Post Office: GLO Compensation Scheme

Debate between Grant Shapps and Duncan Baker

Wednesday 7th December 2022 Commons Chamber

[Grant Shapps]

The hon. Gentleman makes an interesting point. We have a lot of new technologies coming along, including things such as AI and generative AI. If the Horizon Post Office scandal demonstrates anything, it is that we have to be very careful about how we implement technology. I love technology. It gives us a great opportunity for productivity, but if we get to a point where it is about, “Computer says no” or, “Computer says yes” and that is what we believe without testing the input to those machines and the way they have been programmed—this will become much more challenging with things such as AI in the future—we will have problems and we will end up with more of these sorts of scandals. He raises an interesting specific point about how that might be addressed. I would be very interested to hear more from him about it, and perhaps we will organise a meeting, either with myself or with the Under-Secretary of State for Business, Energy and Industrial Strategy, my hon. Friend the Member for Thirsk and Malton.

[Duncan Baker (North Norfolk) (Con)]

I believe I am still the only serving MP who used to be a postmaster, many moons ago, in a former life. So I really thank the Government for what they are doing to overturn, or make some reparations for, this injustice. But there is a problem, which gets to the heart of why this situation happened in the first place: the absolute lack of investment in and care for our beloved institution that is the post office network. Every year we lose banks up and down our high street. Last year, we even lost post offices on our high street, and that is not good enough. My community of Cromer is to lose an HSBC bank branch, so I make a plea to the Secretary of State to really invest in the post office network and to pay our postmasters properly. They cannot make a decent living at the moment out of what their payments are. We must make sure we safeguard their future by putting post office networks at the very heart of delivering banking services up and down our high streets. We must do that to safeguard our postmasters and our high streets.

[Grant Shapps]

I pay tribute to my hon. Friend, as someone who has actually been a postmaster and now serves in this House; he knows what he is talking about on this. He is right to say that this comes in the wider context of support for our high streets, the complexities that high streets face these days and the huge changes in the way that mail is sent and communications operate. That is why the Government have put £300 million into assisting the Post Office with running post offices in communities, and I know that there was a 4% tariff uplift most recently. But he raises a series of very good points, and I know that my hon. Friend the Under-Secretary and he will be continuing this conversation.

HGV Driver Shortages

Debate between Grant Shapps and Duncan Baker

Monday 13th September 2021 Commons Chamber

[Grant Shapps]

The hon. Gentleman makes the good point that we have a just-in-time delivery system in this country, and we must maintain it. The resilience of many of the supply chains, including on the short straits between Calais and Dover, is critical. We saw the problems created at Christmas when the French closed the border over coronavirus—note that it was not over Brexit—so it is important that we put all the necessary measures in place to ensure that our system runs as smoothly as possible across the distribution network. I would be happy either to meet him or for him to meet the roads Minister on the subject.

[Duncan Baker (North Norfolk) (Con)]

The Prime Minister has often declared his love of buses in this place, so does the Secretary of State recognise that there are recruitment issues not just in the HGV sector, but in the bus sector? In rural and isolated constituencies such as mine of North Norfolk, that has real problems. Would the Secretary of State reassure me that he will put as much energy as he can into recruiting people into the HGV sector as into the bus sector?

[Grant Shapps]

My hon. Friend is absolutely right about the need for vocational training and testing in all sectors. One of the good things about these measures is that the expanded number of tests that will be available will be useful for vocational drivers in all sectors, including the coach sector and the much loved Bus Back Better sector as well.

Covid-19: Transport

Debate between Grant Shapps and Duncan Baker

Tuesday 12th May 2020 Commons Chamber

[Duncan Baker (North Norfolk) (Con) [V]]

Rural bus transport is a lifeline for so many people, particularly in rural constituencies such as mine in North Norfolk. We have the oldest constituency demographics in the whole country, with many older people who cannot drive and, crucially, rely on buses as their only form of transport in isolated areas. Given the Government guidance that we should avoid using public transport wherever possible, what reassurance can the Minister give the bus operators, and those vulnerable people who rely so heavily on buses, that routes can be operated safely and financially viably to maintain services?

[Grant Shapps]

My hon. Friend is right to point that out. I want to be completely straight with him and with the House: there is a basic dilemma. We have a situation where, probably for the first time ever, I, a Transport Secretary, am encouraging people not to use public transport, which rubs against the bus operators’ need to have income. That is why, at or soon after the beginning of this crisis, I announced a multimillion-pound deal as a bus support grant, to ensure that my hon. Friend’s and other hon. Members’ local services could continue. As he knows, we are very keen indeed on buses—as is my right hon. Friend the Prime Minister. That is why we have a very large, multibillion-pound fund for buses, particularly to look after left-behind communities during this Parliament.