in my constituency might have to wait seven, 10 or 11 hours for an ambulance if they fall over and break their hip. That is assuming they have a functioning phone signal and call as soon as the problem occurs. If they cannot get in touch with anybody and have to attract the attention of a neighbour living many hundreds of yards away—just to summon help in the first place—they are in a pretty dire situation. I hope the Minister will be able to reassure us that we have properly thought-through plan B and plan C back-up plans to ensure that my constituents are safe should a big power cut occur.

--- Later in debate ---

[Sir Chris Bryant]

I will come on to that point about the difference between inside and outside, which certainly applies to homes in the Rhondda. The point was also made by the right hon. Member for Suffolk Coastal. I am not sure whether the hon. Member for Glasgow North West (Carol Monaghan) was saying that the signal on the parliamentary estate was temperamental or that the MPs were—maybe it is a bit of both. The hon. Lady made other good points about the potential for criminality. This is not a point that I have heard elsewhere. The Minister may want to refer to it later.

One of the biggest problems with this debate is that the vast majority of people in this country would have absolutely no idea what we are talking about. In fact, I would guess that of the 650 MPs, barely 10% would know what we are talking about. That is a potential problem, because if the public does not know what we are talking about, there is a danger for other people to exploit that lack of understanding and knowledge. Several Members have referred to the fact that this is primarily an industry-led, rather than Government-led, project. They are quite right, but the Government have a significant responsibility in this area. Towards the end of my speech, I will come on to a few things that I think the Government may want to look at.

There are real, legitimate concerns. PSTN—if 650 MPs were asked to say what that acronym stood for, my guess is that we would be lucky if 10 of them knew the answer—stands for public switched telephone network, and I only know that because I am reading it out.

The complete lack of public understanding of the issue is significant. The industry is extremely diverse, with roughly 650 providers in England alone, let alone the rest of the UK. As has already been referred to, BT has decided to delay its digital voice roll-out, and instead of a national roll-out by the end of December 2025 there will be a region-by-region roll-out, which adds a degree of complexity to any kind of national understanding of this issue. Indeed, I would argue that there is even less clarity about what is happening now than there was back in 2022.

As has already been said, some devices rely on PSTN. Security alarms are one. I would guess that quite a few MPs have security alarms. I wonder how many of those alarms are reliant on PSTN; I have no idea.

[Helen Morgan]

I will just highlight that point by drawing on personal experience. New security alarms do not rely on the copper network, for that reason, but they are reliant on a mobile signal, so if there is no mobile signal, they will not work.

[Sir Chris Bryant]

Indeed. That is a point I will come on to again later.

The hon. Lady and the right hon. Member for Orkney and Shetland referred to telecare devices, with 1.7 million people in the UK relying on them. I am not quite sure what percentage of those devices are still on PSTN, but I would guess that it is a pretty high. One of the problems that plagues the debates on this issue is that we do not have reliable data and statistics, so the Government should try to ensure that we do.

A significant number of traffic lights rely on PSTN. There was a time in Russia when people in the Russian Federation thought that a red light meant that they should drive very fast, which was a bit of a problem. Then there was a problem because all the traffic lights in Russia went off at 10 o’clock at night, which led to other problems. I do not know whether the British Government know how many British traffic lights rely on PSTN, but maybe the Minister will be able to enlighten us later.

Then there is closed circuit television, or CCTV. There is a wide variety of different systems of CCTV up and down the country. Many of those systems will now have transitioned, but some have not.

I feel very old-fashioned in saying this, but fax machines are another thing. I saw a fax machine a couple of weeks ago in a hospital, and it is extraordinary that some of our public institutions still rely on fax machines because other forms of data interoperability simply do not exist.