Jobseekers (Back to Work Schemes) Bill

Fiona Mactaggart Excerpts

Tuesday 19th March 2013 Commons Chamber

[Andrew Miller]

If we developed this too far, Mr Hood, I would be outwith the scope of the amendment, but the hon. Gentleman is very perceptive and makes the point about people not understanding the documents or conversations they have had.

To move this forward we need to inject a degree of urgency. I understand the points about the time frame, but I nevertheless think we ought to look at this matter carefully.

My right hon. Friend the Member for East Ham (Stephen Timms) has outlined the framework for a set of terms of reference, and I hope we can agree on that and invite the Department to start gathering the necessary statistics and information to respond to some of the basic questions, so that the independent reviewer can be well equipped with solid information when he or she starts the job. That could provide a practical way of producing a review sooner than after the envisaged 12 months.

Having recognised that that might be difficult to achieve, however, we ought to consider a fallback position that gives the framework of the terms of reference an extra dimension, to enable the reviewer to start reporting on the information as and when it becomes clear. If we approach the matter in that way, we will inject some urgency into the situation and get people to realise that there is acceptance across the House that we are trying to separate the genuine cases from those that are less solidly based. Let us ensure that we target the benefits on the people who ought to get them.

I urge the Minister, in considering the amendment tabled by my right hon. Friend the Member for Wythenshawe and Sale East (Paul Goggins)—to which I have belatedly put my name—to think about the arguments that have been presented and to agree to an early set of terms of reference before coming forward with a sensible time frame that will enable us to achieve the goals that Members on both sides of the House want to achieve.

[Fiona Mactaggart]

I want to follow up on some of the issues that have been raised. I recently asked the Minister how many people had had sanctions imposed on them. He revealed that 540,610 sanctions relating to jobseeker’s allowance had been applied last year. In the same answer, he told me:

“Statistics on how many such people speak English as a second language; and how many such claimants had moved to jobseeker’s allowance from income support or disability-related benefits are not readily available and could be provided only at disproportionate cost.”—[Official Report, 11 March 2013; Vol. 560, c. 103W.]

Those are examples of the vulnerable groups that Members on both sides of the House have been talking about.

I want to support the amendment tabled by my right hon. Friend the Member for Wythenshawe and Sale East (Paul Goggins) on the speed of the proceedings, but I also want to add another question for the reviewer to consider. Shortly after I had tabled that question, I asked the Minister about assaults on jobcentre staff. If we compare the period from October 2012 to January 2013 with the period a year earlier from October 2011 to January 2012, we see that the number of assaults on jobcentre staff increased from 76 to 98. The seriousness of the assaults increased as well. In the first period, there were three that resulted in cuts and bruises, and three that resulted in more than cuts and bruises. A year later, 13 had resulted in cuts and bruises, with eight resulting in more.

I fear—although I do not know for certain—that those increases in assaults on jobcentre staff are a product of frustrated claimants who have been sanctioned. It has been pointed out that they do not always know why they have been sanctioned. If the sanctions regime is resulting in this kind of behaviour—as I have said, I do not know whether that is the case—it would be appropriate for a reviewer to consider whether the regime has consequences for the safety of jobcentre staff. If there are consequences for the safety of the people responsible for giving claimants explanations, their explanations might become less clear and they might retreat behind letters rather than actually talking to people.

I should be grateful if the Minister assured the House that such issues will be included in the review. I fear that if they are not, vulnerable claimants will not get the service they need.

--- Later in debate ---

[Mr Hoban]

Given that my right hon. Friend said that he would stop the practice, we would stop it again if it reappeared. We do not want to see it happening.

I want to pick up on some of the points raised in the 10 or 11 questions put by the right hon. Member for East Ham. We have published, and will publish annually, tables setting out the number of sanctions. The data for 2011-12 were published online on 15 August 2012, and we gave a breakdown of sanctions, so it is not correct to say that there is no information. There were 108,000 variable length sanctions for employment-related failures; 378,000 sanctions were of fixed length, which included 58,000 that were for not attending ESE—employment, skills and enterprise—regulation schemes, 55,000 for not complying with training requirements or for not carrying out a jobcentre’s direction or for a failure to participate in mandatory work activity.

The reason there is a range in the impact assessment is that we were trying to be helpful to the Committee. We used a combination of official statistics and an estimate based on management information to give Members an up to date figure of the numbers involved. The final numbers will be available when we publish the next official statistics. Having been a DWP Minister, the right hon. Gentleman will appreciate that we take the validation and verification of statistics seriously. These are official national statistics and they need to be published to appropriate quality. That is the basis for the numbers in the impact assessment.

Communication is really important, and we need to ensure that we get it right. We talked about some of the measures that we set out in the recent regulations to ensure clarity in universal credit. There is a challenge here. We want to ensure that communications between the Department and jobseekers are clear, whether they are oral communications between a personal adviser and a claimant, or items of correspondence. But I think there is a tension here. The hon. Member for Slough (Fiona Mactaggart) said in her Second Reading speech that she felt that the notice we sent out was defective, and the courts said the letter should have contained more detail about the sanctions regime.

[Fiona Mactaggart]

The courts said that or judges ruled it was obfuscation.

[Mr Hoban]

Absolutely, but the hon. Lady repeated that, and by virtue of the quote I think she was supporting their view. Another hon. Member said that people “may be” sanctioned. I think there is a tension here between clarity and disclosure. The more detail there is in the letter—maybe to comply with what is in the law—the harder it can be for people to understand what is in the letter. It is possible to go into lists, as the right hon. Member for Birmingham, Hodge Hill did—to list a whole set of “good cause” reasons in a letter. One could put in a letter every detail of the graduated sanctions regime. We need to ensure that our communications are very clear and legal; sometimes the two do not go as easily together as we would like them to, but we do need to ensure that there is clarity.

The right hon. Member for East Ham talked about what happens if people are sanctioned, and then immediately answered his question by referring to hardship schemes. He and I have debated the revised sanctions regime and discussed hardship at length, as we did on a previous occasion with the right hon. Member for Stirling (Mrs McGuire). There is a hardship scheme in place for people, and it is right that it is there. We do ask people to look to see whether there are any other ways in which they could find financial resources to live off, and that is very carefully set out in the Bill, but those hardship schemes are available. It would be wrong to give anyone the suggestion that there is no hardship scheme in place, but the rules on access are very tight indeed.