Post Office: GLO Compensation Scheme

Duncan Baker Excerpts

Wednesday 7th December 2022 Commons Chamber

[Grant Shapps]

The hon. Gentleman makes an interesting point. We have a lot of new technologies coming along, including things such as AI and generative AI. If the Horizon Post Office scandal demonstrates anything, it is that we have to be very careful about how we implement technology. I love technology. It gives us a great opportunity for productivity, but if we get to a point where it is about, “Computer says no” or, “Computer says yes” and that is what we believe without testing the input to those machines and the way they have been programmed—this will become much more challenging with things such as AI in the future—we will have problems and we will end up with more of these sorts of scandals. He raises an interesting specific point about how that might be addressed. I would be very interested to hear more from him about it, and perhaps we will organise a meeting, either with myself or with the Under-Secretary of State for Business, Energy and Industrial Strategy, my hon. Friend the Member for Thirsk and Malton.

[Duncan Baker (North Norfolk) (Con)]

I believe I am still the only serving MP who used to be a postmaster, many moons ago, in a former life. So I really thank the Government for what they are doing to overturn, or make some reparations for, this injustice. But there is a problem, which gets to the heart of why this situation happened in the first place: the absolute lack of investment in and care for our beloved institution that is the post office network. Every year we lose banks up and down our high street. Last year, we even lost post offices on our high street, and that is not good enough. My community of Cromer is to lose an HSBC bank branch, so I make a plea to the Secretary of State to really invest in the post office network and to pay our postmasters properly. They cannot make a decent living at the moment out of what their payments are. We must make sure we safeguard their future by putting post office networks at the very heart of delivering banking services up and down our high streets. We must do that to safeguard our postmasters and our high streets.

[Grant Shapps]

I pay tribute to my hon. Friend, as someone who has actually been a postmaster and now serves in this House; he knows what he is talking about on this. He is right to say that this comes in the wider context of support for our high streets, the complexities that high streets face these days and the huge changes in the way that mail is sent and communications operate. That is why the Government have put £300 million into assisting the Post Office with running post offices in communities, and I know that there was a 4% tariff uplift most recently. But he raises a series of very good points, and I know that my hon. Friend the Under-Secretary and he will be continuing this conversation.