Grahame Morris
Main Page: Grahame Morris (Labour - Easington)Department Debates - View all Grahame Morris's debates with the Home Office
(9 months, 4 weeks ago)
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Tom Pursglove
I pay tribute to my hon. Friend for her work in representing the views of her constituents on this issue. She firmly backs the Government’s plan, which is allowing us to get on with closing hotels such as the one in her constituency, and we will continue to make progress to deliver on our commitments.
Grahame Morris (Easington) (Lab)
Banking protocols clearly state that banks should contact the police when they detect fraud. HSBC rightly prevented a vulnerable constituent of mine from conducting a bank transfer to fraudsters in South Africa. However, owing to a failure to notify the police, the fraud continued, and as a result my constituent lost more than £32,000, transferred with the use of Apple gift cards. What advice can the Minister give? What recourse has my constituent to recover the money from HSBC? If it had followed the protocols laid down, appropriate safeguards would have been put in place.
Tom Tugendhat
I am grateful to the hon. Gentleman for raising this issue. Fraud is a blight on our society and leaves many people feeling vulnerable and extremely nervous about using online services and the wider economy. I am delighted to say that fraud is already down by 13%, and there is more we are doing on this issue. I urge his constituent to follow the advice of the advertising campaign we are launching, which is Stop! Think Fraud. This is a huge issue on which we are working with police forces around the country, which is why we have 400 new police officers in the national fraud service and the national fraud intelligence unit.