Bus Services

Graham Stringer Excerpts

Tuesday 17th June 2014 Westminster Hall

[Bridget Phillipson (Houghton and Sunderland South) (Lab)]

It is a pleasure to serve under your chairmanship, Ms Dorries. I congratulate my hon. Friend the Member for Corby (Andy Sawford) on securing this important debate. Our constituencies are in many ways different, being at opposite ends of the country, but we seem to share many of the same problems with local bus services.

My constituency is composed of both urban and semi-rural areas—towns, villages and estates spread out across the city of Sunderland—but what we have in common throughout the constituency is the fact that we do not enjoy the benefits of a rail or light rail connection. We entirely depend on local bus services, which is why I have campaigned on the issue since I was elected to Parliament.

For metropolitan areas such as Tyne and Wear, there is a solution: the introduction of a quality contract scheme—a mechanism that would allow the local transport authority to reregulate local bus services if certain criteria were met. That new system would have routes set by the transport authority, with bus operators bidding in an open competition to run services. I am proud that, despite fierce opposition from bus operators, and threats of legal action, the combined authority in Tyne and Wear continues to lead the way. I shall briefly outline why I believe such a scheme has the potential to benefit constituents in other areas, too.

I should perhaps at this point mention that, although my hon. Friend the Member for Corby and I share many problems with bus services, our views diverge when it comes to Stagecoach. I am pleased about its helpful, consensual approach in east Northamptonshire, and I hope it may take the same approach in Tyne and Wear as we press ahead with options for the future of local bus services. I am pleased at my hon. Friend’s experience and I hope that in the fullness of time I shall share that positive experience of co-operation from bus companies in trying to deliver the best to our constituents.

[Graham Stringer (Blackley and Broughton) (Lab)]

My hon. Friend is making a powerful case for quality contracts, and I agree with her. The Souter family who own Stagecoach have become billionaires since buses were deregulated. Does my hon. Friend agree that that shows that privatising and deregulating bus services has not helped the travelling public, but has allowed people such as the Souter family to game the system and make bus services worse?

[Bridget Phillipson]

It is my view that deregulation has failed in my area. I am not opposed to bus operators making a profit, although I think the profits made by operators in my region, particularly Stagecoach, are excessive. I want some of that profit to be reinvested into the region and into subsidising services that my constituents depend on to get to hospital, school and other places. I have been disappointed by the approach taken by Stagecoach, but I appreciate that there is much at stake. As my hon. Friend the Member for Corby mentioned, many people are paying careful attention to see what Tyne and Wear will decide, and no doubt Stagecoach has been motivated in its approach by that clear factor. I hope that we will find a way forward.

An investigation in 2011 by the Competition Commission was highly critical of deregulated bus services. It found that there was limited competition between operators, which tended to result in higher prices and lower quality for passengers. The report also found that head-to-head competition for services was unlikely between dominant operators. There was heavy criticism because some bus companies were accused of colluding to avoid direct competition altogether, which resulted in geographic market segregation, including in my area. Just as in the energy market, a small number of companies dominate the bus market; we all know them. A quality contract scheme would create a level playing field, allowing new entrants to break into the market; it would open up competition and deliver better value for the taxpayer and passengers.

Such a scheme would also provide long-term security to bus operators, their staff and bus passengers. Too often, bus companies change or even scrap routes, which frustrates passengers and leaves people isolated and cut off from vital services. It also puts jobs at risk. A clear example of that can be found at the Doxford international business park in my constituency, which houses thousands of staff, many of whom are employed in contact centres. Businesses and staff have told me of their concerns that buses run infrequently after the main evening rush hour and that services do not fit with shift patterns. That leaves staff who work shifts with little choice but to travel by car or risk waiting for an infrequent bus service.

On Friday I visited EE, one of the major businesses that employs staff at Doxford, and heard at first hand what the situation means for staff: those who finish shifts at 8 pm run—literally—out of the door and catch the bus at five past 8. If they miss it, they face a lengthy wait for the next bus. Often staff must come to work far earlier than their shift start time, because unless they catch the hourly bus service they risk the consequences of being late for work. No doubt that affects staff retention as well as business growth and our ability to support the growth of jobs in the region. As we know, the north-east still faces big economic challenges and is the region of the country with the highest unemployment rate. We need to support business growth and job creation, but a public transport system that can support that is essential.

I agree with my hon. Friend the Member for Corby about the challenges for disabled passengers, and particularly those who are blind or partially sighted. I recently took part in a guided walk, which was facilitated by Guide Dogs, to get an understanding of how difficult and disorienting it can be for blind and partially-sighted passengers when they try to access bus services. I travelled on a Go-Ahead bus that was fitted with audiovisual information. I recognise the importance of extending that facility, which is quite unusual in my area. The bus was one of the express bus services that offers it, and although it was far from perfect it is a step in the right direction. Bus operators must do far more to recognise many passengers’ additional needs and make sure that public transport is accessible to everyone.

We have a long way to go on fares and ticketing. A benefit of a quality contract system would be the possibility of introducing a London-style Oyster scheme. Passengers would then have the best fare worked out for them automatically. At the moment there is a huge array of options, with a confusing price structure and different operators offering different fares and tickets that do not work across buses. That discourages people from using buses. Far more must be done to encourage people to use buses, but if that is to happen fares must be affordable and simple. Integrated ticketing is also vital.

Understandably, there is a national focus on our current rail infrastructure, and I agree with that. However, very little attention has been paid to what happens when commuters reach their final rail stop and are confronted with the reality of local bus services or, indeed, to what happens when there is no rail link, only buses, as in my area.

I believe deregulation has failed. Bus companies have a social responsibility to local communities, but, sadly, too many fail to deliver. They vehemently oppose solutions in my area that would give local people a greater say. Their negative campaigning, scaremongering and threats of legal action have gone far beyond rational opposition and are irresponsible. We need action now to help communities and to grow the economy. It is clear to me that that can best be achieved through a quality contract scheme and I hope that later this year Tyne and Wear will be the first area to proceed with one.

[Mr Gordon Marsden (Blackpool South) (Lab)]

It is a great pleasure to serve under your chairmanship, Ms Dorries. I congratulate my hon. Friend the Member for Corby (Andy Sawford) on securing the debate. He described in some detail the circumstances in his region, Northamptonshire, demonstrating the trueness of the phrase “All politics is local”. The information that he drew on came from the excellent freedom of information request made by the shadow Secretary of State for Communities and Local Government, my right hon. Friend the Member for Leeds Central (Hilary Benn), who discovered that Northamptonshire was the hardest hit of all boroughs, with 55% of its funding for local bus services cut since the coalition came to power in 2010.

My hon. Friend the Member for Corby also made the point that the issue truly is a national one. He discussed the challenge faced by the most vulnerable—the elderly and the disabled—as well as issues relating to quality of life, and spoke eloquently of a constituent who saw a new bus stop outside his house when no bus had gone past for years.

I also pay tribute to the other two Members who spoke. The hon. Member for Strangford (Jim Shannon) underlined the fact that bus services are truly a United Kingdom issue and eloquently described the effect on those in rural and sparsely populated areas in his constituency.

My hon. Friend the Member for Houghton and Sunderland South (Bridget Phillipson) championed the idea of the Tyne and Wear combined authority taking forward a quality contract system. She rightly made the point that constituencies that are urban and semi-rural and that have no light rail connections are particularly vulnerable to the problems in the current context. As she said, we want companies to get a reasonable return on their money, but what is actually delivered is often not reasonable. Excessive profits must be reinvested into the community. Her reference to the Competition Commission report reminded us of some of the issues at stake.

[Graham Stringer]

Does my hon. Friend accept that it is an indication of the exploitation of the travelling public that goes on outside the regulated system in London that the profits made by private bus companies in places such as Tyne and Wear, Greater Manchester and Merseyside are between 25% and 50% greater than for the same companies operating in London? That is indicative of a failed system that is exploiting the travelling public in the English regions.

[Mr Marsden]

My hon. Friend serves with great distinction on the Transport Committee. He highlights a key issue for us all to ponder. If things can be done in London, they should certainly be examined elsewhere, particularly in areas such as Greater Manchester—I speak as a native Mancunian—where the tradition of good, strong, integrated public transport is sometimes hobbled by practices he mentioned.

All regions have seen support for local services stretched as never before in recent memory, losing an average of 25% of bus funding since 2010. Yet buses remain the most frequently used mode of public transport. Their use is widespread and important outside of as well as in London and our major cities, where media coverage of transport issues is sometimes focused. They are vital in both urban and rural areas, and are a lifeline for groups such as the elderly and disabled people. They also offer opportunities for all passengers to expand their horizons and engage socially in local areas and further afield.

The previous Labour Government showed an unprecedented commitment to strengthening bus services throughout the country. In 1997, the overall level of Government subsidy for bus services—including public transport, the bus service operators grant and concessionary fares—stood at less than £1 million; by the current decade it had risen to more than £2.3 billion. The present Government did not inherit a situation in which buses were a second-class service with a disintegrating network and fleet of vehicles, but, sadly, their cuts to the local government grant and lack of forethought about their effect on local transport demonstrate that they have reverted to an isolated and siloed vision of what public transport can do, rather than seeing it as the environmentally friendly, efficient and inclusive driver of economic growth that it should be.

Campaigning groups such as the Campaign for Better Transport have done some excellent work, particularly in highlighting the value of supported bus services. Such routes are not believed by operators to be independently viable, but often serve the hardest to reach and most isolated communities. The CBT’s research, published earlier this year in the report “Buses in Crisis”, highlighted that in 2013-14 almost 50% of local authorities cut supported bus services, at a total loss of £17 million. Since 2010, more than £56 million has been cut from supported bus services, with many routes and services being cut completely. No wonder that in his foreword to the report the chief executive of the CBT, Stephen Joseph, highlighted the impact of those cuts on two particular groups:

“young people unable to access their place of education or training”

and

“older people who are left in isolation after their lifeline to the outside world has been cut.”

Supported services are particularly important for the elderly. The difficulty of accessing health services can mean that conditions go untreated and undiagnosed, or that the taxpayer ends up paying more for ambulance trips and unnecessary overnight hospital stays because of a lack of transport options. The difficulty of maintaining social links where public transport is poor reduces quality of life and can anger families, especially those in rural areas who cannot easily see their elderly relatives.

The local economy also suffers as shopping centres and services are made inaccessible. Age UK’s report, “Missed opportunities: the impact on older people of cuts to rural bus services”, brings into stark relief the many facets of isolation that the elderly can experience when services are cut; in some places a taxi to the theatre could cost 10% of their weekly pension. People with disabilities also rely on bus services and are hardest hit when support routes are closed, for many of the same reasons. I will come later to other approaches that can improve the services used by disabled people, but the fundamental point is that the service must be operating in the first place.

As we have heard, young people also suffer when services are cut: jobs and training in hard-to-reach areas can no longer be pursued. Young people are among the biggest users of bus services, as the National Union of Students has pointed out. More than 2 million young people come from low-income households, and 64% of jobseekers either have no access to a vehicle or cannot drive. The role that the bus can play is clear: a joined-up network allows aspirations to thrive and prevents young people from being unable to take up job opportunities. It also boosts their productivity, and it is estimated that £1 of public investment in buses can provide between £3 and £5-worth of wider benefits.

We all know from our experience in our constituencies that bus travel is key for young people. My hon. Friend the Member for Corby referred to his experience, and recently I have had a number of meetings with young people in which they have all said that the issue is not simply not being able to get about socially; bus services are a lifeline to their college, as well as to get to job interviews and eventually to take up work. It really is a key issue. My hon. Friend was right to highlight the inconsistency of requiring young people to stay in education until they are 18 when they do not have the wherewithal to do so.

The provision of transport in rural areas, which has already been touched on, can also become a matter of inequality. Recent research by the Centre for Social Justice showed that people who live in rural areas can spend between 20% and 30% more on transport than those in urban households. Such areas therefore have more to lose than most when support for local bus services is reduced. As a former shadow further education Minister, I know how crucial that can be for young people in rural areas who want to access college courses. Campuses in rural areas often require a five to 10 mile journey, as opposed to a one to two mile journey in urban areas.

We also have a right to expect quality provision from bus operators because public subsidy accounts for 45% of bus operators’ revenues. The comments of my hon. Friend the Member for Houghton and Sunderland South on the situation in Tyne and Wear are pertinent. Virtually all the major bus companies have pointed out that cuts at that level have inhibited their ability to provide services. The example of her county council is not isolated. There has been a 50% subsidy cut in Suffolk, a 40% subsidy cut in Hertfordshire and a 30% subsidy cut in Somerset. They are all Conservative-controlled authorities in which issues of social cohesion for the elderly and economic opportunity for the young have not been sufficient to retain the subsidies. Those authorities’ own Government have made their ability to do so even harder.

I commend colleagues who have stood up for their local services, and I commend my hon. Friends who have spoken today. My hon. Friend the Member for Halifax (Mrs Riordan) has been fighting for bus services in her constituency, and my right hon. Friend the Member for Knowsley (Mr Howarth) has been vocal about services in his area.

What other pressures do local authorities face, and what powers do they have to respond? The LGA has raised concerns that funding has been cut by £261 million and that often it cannot do much about it. Concessionary fares and supported services must work in tandem, rather than competing for an ever-reduced pool of money. People continue to receive the benefits of the bus pass, but we must ensure that its funding reflects the effects of social and independent living. We want actively to explore what more we can do to incentivise and extend bus support for young people so that we make a further impact to bridge the gap to jobs and skills and, incidentally, to make a real impact on economic growth.

Current contract arrangements give little power or incentive for local authorities to have mechanisms to maintain protected services, and the points raised by my hon. Friend the Member for Corby on quality control are highly relevant. We would increase the amount of money devolved to regional bodies, which would be a major driver of new initiatives and transport projects to improve the quality of services and the transport network for people across those regions.

We must also consider what we have to do to make access a reality for people with disabilities. In the House, we have raised the issues of bus driver training and audiovisual systems. They will not go away, particularly when loud voices from consumer and public organisations are saying that it is time that Ministers heard the clarion call to take a lead on access.

Government at all levels must never lose sight of the fact that bus services not simply are the preserve of bus operators but exist for their passengers. Public transport must never be relegated to the status of a second-class service. A well funded and prioritised bus service can be a key driver of economic growth. The Government need to be fully committed to those ideals to make them a reality, rather than sidelining millions of people to what my hon. Friend’s constituent eloquently characterised as curfew living.