Banks and Communities

Gavin Newlands Excerpts

Thursday 11th January 2018 Westminster Hall

[Gavin Newlands (Paisley and Renfrewshire North) (SNP)]

It is a pleasure to serve under your chairmanship, Mr Gapes. I congratulate the hon. Member for East Lothian (Martin Whitfield) on securing the debate—I applied for a similar debate, and I agree with the sentiment he expressed: namely, that local bank branches are critical to the communities they serve.

RBS has clearly angered many following its indefensible decision to close more than a third of its bank branches across Scotland. It has a cheek to claim in a recent ad that it is the royal bank for the whole of Scotland. It has taken the ridiculous decision to close its busy branch in Renfrew town centre, leaving its only branch in my constituency in Paisley—a branch that has access problems. The bank freely admits that that branch has poor parking facilities, and it is more than 400 metres from the nearest bus stop. Given its position on a busy one-way system, that will not change, which makes life difficult for those with mobility problems to access it. Since I was elected two and a half years ago, this is the fourth bank branch closure campaign that I have been involved in.

The people of Renfrew’s reaction to the decision is testament to the strength of feeling on the matter and their support for the local branch. Mrs Cuthbertson posted on my Facebook page to say:

“I am a pensioner, as is my husband, who is also disabled. Both of us will find it extremely difficult to get to the next closest RBS branch in Paisley as there is no direct bus link to it.”

Mr Butterfield emailed me to explain that he is “shocked” and “distraught” about the decision. He is registered blind and his brother has special needs. He needs help from the fantastic RBS branch staff, who help him pay his bills. They have no idea what they will do once the branch in Renfrew closes its doors. That highlights once again how RBS has ignored the needs of its loyal customers who have a disability.

I should say, I am a customer of the Renfrew branch, which is a busy branch. There is not a time when I go in when I do not have to wait in a queue—so much so that, last week, I abandoned what would have been a fairly time-consuming request for the teller because the queue was nearly out the door.

A few weeks ago, I met RBS executives in Renfrew, alongside representatives from Renfrew community council and Renfrew development trust, and Councillor Shaw, a local ward councillor. To say that the meeting was disappointing and ultimately unproductive would be an understatement. Despite promising to do so prior to the meeting, they could not—or rather, they would not—provide any relevant information or specific transaction numbers to back up their decision. They stated only that 11 factors were taken into account when making the decision, but they refused to tell us what those factors were. They could give no explanation as to why the branch had been refurbished months earlier.

I have a lot of respect for the Minister, but he has recent history in letting me down—[Interruption.]. Not this time, I hope, but Paisley should have been city of culture. I hope at the very least he will look to speak to RBS to ensure that local MPs are given the facts that back up the closure decisions.

The UK Government have legislative and regulatory responsibility for banking and, as a major stakeholder in RBS, they could and should stop the closures. All that is required is political will. Their unwillingness to act speaks volumes. We on the Opposition Benches will not sit idly by and allow RBS to abandon its responsibilities to local communities by closing these vital branches.