Gerald Kaufman
Main Page: Gerald Kaufman (Labour - Manchester, Gorton)Department Debates - View all Gerald Kaufman's debates with the Home Office
(10 years, 6 months ago)
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Mrs May
I thank my hon. Friend for his comments and I recognise the points he made about the attempts from the Opposition. Outside the political arena that is the House of Commons, we should never forget that this is about people who are applying for their passports, planning holidays and so forth. That is why the Passport Office has been taking the action it has taken, and why it is continuing to increase the number of staff to ensure that it can meet the current demand which, as I said, is the highest for 12 years.
Sir Gerald Kaufman (Manchester, Gorton) (Lab)
Is the Home Secretary aware that in the past hour I have received an e-mail from a constituent who tells me that her husband—[Interruption.] Here it is. My constituent tells me that her husband received British citizenship in March and immediately applied for a British passport; that the Home Office totally bungled the entire procedure, but after repeated calls and approaches from her, promised the passport at the beginning of last week; that the passport has not been received; that they had booked a visit abroad to her family and have paid the airfares; and that because of the fact that her husband has not got the British passport and the Passport Office will not return to him his original passport, which is still valid, they will have to cancel the flights and lose a great deal of money. They are in a total mess because of the Home Secretary’s failure to administer and her arrogant refusal to deal with individual cases. What is she going to do to put this right?
Mrs May
No, I was not aware of the e-mail that the right hon. Gentleman received from his constituent, but I am aware of it now. I am sure that the right hon. Gentleman will be taking that matter up with Ministers and the Passport Office. I have been clear that I recognise that there are people who are having difficulties getting access to passport renewals or new passport applications. The current level of applications is higher than we have seen for 12 years. Action is being taken and will continue to be taken by the Passport Office to try to ensure that it can deliver on the normal rates that people expect. I am sure that as an experienced Member of the House the right hon. Gentleman will be using every opportunity that he has—