Points of Order

Emma Hardy Excerpts

Wednesday 16th November 2022 Commons Chamber

[Emma Hardy (Kingston upon Hull West and Hessle) (Lab)]

On a point of order, Mr Deputy Speaker. I seek your guidance on ensuring that the Home Office provides a high-quality and timely service to MPs.

Since 1 January my office has been approached for help with more than 260 cases of asylum and immigration, all requiring updates from the Home Office. My office established a system of monthly calls with the Home Office, which in fact has been running at about every six weeks. Moreover, four of the 10 consultations scheduled this year have been cancelled. Yesterday I was informed that today’s call had been cancelled because of staff members being “out of office”. No revised date was offered, and I was advised that the next call would take place as agreed on 21 December. That is five weeks from now, and it means that there will have been three months between consultations.

These calls are crucial, as constituents find the prolonged waits distressing. When we do receive updates, they are often of a very poor quality, stating only that the claim is in progress and there is no timeframe for a decision, or that people will be contacted in due course. The members of the Hull Seahawks ice hockey club are currently waiting for an update on a visa for one of their players; they have been waiting for more than two months, and are now halfway through the season without a much-needed player. That is one of the cases that my office was going to raise with the Home Office in the call today.

MPs have been offered an unacceptably poor service by the Home Office, and I hope, Mr Deputy Speaker, that you can use your power and influence to put pressure on the Prime Minister to improve it.

[Mr Deputy Speaker (Mr Nigel Evans)]

I am grateful to the hon. Lady for her point of order and also for giving me notice of it. She raises a serious issue that affects how all of us can assist our constituents, and the service she describes from the Home Office is not acceptable. Ministers on the Treasury Bench will have heard her comments and I expect them to be conveyed to the Home Office. I expect the Home Office to address the issues that she has raised urgently, and if improvements are not made, I know that the Speaker will be sympathetic to attempts by the hon. Lady to pursue the matter, perhaps in an Adjournment debate or through an urgent question.