Oral Answers to Questions

Heather Wheeler Excerpts

Thursday 9th June 2022 Commons Chamber

[Elliot Colburn (Carshalton and Wallington) (Con)]

5. What steps his Department is taking to (a) improve Government efficiency and (b) reform Government online services.

[The Parliamentary Secretary, Cabinet Office (Mrs Heather Wheeler)]

Digital transformation is central to improving the delivery of Government services. My Department is leading work to improve the efficiency of the top 75 Government services; to embed a build once, use many times approach to technology; and to build a new system that will enable citizens to prove their identity and access online Government services through a single account, one login. In the last financial year, technology platforms built by Cabinet Office digital generated £74 million of savings to Government—six times more than cost to run.

[Elliot Colburn]

I am grateful to my hon. Friend for outlining the Government’s improvements in online applications, but may I ask what conversations she is having with the Home Office? Many Carshalton and Wallington residents have been in touch about delays in the Homes for Ukraine scheme and passport renewals, so what discussions has the Cabinet Office had with the Home Office on improving its online application systems?

[Mrs Wheeler]

Home Office colleagues are working harder than ever to deal with huge surges in demand for passports and visas as a result of the recovery from the pandemic and the UK’s response to the illegal war in Ukraine. The Home Office is currently prioritising Ukraine visa scheme applications in response to the illegal invasion of Ukraine. The Government are communicating directly with other visa customers to note that economic visas are taking longer to process at this time. Staff are being redeployed to those visa routes and further staff are being recruited and onboarded. More passport applications are being processed than ever before, with nearly 2 million applications completed between March and April. Despite that, the vast majority of passports are being processed within 10 weeks.

[Rachel Hopkins (Luton South) (Lab)]

The Minister’s warm words do not match the reality of the Government’s plans. Their all-male cuts committee, headed by the Chancellor, will not create efficiencies by cutting 91,000 civil servants; in fact it will gut the civil service’s capability to deliver the vital frontline services that our communities rely on. Will the Minister explain to the public how all Departments being asked to model 20%, 30% or 40% job cuts will better serve their needs when it comes to getting their passport on time, not having to wait in queues at the airport or accessing swift justice in our court system?

[Mrs Wheeler]

I am afraid the hon. Lady is out of step with reality. Many MPs have gone to the hub in Portcullis House and have got turnarounds for their constituents’ passports. Many people have got their passports within nine days. [Interruption.] She is asking about technology: improvements in artificial intelligence mean that if there is no issue with someone’s passport, it is returned within nine days flat.

[Damien Moore (Southport) (Con)]

9. What steps his Department is taking to broaden and diversify expertise in senior posts within the civil service.

[The Parliamentary Secretary, Cabinet Office (Mrs Heather Wheeler)]

What an exciting time we are having this morning. The Government will provide a range of entry routes and a renewed focus on driving the movement of skills, experience and knowledge within the civil service, and between the civil service and other sectors, through loans, secondments and intergovernmental placements and fellowships. We have strengthened the external by default recruitment requirement for all senior civil servant roles, so all Departments will be able to recruit the people best placed to lead and work in Government.

[Damien Moore]

The civil service fast stream ensures that the best and brightest in our society, no matter their background, rise to the top. Does my hon. Friend agree that restoring the fast stream would ensure that the top ranks of the civil service continue to be world leading in their breadth and depth of knowledge?

[Mrs Wheeler]

Fast stream places for autumn 2022 will be honoured and our direct entry apprenticeship and internship schemes will continue to bring new and diverse talent to the civil service. While we pause the fast stream for the 2023 intake, we will take the opportunity to further improve the fast stream offer. That reform will ensure that when the scheme reopens, it is focused on driving up specialist skills in the civil service, as well as improving the regional representation of the fast stream.

I know that my hon. Friend works hard with Foreign, Commonwealth and Development Office officials on their international agenda in his capacity as chair of the all-party parliamentary groups on Belgium, Luxembourg and Tunisia. I take the opportunity to update him that, as part of our global Britain agenda and the establishment of the new College for National Security, we are launching international strategy and security fellowships, which are secondments, and where possible—

[Mr Speaker]

Order. I have the greatest respect for the Minister, but these are very long answers. We are certainly wandering away from where we started. Let us move on to the shadow Minister.

[Rachel Hopkins (Luton South) (Lab)]

Increasing the diversity of the senior civil service is key to strengthening leadership and expanding expertise. Representation of ethnic minorities and disabled people in senior roles is still below the working population average. Given that the fast stream is a proven route to senior roles, it should be used as a tool to boost diversity, so the decision to freeze the scheme puts a reckless, ideological cuts agenda ahead of a sustained strategy to create a senior civil service that truly reflects our country. Can the Minister explain how cutting 91,000 jobs and freezing the fast stream will help to increase diversity in the senior civil service?

[Mrs Wheeler]

I am afraid the hon. Lady is missing the point completely. Respectfully, taxpayers should have value for money, and a civil service that has grown by 24% in only a few years is outrageous. The most important point about diversity is that we are moving jobs out of London, with regional jobs all over, and we are reflecting the public in those regional jobs.

[Hywel Williams (Arfon) (PC)]

10. What recent discussions the Minister for Brexit Opportunities has had with the Welsh Government on the UK Government’s assessment of the potential merits of the UK having left the EU.