West Coast Main Line: Services

Esther McVey Excerpts

Thursday 15th December 2022 Commons Chamber

[Esther McVey (Tatton) (Con)]

I, too, congratulate my hon. Friend the Member for Ynys Môn (Virginia Crosbie) on securing this important debate today. Those of us who travel on this line sympathise with all the tales we have heard today and everything that she has said, because we are all suffering the same terrible journeys. As someone who has travelled pretty much every week from Wilmslow in my constituency to London since 2017, when I became the MP for the area, I have a wide knowledge of the service on which to draw and plenty of first-hand experience of the journey.

The west coast main line is one of the major routes in Great Britain, stretching 399 miles from London to Glasgow and Edinburgh via the west midlands and the north-west of England. The Department for Transport describes the west coast main line as

“one of our most important rail corridors.”

It links four of Britain’s biggest conurbations and serves all rail markets—inter-city, commuter, regional and freight—and there are 11 train operating companies using the line. However, I wish to keep my comments to the Manchester to London route and to Avanti. The train service between Wilmslow and London, on that Manchester to London line, used to be hourly, direct and took one hour and 50 minutes. Since the pandemic, the rise in industrial action and the start of Avanti operating the line, the service has gone shockingly downhill, ending now in the substandard service that we have today.

A few weeks ago, Bee Rowland, a rail traveller, caused a Twitter storm by posting a picture of her child whom she had stuffed in a luggage rack. I sympathised with her, because I had done exactly the same thing, only it was not a child that I had stuffed in the luggage rack—it was me, for the full two-hour journey. That was because people from several trains had had to cram into one train. Most people were standing, but, fortunately—I say fortunately, but it was ironically—I managed to squeeze into the travel rack and sat there for the full journey. Bee Rowland’s experience was on Grand Central, mine on Avanti.

The travelling public are being taken for fools. We no longer have a rail service; it is a rail sufferance. It is an unreliable system that has gone backwards to such an extent that it is probably as bad as British Rail used to be when it was the butt of every comedian’s joke. Trains might or might not arrive. There are delays, staff shortages, staff late for work, or just random cancellations.

I have been a lover of rail travel ever since I was young when I travelled everywhere on trains with my granddad, who started work on the railways at Lime Street station in Liverpool, aged 12, as a bag carrier, and stayed there until he retired. I am a railway lover and I have been brought up on trains, so to see the rail industry in such a mess makes me want to weep. It is being made worse, without doubt, by industrial action and the excessive strike action. It is as if the unions want to push these private train operating companies over the edge to make them fail.

The RMT’s latest act of sabotage—48-hour strikes between 13 December and 7 January, wiping £1.2 billion off the UK’s economy over Christmas—is hurting travellers, businesses and local communities. I am not excusing the management of these railway companies—certainly not—but between them and the unions, they will force people to travel by other means. It will be anything other than the trains. The people who will suffer the most will be those who work on the railways.

Since August 2022, Avanti has cut the number of trains between London, Euston and Manchester Piccadilly from one every 20 minutes to one an hour “until further notice”. It said that it had acted in the wake of industrial action

“to ensure a reliable service is delivered, so customers can travel with greater certainty.”

I am still waiting for that greater certainty, as are my constituents.

Life is difficult enough, but not to be able to get to work, to school, or to see families is unacceptable, especially at the prices that we pay to travel by train. Looking at the cancellation figures between 4 November 2021 to 12 November 2022, it appears that the average cancelled by Avanti was 5.5%, and those cancelled by other causes 6.8%—so, about 12% altogether. However, that is not the full story, because 33% of our trains have already been cancelled and so what we are saying is that 45% of trains have been cancelled. I often get to the station and find that even the guards do not know whether a train is coming or not. Then, I jump on the train to Crewe and perhaps on another one to Stafford and then I go on to London. Instead of a one hour 50 minute journey, it can take four and a half hours or even six hours, each way.

Let us look at the other side of the coin. Only last week, I had an insufferable journey to Crewe, only to find that a direct train from London had been put on at the last minute, which nobody knew about. So an empty train pulled into Crewe to give me the last leg of my journey to Wilmslow. We call these ghost trains; they are empty trains that travel up the line, pretending to get the numbers right, which they are not because nobody is on them. Sadly for its customers, Avanti West Coast had the fewest trains on time, at just 38.8%, making it the least punctual operator in the country. As for the part that runs through my patch, Avanti says that 87% of its trains from 16 October 2022 to 12 November 2022 were 15 minutes or more late. That is a huge amount that are unreliable.

So I guess there are a couple of messages for the Minister. Avanti has to get its house in order or lose its contract to somebody who can run a better rail service. We need to get our rail system back up and running. It has been knocked sideways during the lockdown and it is being battered now by industrial action, but we do not want any more excuses. We need to get our rail system back on track. So here is an idea to make our railway system reliable, regular and well-maintained: let us stop wasting those billions of pounds that are going into HS2 and get a proper train system working right across the country, locally and nationally, for all of the citizens of this country.