Retirement Property Management Companies: Regulation

Debate between Florence Eshalomi and Tom Gordon

Tuesday 8th September 2026 Commons Chamber

[Florence Eshalomi]

I hope the Select Committee is going very well. The hon. Gentleman will know that this is an issue that we championed on the Committee to the point that, if he recalls, in many senses I harassed the former Prime Minister and the Minister for Housing, saying “When will we see the Bill? The Bill has to come before the House. It is an issue that comes into many parliamentarians’ inboxes, it is a cross-party issue and we want to see the Government act on that and make good on that commitment.”

I want to highlight that there are many good managing agents out there. This is not about saying that the issue of managing agents is all bad. There are good ones who are responsible, who respond on time and who are responsible for providing safe and secure homes for their residents. However, we know that far too often, the poor and unscrupulous managing agents let the sector down.

Managing agents play an important role in the maintenance of a wide range of multi-occupancy buildings and freehold estates. Their importance will only increase as we transition towards a commonhold future, so it is essential that we take action to drive up the standards within the sector. As the hon. Member for North Dorset and other hon. Members will know, the previous Government committed to regulating managing agents in 2018 and asked a working group chaired by Lord Best to advise them on how to do that. Yet, they failed to respond to the group’s final report, which was published in July 2019. We have moved on from that. It is about how we now take those recommendations and bring an outcome for so many people, and the Government are ready to take forward a number of those recommendations.

The retirement sector has some specific arrangements in place. Many retirement housing managing agents already operate under the Association of Retirement Housing Managers’ code of practice, which sets the standards on transparency and complaints handling, but as we have heard this evening that does not seem to be working and it is about how we ensure that we are enforcing some of those key areas. Elsewhere in the sector, similar consumer protection standards are promoted through the Associated Retirement Community Operators’ consumer code for its members. I stress again: we recognise the concerns that remain in parts of the sector and are considering how we can protect consumers and residents to strengthen that and have a consistent approach.

In the recent consultation on strengthening leaseholder protections over charges and services, we consulted on powers to appoint a manager or to replace a managing agent, as well as on mandatory professional qualifications for managing agents in England. The Government will consult on the introduction of qualifications for estate and letting agents next year. We have also made it clear that we plan to introduce a code of practice this year setting out the minimum standards expected of all residential property agents. This includes estate, letting and managing agents. The Government are considering Lord Best’s report in full, and we will set out our overarching position on the regulation of estate, letting and managing agents in due course, but this has to come at a timely pace.

[Tom Gordon]

I mentioned earlier in response to the hon. Member for North Dorset (Simon Hoare) that this was in some sense analogous to the issues that park home residents face. While there is a fit and proper person test in that instance, it is often lacking and not the tightening regulation that people had hoped for. What measures will the Minister bring forward, having learned from those experiences, to ensure that we get proper regulation that has teeth and that will work?

[Florence Eshalomi]

I thank the hon. Member for Didcot and Wantage—

--- Later in debate ---

[Tom Gordon]

Harrogate and Knaresborough.

[Florence Eshalomi]

Nearly right! My apologies. That is an issue that I will definitely be forwarding. I have taken a note of it and I will forward it to the Housing Minister so that the hon. Gentleman can get a proper response.

Oral Answers to Questions

Debate between Florence Eshalomi and Tom Gordon

Monday 7th September 2026 Commons Chamber

[Florence Eshalomi]

I thank the right hon. Gentleman for his work; it is good to see that he continues to be an active constituency MP. One of the best parts about this role for us all is going to visit our primary and secondary schools and meeting young people—we never know what questions we are going to get. I praise the campaigning efforts of the young people from Brompton Community primary school, and encourage all young people in other schools to carry out similar community engagements.

[Tom Gordon (Harrogate and Knaresborough) (LD)]

I would like to put on the record some fantastic youth organisations, such as Harrogate Youth Council in my constituency, that do their bit to engage young people in democracy. My office manager will attest that I also do my bit by having an endless stream of work experience students through the office door—much to her frustration given the number of people who are interested.

One of those students, Benjy, told me recently that he is really excited that in future young people will be able to vote, but he said that there was an unequal opportunity in education when it comes to accessing social media for young people. One way that young people will get information about voting will be through social media. What steps is the Minister taking with other Departments to ensure that young people can find information online?

[Florence Eshalomi]

I thank the hon. Gentleman for that important point. It is important that we understand that young people receive information about voting through many different means, including through social media, and I know that colleagues in the Department for Digital, Culture, Media and Sport are looking at challenges around misinformation and fake news circulating online. It is important that we look at the places where young people spend the majority of their time—schools and educational settings—and ensure that our teachers, trainers and carers are equipped to engage with our young people in the right way. The democratic engagement fund will be key to helping with that and the Electoral Commission is also looking at the issue of online engagement.

Terminally Ill Adults (End of Life) Bill

Debate between Florence Eshalomi and Tom Gordon

Friday 16th May 2025 Commons Chamber

[Tom Gordon]

I am bringing my remarks to a close.

If we believe in dignity, let us ensure it is a dignity that includes everyone; if we believe in autonomy, let us not deny it to those who may lose their voice tomorrow; and if we believe in compassion, let it be a compassion that recognises the lived reality of all terminal illnesses and does not consign those with MND to the status quo.

[Florence Eshalomi]

Mindful of time and of the need to allow other colleagues to speak, I have been carefully to ensure that my speech is short. I will therefore not be taking any interventions.

I voted against the Bill on Second Reading, on the grounds that there were inadequate safeguards against the coercion of minority communities. That was based on my belief that, if we are to legislate for something as serious as the end of someone’s life, then the bar that the legislation must reach in order for it to be deemed safe needs to be much higher than it is in other areas. In the time since, I have followed closely the scrutiny that the Bill has received at Committee and on Report. I had hoped that my concerns would be addressed, but I am sad to say that I am even more worried now than I was then.

Before getting to the new clauses and amendments that would provide important safeguards, I want to state again that I do not think the Bill is the appropriate mechanism for a national decision of this magnitude to be made, and ultimately, any decision on it should be led by the Government and the clear will of this House, not on promises made to people without an elected mandate.

I pay tribute to the work of tireless campaigners on a number of important issues in relation to the scrutiny of this Bill since Second Reading. That work resulted in many amendments and new clauses being tabled by Members from across the House to attempt to strengthen the protections for at-risk groups. As I alluded to, I sadly do not have enough time to speak to all of those that I support, but I am grateful for the efforts of the many who have led and spoken in this debate.

I will speak to amendment 16, which stands in my name. It would make it explicit in clause 28 that there would be no obligation on any care home or hospice that is regulated by the Care Quality Commission or the Care Inspectorate Wales to provide assisted dying on its premises. I understand that my hon. Friend the Member for Spen Valley (Kim Leadbeater) has tabled new clause 10 to replace clause 28 and thereby ensure that there is no obligation on anyone to provide assistance. While I welcome the expansion of protection that that provides to practitioners who do not wish to provide assistance, I do not believe that it is comprehensive.

Dr Jamilla Hussain, a palliative care consultant working predominantly with ethnic minority communities in Bradford, gave oral evidence to the Bill Committee. She said:

“I have gone into those communities and I have spoken to them about this Bill. What they say overwhelmingly to me is, ‘We’re scared. We’re really fearful that this is going to result in a disproportionate impact on our community. We have seen that through covid and we’re so scared.”––[Official Report, Terminally Ill Adults (End of Life) Public Bill Committee, 29 January 2025; c. 187, Q245.]

Heartbreakingly, she also said:

“Almost every week, one of the first things I have to reassure patients about is that I cannot legally do anything to shorten their life. This is front and centre of the fear for those patients and we see it all the time.”––[Official Report, Terminally Ill Adults (End of Life) Public Bill Committee, 29 January 2025; c. 190, Q247.]

This is not an academic or theoretical risk. Are we really prepared to sideline those unheard voices and risk embedding further inequalities in healthcare as we legislate?

We are all elected to this place to elevate the voices of those who feel that they are furthest away from power. If we are to achieve that, we must make decisions that honour their experiences, and legislate to protect them, but if hospices are unable to opt out of a collective policy of providing assisted dying, the people who already feel ignored by healthcare systems are more likely to fear accessing the care that they need at the end of their life. That would create further unnecessary suffering, and I know that we are all united in wanting to avoid that.

I do not doubt the good intentions of any Members choosing to support this Bill, and I thank the many constituents, on both sides of the debate, who have contacted me. However, we politicians have to be clear that Members with valid concerns about this Bill are raising them not because of some ideology or religious belief, but because we recognise that if this Bill passes, it may impact everyone, not just those who wish to die. It is not wrong or scaremongering to consider wider family life, relationships in which there are feelings of burden or coercion, and vulnerable women and people from the BME community at the end of their life. It is not wrong or scaremongering for us politicians, as we continue to receive correspondence from our constituents about the broken state of our NHS and social care, to think carefully about a Bill that may alter the relationship between doctors and their patients.

It is frankly insulting to disabled people and hard-working professionals up and down the country to have their many valid concerns about this Bill dismissed as religious beliefs. Sadly, I have come to the conclusion that instead of giving a universal right to dignity in death, this Bill would reinforce the health inequalities that deprive so many from our vulnerable communities of dignity in life. I urge Members to keep that at the forefront of their mind as we vote today, and to reject this Bill.