Postal Services: Rural Areas

Graham Stringer Excerpts

Wednesday 4th February 2026 Westminster Hall

[Graham Stringer (in the Chair)]

I remind Members that they need to bob at the end of every contribution if they wish to be called to speak. There are 12 people standing; I intend to call the closing speeches at 3.30 pm, so I will impose a time limit of three minutes, which does not leave very much time for interventions.

--- Later in debate ---

[Rebecca Paul (Reigate) (Con)]

It is a pleasure to serve under your chairmanship, Mr Stringer, and to respond on behalf of the Opposition. I sincerely congratulate my hon. Friend the Member for South Shropshire (Stuart Anderson) on securing this debate and on the incredible persistence with which he has fought for his constituents.

As my hon. Friend made clear, a functioning postal service is not a nice-to-have in rural Britain; rather, it is part of the vital infrastructure of daily life. The post is how people receive medical letters, time-sensitive official correspondence and the things they cannot simply pick up on the high street. For small businesses, farms and sole traders, it is how goods, invoices and documents move. We should not underestimate the harms when this important service fails.

I want to cover two linked issues: the resilience of the post office network; and the reliability of deliveries and the way that failures fall hardest on rural areas. As of October 2025, there were about 11,638 post office branches in the UK, and the company is committed to maintaining about 11,500 branches. The Post Office is publicly owned, but the vast majority of branches are run by independent postmasters inside local shops. In my experience, that is why they are so deeply woven into rural life, and why, when a branch closes, the town or village feels it immediately and deeply.

The network is supposed to be underpinned by access criteria, including a requirement that 95% of the rural population should be within three miles of a post office, and that 95% of the population of every postcode district should be within six miles of one. Even remote communities have a minimum level of access. Those are sensible measures of access, and it is therefore deeply concerning that the Department for Business and Trade Green Paper on the future of the Post Office explicitly asks whether to keep the existing requirement, remove the minimum 11,500 branch requirement or replace it with a different framework altogether. Rural Britain has heard that language before: “a different way of meeting obligations” is often a Whitehall euphemism for a quiet downgrade under which the network looks stable on paper but becomes thinner in practice, with reduced hours, reduced services and longer journeys for those without cars.

Although the Government appear to be drifting, the Conservative party is clear about what the Post Office is for. It is more than a business; it is part of the UK’s social and economic fabric, especially in rural areas, and especially as bank branches continue to vanish from our high streets. For many communities, the post office is now the most realistic place to do basic banking, withdraw cash or deposit takings.

There is also a straightforward point about support. The nationwide network, especially in rural areas, will not always be commercially viable based on pure retail footfall alone. That is why public funding has played a role. The Conservative Government provided more than £2.5 billion in funding in the past decade to sustain the nationwide network, including support for branches in uncommercial areas. That turned out to be money well spent, in the light of the ongoing use of the post office network. Post office data shows record levels of cash deposits at branches and significant use by both personal and business customers, alongside the roll-out of banking hubs operated in partnership with Cash Access UK.

When the Minister responds, I hope we will hear some reassurance about the support for the post office network. Can we have a commitment today to retaining a minimum network size of at least 11,500 branches? Will we keep the rural and postcode district access criteria and will sub-postmasters be properly supported so that rural branches do not become financially untenable?

I now turn to deliveries, which is where constituents, including my own, are impacted when the service breaks down. The universal postal service is a promise that has been repeatedly broken. In October 2025, Ofcom fined Royal Mail £21 million for missing its 2024-25 delivery targets, finding that only 77% of first-class mail and 92.5% of second-class mail was delivered on time, far below the long-standing universal service targets. Ofcom has since moved to reform parts of the universal service obligation, including allowing second-class letters to be delivered on alternate weekdays Monday to Friday and adjusting headline targets while introducing new backstop measures designed to prevent extreme delays. There is a legitimate discussion to be had about sustainability and falling letter volumes, but reform must not become cover for a two-tier Britain where rural residents simply wait longer as a matter of course.

The focus must now be on delivery offices, staffing and day-to-day operational reality. In my own Reigate constituency we face ongoing concerns about the standard of postal services in the village of Banstead. Constituents have raised this with me repeatedly since the general election, and with good reason. A key issue appears to be staffing. Royal Mail has admitted to higher than normal levels of sickness and vacancies, and when I visited the delivery office that serves Banstead it was clear that morale there was extremely low. Meanwhile there is an operational inefficiency built in. Banstead is served by a delivery office based in Epsom, meaning staff travel before rounds even begin. I think we can all guess what that leads to. One constituent received 10 items of post on 30 January after receiving none in the preceding 10 days. Others report the same pattern of long gaps followed by sudden floods. If that is the experience of a well-connected part of Surrey, it should shock no one that deeply rural areas are hit even harder.

My hon. Friend the Member for South Shropshire highlighted severe delays in his constituency. The frustration felt by his constituents is wholly understandable. So what should happen next? First, the Minister should make it clear that regulatory fines are not the end of the story. Ofcom’s enforcement action was accompanied by requirements for Royal Mail to take corrective steps. The Government should press for transparent reporting at delivery office level with a particular focus on rural performance so that communities can see whether their service is improving and where the problems sit.

Secondly, Ministers must ensure that any future changes to the universal service protect rural users. If second class is delivered less often, that should not translate into worse outcomes for rural areas. Backstop measures are welcome, but they must be enforced and felt in places that have been left behind. People do not care about clever statistics if their letters still arrive late, in clumps, or not at all. Thirdly, the Government should recognise the interdependence of the system. The post office is not a shop counter; it is part of the national postal infrastructure, so any reform must be judged by a simple test: does it improve the lived experience of rural users?

I will end by returning to my hon. Friend the Member for South Shropshire, who has done what good MPs should do: listened locally, engaged with the operators and brought the issue to Parliament for debate. To be clear, neither he nor rural Britain are asking for special treatment. They are asking for fairness and competence. A letter posted in this country should arrive when the sender is told it will arrive. A rural post office branch should not be quietly allowed to wither. I look forward to the Minister’s response and hope we will hear some meaningful commitments on the issues today.

[Graham Stringer (in the Chair)]

Minister, I would be grateful if you could leave a couple of minutes at the end for a wind-up speech from the mover of the debate.