Water Supply Disruption

Helen Hayes Excerpts

Tuesday 6th March 2018 Commons Chamber

[Mr Speaker]

Speaking of which, I call Helen Hayes.

[Helen Hayes (Dulwich and West Norwood) (Lab)]

In my constituency, we have had a Thames Water leak or burst every single week of the winter. The pipe network is crumbling and causes constant problems, but it is not a surprise. The unforgivable thing about this week’s water supply problems has been the total lack of a robust emergency plan for a situation that anyone could have predicted would occur sooner or later.

Thames Water customers, faced with no water supply, have been unable to contact the company by phone or via the website, and have not had access to up-to-date detailed information, while the distribution of emergency supplies has been delayed, patchy and chaotic. There has been no plan for getting water to customers not already registered as vulnerable, but who are nevertheless unable to carry bottles of water long distances.

Thames Water made pre-tax profits of £638 million last year. There is simply no excuse for not having robust emergency plans in place. The failings this week have been appalling, and they have exposed an organisation that is not fit for purpose. Will the Minister now commit to ensuring automatic compensation for all Thames Water customers who have been without water this week, and to reforming our water industry to ensure its resilience for future emergencies?

[Dr Coffey]

I fully understand why the hon. Lady is so angry on behalf of her constituents. It is right that Thames Water is very much under the spotlight, and I am angry with it, too. This is a recurring pattern, but we should recognise that there has been a change of ownership and a change of leadership. I am absolutely determined that Thames Water customers should receive a far better service than they are now receiving.

It is not in my power to compel the water companies to give compensation. However, I can tell the hon. Lady that Thames Water is proactively going around to her constituents door to door in the 5,000 properties affected. It has been working through the problems with the airlocks. [Interruption.] I am just flagging up to the hon. Lady the information that I have received. I know that there was a particular problem with one of its service reservoirs, which it has now fixed, but that has caused further problems along the way.

I will of course make sure that we keep pressing Thames Water because, frankly, it has not delivered what it should be doing. I expect a full review from Ofwat that will particularly focus on its performance.

Oral Answers to Questions

Helen Hayes Excerpts

Thursday 25th January 2018 Commons Chamber

[Michael Gove]

My hon. Friend makes a very important point. Although we need to reduce demand for plastic and increase recycling, plastic does have a role to play in the preservation of fresh produce and in helping us to tackle food waste, which is in itself an environmental and economic mistake.

[Helen Hayes (Dulwich and West Norwood) (Lab)]

T6. Across Dulwich and West Norwood this winter we have once again seen a huge number of Thames Water leaks, many of them at sites where there have previously been repeated leaks. Last year, Thames Water reported operating profits of £650 million. It has a corporate structure involving offshore companies. The chair of Ofwat has highlighted the“urgent need for…a step change in the way”Thames “operates and behaves.” Will the Secretary of State tell my constituents when they can expect to see a winter without the disruption caused by an organisation that is clearly not fit for purpose?

[Michael Gove]

The hon. Lady is angry on behalf of her constituents, and I share her concern. That is why the chairman of Ofwat, Jonson Cox, has been doing such a good job in holding Thames and other water companies to account. Change is coming, but of course I want it to come faster.

Air Quality

Helen Hayes Excerpts

Thursday 3rd November 2016 Commons Chamber

[Helen Hayes (Dulwich and West Norwood) (Lab)]

The Mayor of London is making huge strides in cleaning up London’s bus fleet, in stark contrast to his predecessor, and he deserves to be recognised for taking this issue seriously while the Government are failing. However, urgent action is needed to tackle HGVs, private cars and other diesel vehicles. Will the Minister now set up a comprehensive plan at a national level, including scrappage schemes, fiscal incentives and urgent investment in research and development to help the Mayor and others to remove the highest polluting vehicles from our roads?

[Dr Coffey]

Transport for London had an £11 billion settlement from which it can decide to prioritise certain actions. I do commend the Mayor, who is bringing forward measures more quickly, particularly on buses. We need targeted interventions rather than, perhaps not a sledgehammer, but comprehensive schemes which may not be the best use of taxpayers’ money in tackling this critical issue.