Southern Railway (Performance)

Helen Hayes Excerpts

Wednesday 8th July 2015 Westminster Hall

[Helen Hayes (Dulwich and West Norwood) (Lab)]

I thank the right hon. Member for Arundel and South Downs (Nick Herbert) for securing this debate on an issue that has a significant impact on my constituents. My constituents use Southern railway services to travel into Victoria from Sydenham Hill, West Dulwich, Herne Hill, Brixton and Gipsy Hill, and into London Bridge from East Dulwich, North Dulwich, West Norwood, Tulse Hill, Sydenham, Forest Hill and Peckham Rye. That is the metro part of Southern’s service, which has the lowest satisfaction rate of the three types of service that Southern runs.

Although there have been some improvements in recent reporting periods, average punctuality is still only at 76.1% as at 30 May. That is in large part due to the major changes at London Bridge station, which earlier this year saw passengers vaulting barriers to avoid a dangerous crush and the police called in to manage the crowds accumulating as a consequence of the delays. For any passengers who were disabled, frail, or travelling with small children, the journey to London Bridge station became an impossible ordeal.

There has been a marked deterioration over the past three years, which is a source of misery to many of my constituents, causing people to be late for work and to miss their children’s bedtimes. Constituents have got in touch to tell me that the unreliability of the service is making it difficult for them to hold down a job, and they are frustrated that delays are often without any explanation at all. Trains are often overcrowded, and only 64% of Southern passengers are happy that there is sufficient room for all passengers to sit and stand. At most of the stations in my constituency, passengers in the morning peak have no expectation at all of being able to find a seat on their train to work, and often the trains do not have the number of carriages that they are supposed to, which compounds the problem still further.

In return for such a service, regulated fares rose more than 20% during the previous Parliament and are still increasing above inflation at a time when most people’s pay has not been increasing. In some cases, journey times have actually got longer. For example, if someone took the 9.20 am service from Forest Hill to London Bridge in 2011, it took 17 minutes; today, the same train takes 21 minutes. It is therefore no surprise that satisfaction levels are low, particularly among commuters, only 60% of whom are satisfied with the service that they receive overall. I suspect the satisfaction rating in my constituency is even lower.

I have read the improvement plan in detail, and there are aspects of it that concern me, not least the very long timescale for improvement and the scenario whereby by 2018-19, the service will have improved to a performance level that is still not as good as that in 2012.

It is clear that the plan for investment in London Bridge station was put in place without any regard for its devastating impact on the Metro services, and all attempts to improve the situation to date have been insufficient in their impact. I should add that not all the dissatisfaction is on lines into London Bridge; there is dissatisfaction on the line into Victoria as well.

Today we will debate the Budget, and the issue of improving productivity in the UK is a key priority. A reliable commuter rail service for south London is vital not only for the comfort and convenience of my constituents but for the productivity of our economy.

The London Overground route, which shares with Southern part of the line into London Bridge through Sydenham and Forest Hill stations, has some of the highest satisfaction rates of any public transport service in London. Transport for London, which has responsibility for the Overground, has recently taken over the running of suburban rail services in north-east London, and I think it should be given responsibility for suburban rail services south of the river as well.

The complexity of London’s rail network means that it would benefit from strategic co-ordination by an organisation that is accountable to Londoners. I call upon the Minister to make the bold strategic intervention that is necessary to address the failures of Southern in my constituency, and hand responsibility for running suburban rail south of the river to Transport for London, which has proved that it can run services efficiently in the interests of passengers and our economy.