Business of the House

Grahame Morris Excerpts

Thursday 10th September 2020 Commons Chamber

[Stuart Andrew]

My right hon. Friend will be delighted to know that we are having that debate on Monday, when those can points can be made.

[Grahame Morris (Easington) (Lab)]

May we have a debate on establishing a bereavement standard to simplify, streamline and standardise the process for grieving families to close accounts with utility companies and service providers following the death of a loved one? I anticipate that the acting Leader of the House will say that I should go and see my good and hon. Friend the Member for Gateshead (Ian Mearns) and the Backbench Business Committee, but may I respectfully draw the acting Leader of the House’s attention to early-day motion 818?

[That this House calls on the Government to introduce a Bereavement Standard to simplify and streamline the process for grieving families to close accounts with service providers following the death of a loved one; believes the lack of such a standard has created a complex array of arrangements with each service provider requiring different levels of information to close accounts; notes that it can often take weeks, months, and in the worst cases years to close down accounts prolonging the pain and suffering for a family in mourning; further notes that the four simple campaign aims would support families as well as streamlining the process and providing a level playing field for business by introducing standardised paperwork to close an account, accepting digital death certificates, wills and proof of beneficiary status where possible, dedicated bereavement customer care channels (email, chat, webforms) to avoid long call waiting times, an agreed timeframe for companies to respond and settle accounts, and agreed bereavement customer service behaviours supported by adequate training; and urges the Government to work immediately with industry to introduce a Bereavement Standard to support grieving families, many of whom have been impacted recently by COVID-19, through one of the most difficult times in their lives.]

The acting Leader of the House will see that there are sound arguments that, as well as aiding families, will support businesses. The EDM has attracted more signatures than any other EDM signed since 1 September, but it is noticeable that few members of the Government party have signed. In anticipation of pursuing it through the Backbench Business Committee route, will he encourage them to sign that EDM to identify their support for the campaign?

[Stuart Andrew]

The hon. Gentleman has certainly advertised that EDM very well. He raises a very important point. Bereavement is a difficult and trying time. I will write to the Minister responsible and come back to him.