Retail Workers: Protection

George Howarth Excerpts

Tuesday 11th February 2020 Westminster Hall

[Gareth Thomas]

It is interesting that the hon. Member says that. I welcome his comments and the conversations he has had. The lack of prosecutions suggests that the issue is still not being taken seriously enough by the Crown Prosecution Service or by the understaffed police forces in our country. I hope that the Minister will be able to demonstrate that that will change.

[Sir George Howarth (Knowsley) (Lab)]

Does my hon. Friend agree that the problem with the £200 threshold is that it puts a monetary value on something when, as my hon. Friend the Member for Weaver Vale (Mike Amesbury) demonstrated, the personal consequences of such offences are much greater than the monetary value?

[Gareth Thomas]

My right hon. Friend is absolutely right. The fact that post-traumatic stress disorder is being suffered by a number of shop workers who have been on the receiving end of intimidation or actual violence is a powerful demonstration of his point.

Dr Emmeline Taylor recommended a publicity campaign to promote zero-tolerance of violence towards shop workers. That seems eminently sensible and it would be comparatively easy for the Government to encourage that and make it happen. It would be good to hear whether the Minister will support such change. Dr Taylor recommends changing expectations, such that evidence of age should be provided more often to purchase age-restricted items such as alcohol, knives, aerosol paint and tobacco. Again, that seems eminently sensible.

Dr Taylor also recommends measuring hate-motivated offences in shops. Hate-motivated crime was one of the drivers that she identified as being behind the increase in violence against shop workers. Another recommendation was for drug testing on arrest for shop theft and violence against shop workers. She identified the rise in drug use—particularly of heroin, among other substances—as a significant problem, set against the sharp decline in the availability of services to help people deal with addiction. It would be interesting to hear from the Minister whether the rise in police numbers will be matched by a rise in access to drug and alcohol treatment services, and whether he specifically supports drug testing on arrest for shop theft and violence.

The last recommendation was about streamlining the reporting of incidents to the police and an effort to improve the accuracy of data, so that we can properly understand and, over time, tackle the sheer scale of violence against shop workers, which, as we can all clearly report anecdotally, is on the rise. Without accurate data, that will be more difficult to handle. I look forward to the Minister’s response, and again congratulate my hon. Friend the Member for Weaver Vale and others on keeping the campaign very much alive in the House.

--- Later in debate ---

[The Minister for Crime, Policing and the Fire Service (Kit Malthouse)]

It is a great pleasure to serve under your chairmanship, Sir Gary. I make no complaint that this subject has been brought up twice in three months. It is obviously extremely important and affects all our constituents in many ways.

Frankly, I have experienced this issue myself. When I was a young man, as a relatively penniless student, I worked behind a bar in a pub for about six months. I well remember the tension when denying another drink to those who had perhaps drunk a little too much. I am a big fellow, and if I felt threatened, there is no question but that people who do not quite have my physical stature might have felt deeply anxious and threatened. Fortunately, I never faced violence, but I am aware that lots do. As an MP representing a constituency with a small town in it, I am aware of the violence prevalent on the high street, and particularly in retail premises.

In the debate back in November, on the last day of the last Parliament, I took Members through the initial findings of the call for evidence. To be honest, although my speech was going to rehearse that again, it sounds as if people are a little more interested in a sense of action and movement, so with the forbearance of Members I will skip to that part. Having sat as a Back Bencher through a lot of ministerial speeches, I have found that there is quite a lot of flannel in a lot of them, and this is an area in which we need to see action more swiftly.

First, we will publish the response to the call for evidence next month; it will come shortly, in the next few weeks. I hope that that will be the start of action, not the end. I refer everybody to the speech I gave back in November, which indicated some alarming developments in violence towards retail workers and, sadly, the sense that that community of workers is starting to feel that it is just an acceptable part of their existence, which, from our point of view, is completely unacceptable. There is much more that we can do.

Secondly, as I am sure Members know, we co-chair the national retail crime steering group with the British Retail Consortium, through which we can do a number of things. One key theme coming through from the call for evidence is about really understanding the data and what is going on and disseminating that to the organisations that need to be doing something about it, both private and public. I will set up an intelligence-sharing group, made up of some members of the steering group, to work through what the data tells us and some of the practical solutions that we need, and then to report back to the wider group, which can help to implement this on a national scale.

Another thing that came through was about messaging effectively—to customers and staff—about the unacceptability of violence in a retail environment. As mentioned by the hon. Member for Harrow West (Gareth Thomas), we should take a zero-tolerance approach towards this sort of violence, so a second group will try to develop some of that effective messaging, which we then hope to promote among retailers, learning from some of the good practice we have seen in sectors elsewhere and trying to bring the worst up to the standard of the best.

Thirdly, there is a big job for policing in terms of violence generally across our streets, but in retail in particular. As a couple of Members mentioned, we are recruiting 20,000 extra police officers by the end of the next 36 months. We will have to replace all the ones who retired as well, so the overall target will be to recruit between 40,000 and 50,000 over the next three years. It is a huge task, but it has nevertheless started well, and the first batch of recruits are already out and in training, on top of some of the recruits put in place last year off the budget settlement that policing got then.

Critically, we said that those first 6,000 police officers, whom we are relatively confident we will get in the first 12 months, have been designated to be territorial police officers, so they will be out in our communities and on the streets, able to respond to incidents that take place in a retail environment. That is an investment of something like £750 million, and it is the first instalment of a three-year programme that we hope and believe will significantly increase the police presence in our high streets and shops. We have also given the Crown Prosecution Service an extra £85 million to enhance its ability to prosecute.

I am conscious that my hon. Friend the Member for Cleethorpes (Martin Vickers) raised the issue of making sure that our police and crime commissioners and chief constables are aware of the issues around the £200 limit. I will write to them all to point out that the £200 limit is optional. It is no brake on their ability to prosecute or arrest somebody, which is effectively for their judgment. I will also include in that letter a requirement for chief constables and police and crime commissioners to examine their data too, to understand what is happening and to respond to concerns in their own communities about this kind of crime in the priorities that they set in their police and crime plans. Hon. Members will be aware that police and crime commissioner elections are coming up in May. This is such an important issue that I think all candidates should be apprised of it. We should put it on their agenda, so I will write to them as well.

That is the start of what I hope will be a huge collective effort to combat violence in retail and generally across the country.

[Sir George Howarth]

The Minister will have noticed that several colleagues raised sentencing and available sentences. Is he able to say anything about that?