Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, if he will make an assessment of the potential merits of operating a free telephone helpline for those contacting the Civil Service Pensions Scheme.

Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)

The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme (CSPS) to Capita in November 2023 under the previous government.

The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.

As of the 2 March 2026 recovery update, performance at the contact centre has improved significantly following the deployment of additional helpline advisers. During the final week of February, more than 90% of calls were answered within 30 seconds. The overall call answer rate has now reached 99%.

The Cabinet Office utilises 0300 numbers for the CSPS in line with government-wide standards for public bodies. This model ensures that calls are treated as standard geographic numbers, making them free to the vast majority of the public who use inclusive minute plans. Transitioning to a free-to-caller 0800 number would incur significant additional administrative costs for the taxpayer; the department is instead focused on maintaining swift answer rates to ensure costs for all callers remain minimal.

The latest position of the Civil Service Pension Recovery Plan Update (2 March 2026) is available at this weblink: https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates/civil-service-pension-recovery-plan-update-2-march-2026

Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, what the average waiting time is for members of the public to have their telephone call answered when contacting the Civil Service Pension Scheme.

Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)

The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme (CSPS) to Capita in November 2023 under the previous government.

The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.

As of the 2 March 2026 recovery update, performance at the contact centre has improved significantly following the deployment of additional helpline advisers. During the final week of February, more than 90% of calls were answered within 30 seconds. The overall call answer rate has now reached 99%.

The Cabinet Office utilises 0300 numbers for the CSPS in line with government-wide standards for public bodies. This model ensures that calls are treated as standard geographic numbers, making them free to the vast majority of the public who use inclusive minute plans. Transitioning to a free-to-caller 0800 number would incur significant additional administrative costs for the taxpayer; the department is instead focused on maintaining swift answer rates to ensure costs for all callers remain minimal.

The latest position of the Civil Service Pension Recovery Plan Update (2 March 2026) is available at this weblink: https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates/civil-service-pension-recovery-plan-update-2-march-2026

Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, what the estimated cost per minute is for members of the public to contact the Civil Service Pension Scheme telephone helpline.

Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)

The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme (CSPS) to Capita in November 2023 under the previous government.

The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.

As of the 2 March 2026 recovery update, performance at the contact centre has improved significantly following the deployment of additional helpline advisers. During the final week of February, more than 90% of calls were answered within 30 seconds. The overall call answer rate has now reached 99%.

The Cabinet Office utilises 0300 numbers for the CSPS in line with government-wide standards for public bodies. This model ensures that calls are treated as standard geographic numbers, making them free to the vast majority of the public who use inclusive minute plans. Transitioning to a free-to-caller 0800 number would incur significant additional administrative costs for the taxpayer; the department is instead focused on maintaining swift answer rates to ensure costs for all callers remain minimal.

The latest position of the Civil Service Pension Recovery Plan Update (2 March 2026) is available at this weblink: https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates/civil-service-pension-recovery-plan-update-2-march-2026

Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, if he will make an assessment of the potential merits of launching an independent review of the adequacy of the work of (a) MyCSP and (b) Capita Pensions Solutions in administering the Civil Service Pension Scheme.

Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)

The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme (CSPS) to Capita in November 2023 under the previous government.

The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.

Current efforts are, rightly, focused on supporting service recovery, as the service moves into normal service levels, which we expect to occur by the end of June 2025. Once that is achieved, a review will be undertaken to look at what lessons can be learned for the future.

Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, whether he will make an assessment of the potential merits of legislation to prevent individuals who are unsuccessful in general elections from being appointed as peers.

Answered by Nick Thomas-Symonds - Paymaster General and Minister for the Cabinet Office

It is for party leaders to consider who is best placed to represent their party in the House of Lords when nominating individuals to the upper House.

The Government has introduced a requirement that all nominating parties need to provide a citation when nominating individuals for appointment to the House of Lords.

This is a straightforward but important change that provides greater clarity about why individuals are being nominated for appointment to the House of Lords.

Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, if his Department will review the suitability of UK Government contracts with Palantir.

Answered by Chris Ward - Parliamentary Secretary (Cabinet Office)

All contracts for any firm go through rigorous departmental processes and their decision makers. Contracts procured by Government departments are done so in line with procurement law. This was the case with all contracts to Palantir.

We utilise a range of suppliers based on operational requirements, value for money, and compliance with our security and legal obligations, with all suppliers subject to rigorous due diligence. There are robust processes in place to ensure government contracts are awarded fairly and transparently.

Liz Jamieson and Spynie Care Home

MacMoray Festival

Burghead Indoor Bowling Club

Restructuring at the Foreign, Commonwealth and Development Office