UK Border Agency

Debate between Gerald Kaufman and Richard Fuller

Wednesday 4th July 2012 Commons Chamber

[Sir Gerald Kaufman]

I accept that completely, but if my right hon. Friend will forgive me for apparently being patronising, he should not hope for too much from that process—in so far as it is a process.

It is not simply that the policy is a hard, harsh policy; individual cases are dealt with with a level of incompetence that would not be tolerated in pretty well any other area of activity. For example, last week the Minister for Immigration sent me a telephone number for a constituent to use when his DNA test had been completed—and it was completed successfully, I might say. The telephone number was wrong. That came from the Minister’s office, and with his signature. The Minister sometimes wonders why I insist on having my cases dealt with by a Minister. The answer is that the UK Border Agency is an agency, and a Minister’s signature on a letter is what a Member of Parliament has the right to have. We have only two rights: freedom of speech, within procedure, in this House; and access to Ministers. If we do not have those, we might as well not be here.

Let me give the House just a few examples of the botching that has gone on in cases I have dealt with. On 17 May, the Minister for Immigration wrote to me about a particular person, saying that a decision will be made on his application within the next four weeks. He came to me on Saturday, six weeks after that promise was made—no decision. Another constituent was told in a letter from the Minister that her application would be concluded within three months, yet it was not. What on earth is the point of him giving these specific commitments if they are to be broken?

Here is another one. The Minister wrote to me on 12 December 2011, saying that the case in question would be decided by the end of that month. By my calculation, we are into July 2012: no decision on that, after a promise by the Minister.

[Richard Fuller]

I am very grateful to the right hon. Gentleman for recounting stories that I think a number of us hear in our constituency surgeries. I am a new Member, having joined the House in 2010, but does he, like me, scratch his head at the number of constituents who have come to this country and have been waiting for many years for their cases to be resolved? What would he say, on reflection, about the attitude of the last Government in dealing with such cases as expeditiously as he is requesting this Government to do?

[Sir Gerald Kaufman]

I would be the first to say that it was not good enough. I remember when Charles Clarke was appointed Home Secretary. I ran into him in the Members’ Lobby, from which my office is 40 seconds away. I said, “I want you to come up to my office.” He did, and I showed him my special immigration file. I said, “I cannot lift it out of the filing cabinet. I expect, under your Home Secretaryship, to be able to lift the file.” It was not as good as it should have been. There were Ministers in that Government, including Charles Clarke and my right hon. Friend the Member for Kingston upon Hull West and Hessle (Alan Johnson), who were personally accessible if there was a problem I wanted to discuss with them.

However, I have to tell the hon. Member for Bedford (Richard Fuller) that when I was gathering these cases to present to the House this afternoon, I had to use two files because my filing cabinet is now so full that I have to divide the cases into two, so that my secretary can lift one file or the other. I am not saying that it was paradise under the Labour Government by any means; what I am saying—I do not want to patronise the hon. Gentleman, but I do have the experience—is that things are far worse now.

Let me give one more example of a constituent whom the Home Secretary wrote to me about.