Closure of High Street Services: Rural Areas

Debate between Gareth Thomas and Jim Shannon

Wednesday 5th February 2025 Westminster Hall

[The Parliamentary Under-Secretary of State for Business and Trade (Gareth Thomas)]

It is a pleasure to serve under your chairmanship, Ms Furniss. In the usual way, let me, too, congratulate the hon. Member for Caithness, Sutherland and Easter Ross (Jamie Stone) on securing this important debate.

We have heard a series of powerful speeches from Members from Northern Ireland and from the Liberal Democrat Benches, and some particularly strong speeches from my hon. Friends the Members for Na h-Eileanan an Iar (Torcuil Crichton), for Rushcliffe (James Naish), for South West Norfolk (Terry Jermy), for Bury St Edmunds and Stowmarket (Peter Prinsley), for Monmouthshire (Catherine Fookes) and for Scarborough and Whitby (Alison Hume). I note in passing that not one Conservative Back-Bench MP or Reform MP is present to champion rural areas. I gently say to the shadow Minister that if the previous Government had done a slightly better job, this debate would perhaps not be necessary.

I will address as many of the points that have been raised as I can, but let me first say this. It goes without saying that our high streets play a vital role in providing a place for communities to come together, work, socialise, shop and access essential services. I very much share the passion of Members across the Chamber for ensuring that all communities in rural areas have access to those services, wherever they are in the UK. Rural areas offer significant potential for economic growth. More than half a million businesses are registered in rural areas, and the rural economy contributes more than £315 billion a year in England alone. The Government are committed to improving the quality of life for people living and working in rural areas, in part so that we can realise the full potential of rural businesses.

If a high street or town centre is to flourish, residents, businesses and councils must work together to develop their own unique offer for the high street that resonates with the local community. That is why this Government are focused on our five-point plan to breathe life back into Britain’s high streets: addressing antisocial behaviour and retail crime, reforming the business rates system, rolling out banking hubs, stamping out late payments, and empowering communities to make the most of the vacant properties with which rural communities, and indeed urban ones, are all too familiar. We have already made progress on that plan.

My Department is working with others across Government to ensure that we do all we can to create thriving high streets now and long into the future. Our small business strategy, which we will publish later this year, will set out further plans to support small businesses on the high street and beyond. We want to support efforts to ensure that all our high streets are places for our businesses, local people and visitors, creating jobs and economic growth wherever they are in the UK. When thinking about solutions to the future of the high street in rural areas and more generally, we need to recognise that no two high streets are the same, and that the way we live and work is evolving quickly.

A series of hon. Members raised the issue of high street banks and branch closures. The UK branch network is now below 5,000—half what it was in 2015—and although the banks point to the increasing use of digital channels for day-to-day banking, access to cash and in-person banking services are still essential for many, not least the elderly and the vulnerable, who often need face-to-face engagement to get their banking sorted.

[Jim Shannon]

I commend the Minister for his response. My constituency has lost the most banks—I think we have lost 12 over the years. It is obscene and immoral that the banks are making exorbitant profits, in the hundreds of millions, at the same time as they close branches and deny pensioners and vulnerable people the right to bank access. Has the Minister spoken to the banks about their immorality in relation to their profits, and their dedication and responsibility to vulnerable people?

[Gareth Thomas]

We certainly want the banking industry to do more to work with us as a Government to ensure that there is much better access to financial services, in particular for small businesses. Too often, one of the big pressures facing small businesses is accessing the finance they need to expand and thrive. We know that good access to finance for small businesses is not universal; that is a challenge not only in rural areas, but more generally. We will continue to press the financial services industry generally, and banks specifically, in that space.

The Government have said that accessing physical banking services is important, which is why we are working closely with banks to roll out 350 banking hubs to provide people with critical cash and banking services on their doorstep. The hubs offer basic counter services, provided by post office staff, that allow people and businesses to withdraw and deposit cash, deposit cheques, pay bills and make balance inquiries. Many hubs also have dedicated rooms where customers can see community bankers from their own banks to discuss things such as staying safe from fraud, adding a lasting power of attorney, making payments or registering for online banking.

Oral Answers to Questions

Debate between Gareth Thomas and Jim Shannon

Thursday 30th January 2025 Commons Chamber

[Jim Shannon (Strangford) (DUP)]

I thank the Minister for his positive response to that question. In Strangford, small businesses are the backbone of the community, and many people in those businesses work from home. The business growth policy may be specific to England, but what discussions has the Minister had with the Department for Business and Trade in Northern Ireland to ensure that we benefit?

[Gareth Thomas]

The hon. Gentleman has always been a great champion of small businesses in his constituency and in Northern Ireland more generally. We want the business growth service to complement the support that the Northern Ireland Executive and the Welsh and Scottish Governments already give their businesses, to improve the quality of advice and support available to all businesses in all parts of the UK.

Future of the Post Office

Debate between Gareth Thomas and Jim Shannon

Wednesday 13th November 2024 Commons Chamber

[Gareth Thomas]

As I have said, we are clear about our continuing commitment to ensuring that every community, no matter where in the UK, has access to post office services. That commitment has not changed. Indeed, we want to improve the quality of the offer from the Post Office—hence my comments about banking services. However, if it would be helpful, I would be very happy to meet my hon. Friend to discuss his concerns about his community.

[Jim Shannon (Strangford) (DUP)]

I very much welcome the Minister’s commitment to the Post Office compensation—he laid out clearly the way forward, and we were all pleased to hear it. However, I must register my concern that post office branches in Newtownards in my constituency, and in Bangor in the neighbouring constituency of North Down, are poised to close, leaving more than 100,000 people in Northern Ireland with no main post office. That will do nothing but reduce services for the most vulnerable in Northern Ireland and must be strenuously opposed. What steps will be taken between now and the final decision to ensure that the Government do not leave tens of thousands of people without a full service? The Post Office acknowledges the limitations of post office hubs in garages and shops. They cannot cope, so big post offices must remain open.

[Gareth Thomas]

I welcome the hon. Gentleman’s comments, as ever, and I recognise the concerns of his constituents. As I said, we remain absolutely committed to ensuring that every community has good access to post office services going forward, and no decision has been made about directly managed branch closures. If we are to achieve the objective of putting the Post Office on a genuinely sustainable footing and increasing sub-postmaster pay, we must consider all Post Office costs and how we can genuinely deliver, to all communities, a better future for the Post Office. We are doing that, but I am conscious of the strong point that he has made about his constituents.

Oral Answers to Questions

Debate between Gareth Thomas and Jim Shannon

Thursday 31st October 2024 Commons Chamber

[Gareth Thomas]

I gently suggest to the hon. Lady that those making up the anti-growth coalition are sat on her side of the House, and I gently point out to her that the highest number of businesses to go bust for 30 years was under the Conservative party last year. I would also happily ask her to use her influence with the Conservative-led council in my constituency, which is bringing in parking charges that will certainly damage the night-time economy.

[Jim Shannon (Strangford) (DUP)]

I welcome some things that the Minister has referred to regarding high street businesses, and I thank him for that, but there are many other matters. For example, in Newtownards family businesses make up a great many of the attractive high street businesses, such as Wardens, Knotts Bakery and the family butcher, and they are important, as they are in Ballynahinch. Has the Minister had the opportunity to talk to the chamber of trade in Newtownards, which is working well? Other chambers of trade in my constituency can also contribute, so has there been an opportunity to speak to them to get their ideas about the way forward?

[Gareth Thomas]

The hon. Gentleman is an assiduous champion for his constituency in this House. If he wants to bring his chamber of commerce to meet me to discuss issues in his constituency in more detail, I will happily make time to meet him and them.

--- Later in debate ---

[Jim Shannon (Strangford) (DUP)]

What discussions have there been with Invest NI in relation to supporting small Northern Ireland businesses in the digital evolution, to help them adapt and make improvements with digital technology to ensure the smooth running of their businesses?

[Gareth Thomas]

We have held discussions with a range of organisations on exactly that issue. I promised the hon. Gentleman earlier that I would meet him. If he wants to add that to the list of subjects that we talk about, I am happy for him to do so.