Emma HardyMain Page: Emma Hardy (Labour - Kingston upon Hull West and Hessle)
Department Debates - View all Emma Hardy's debates with the Department for Education
It is always a pleasure to serve under you in the Chair, Sir David. I thank my hon. Friend the Member for Islwyn (Chris Evans) for opening today’s debate so well. I also thank the University of York and York St John University for the support they have given students at this challenging time. They have worked closely with the student bodies to overcome insurmountable challenges and to make the campuses and the universities as safe as they possibly can. However, that does not detract from the experience that students have had over the past few months. Isolated, often challenged with mental health crises and having to conduct their social life and teaching in a strange city and a strange place. It is not the expectation that students have come to deserve, let alone have to pay for. I am pleased that the extraordinary efforts in our city have meant that, despite the initial peak in infection, infection rates have fallen significantly, but we are not over the hurdle yet and could be in this situation for another 12 months or—who knows—even more. That is why the debate is so timely, in order to help us get things right for the future.
I thank the thousands of students from York who signed the five petitions before us, some of which call for the reimbursement of fees during periods of industrial action that were clearly intended to improve the working environment of our teaching staff—who are dedicated to students—protesting casualisation in the sector and its impact on their terms and conditions. Hundreds also signed petitions about refunds, partial refunds and the lowering of tuition fees, which the Treasury must look at. However, I will look at the far more fundamental issue behind it: the broken model of university funding. I put it firmly on the record that the issues highlighted in these petitions point to why tuition must be free. The risk currently falls on students, and if universities were to reimburse their students, they would become bankrupt, so the Treasury and the Minister must find a solution. Labour has a solution.
The university sector is underfunded. Higher education is the engine to economic success, and we need it to attract investment that produces a high economic yield and recognises how both tuition and research places the UK’s economy on a global footing. Investment brings return, but there is still no certainty over the future of research funding. With no future EU agreement, what will happen to the Horizon programme? We are yet to hear of the Government’s shared prosperity fund and the impact it will have on university research. We also know that the international purchase of UK education, through our international students, is significantly at risk: numbers have reduced. Universities have put incredible investment into supporting those students, who obviously pay extortionate amounts for that service yet arrive in a locked-down, strange country before they commence their online studies. What are we doing to our students and young people? Signing these petitions shows that students have lost confidence in a sector that was once the jewel in the crown of the UK. We have also heard about the real impact that this is having on the welfare of students, as my hon. Friend the Member for Islwyn set out, and on their mental health and wider wellbeing.
The whole funding model, with the spotlight being shone on it, must be reviewed. We are all aware of the discourse over undergraduate, masters and research programmes in the light of the online provision that we have heard much about. However, online provision does not replace in-person tuition, which helps people to nurture students to reach their best, which we want for this generation of students and for those who are applying to university at this time.
We face a serious economic crisis. This is not new, but the UK’s performance has consistently lagged behind similar economies for the past decade. In addition, the productivity of the economy has been low. Education—at all levels—is proven to be the single biggest factor in significantly improving economic performance. It is the one thing that brings about social mobility. It also opens up new doors and new avenues for people to learn. However, as these petitions have shown, having to pay for tuition is a major cause of discord and has meant that many who could benefit from a university education will not access it due to the fees structure.
Therefore, we as a country need to invest in the skills to deliver the economic output to which we aspire. Much of that will need to be in new areas of growth—digital, biosciences, advanced technology—as well as where there are recognised skills shortages, in areas such as engineering. We need therefore need to attract students to fire up our economy, and I want to ensure that in my constituency, we also find a pathway—through both further and higher education—for all those who are falling out of the labour market, as we re-orient skills for the future economy.
I draw the Minister’s attention to the BioYorkshire project, with which I know she is familiar. That investment will bring 4,000 job opportunities in York and Yorkshire, will ensure that start-ups and spin-out companies innovate 1,200 businesses, and will return £5 billion in gross value added to the Treasury. This not about cost to the Treasury but about investment in skills for those kinds of outcomes, not least in the light of what our economy now faces. Putting fees in the way of that is neither smart nor beneficial. This is our one opportunity to pivot the fortunes of our economy significantly.
Someone who is currently out of work will be nervous about what is on the horizon. They will not want to risk investing in their future if they do not know what it will bring apart from significant debt. That is why the petitioners’ call shines a light on why university tuition should be fully funded in future. Universities have a serious role to play in our economic recovery, which must be the Government’s prime focus, and no barriers should be placed in the way of that.
Although many students can engage in online learning, 40% of courses offered in my city include an element of laboratory or clinical practice, so students need to be safely present in person to complete their studies. Many students are frustrated that, because of the practical nature of their degrees, they have not been able to complete them and qualify, particularly those whose courses included teaching and clinical practice. For clinical practice, those students were not able to help the NHS in their final year because of the current situation. We need to ensure that recompense is in place to enable students to recoup their losses. They clearly have an important role to play in supporting the infrastructure of our country through this pandemic.
I am sorry to put it in these terms, but we now have a marketised education system, which is why students are right to call into question the value of their investment. It changes the relationship between student and university, which should be one of co-production, working together to create academic success, leading research, and stretching and growing people, with universities working hand in glove with students.
Online learning provides opportunities if properly invested in. About eight years ago, I spoke with a medical academic about the possibilities of remote learning. He told me about how he had organised global seminars, bringing together the world’s top surgeons and academics to advance medical practice and join clinical techniques and research with practitioners who wanted to advance the frontiers of medicine. Cost barriers restrained opportunity, however. If we place those costs on our NHS at a time like this, we will lose out on those kinds of opportunities. That example can be extrapolated to engineering or environmental science. We could have high-quality online learning, drawing from the best in the world, to advance people’s opportunities to engage in a future economy.
The world of education is changing significantly, so we must look once again at how we invest in skills to ensure that students are at the core of the future economy. There must be no barriers, which fees create. That is a failed model. Vitally, we must look not only at what should happen with recompense now, but at how we can get things right in future. Unlocking our economy and giving people every opportunity they deserve: that is the game-changer.
The whole purpose of having that first stage is for the university to have a chance to deal with the complaint, as there might be opportunities to do so that do not include refunds. I was trying to express the fact that, in the formal process with the Office of the Independent Adjudicator, there are protections for students against any potential backlash that might be feared from going against the university. The degree of anonymity is hindered—if it is completely anonymous, it is impossible to pursue a complete complaints process—but there are protections for students.
As I was saying, hon. Members have argued that the policy places too much on the shoulders of students and that we should instead adopt Government finance-backed refunds. I wholeheartedly dispute the suggestion that all students are being let down. Tuition does look different, because we are in the midst of a global pandemic, but different does not have to mean inferior.
Universities have invested heavily in innovative and dynamic learning and have utilised technology. I have seen many examples of interactive lessons that staff have worked tirelessly, hour after hour, to produce. In fact, a recent survey by Unite showed that 81% of students were happy that they did not defer, and four in five agreed that, although it is not how they expected their first university year to be, they valued their time there.
I am not for one moment suggesting that there have not been some institutions, or some faculties within them, that may not have given students the learning they deserve, as we have heard in accounts today. For those students, the process is in place; that is exactly why it was set up. The majority of students, however, have been supported by hard-working staff, who have invested hour after hour to support students in their learning. There has been an enormous effort made throughout the higher education sector to maintain the high quality expected by this Government. In fact, when done well, online learning takes many more hours to produce and costs more, as the fixed costs—including labour—remain the same and are combined with additional technology costs.
Yes, universities are autonomous institutions, but as a Government, we have a responsibility to the millions of students studying across the country to ensure that their education can continue and that it continues in a way that meets the high quality bar that we usually expect, and that they expect.
The findings of the Petitions Committee inquiry were clear that although students who are entitled to a refund should be able to access information about how to claim, a wide-scale refund should not be the way forward, and we agree. A range of guidance for students and providers already exists—from the OFS, the Competition and Markets Authority, the OIA and the Quality Assurance Agency for Higher Education—and we have been working to highlight and co-ordinate that advice even more for students. Universities must anyway adhere to consumer law and make their complaints process, and the OIA’s process, clear to students. The NUS has promoted this process during the pandemic, as have I, especially on student-facing media.
As the Petitions Committee recommended, we have established a working group that includes the NUS, the OFS, Universities UK, the OIA and the CMA. The OFS is working on a comms campaign, and a new page is now on its website that pulls together existing guidance on consumer issues. The OIA is consulting on new arrangements for dealing with complaints from groups of students, to speed up the process and ensure that those students who have a degree of commonality can be brought together in one complaint. I am also working on additional ways to further promote the rights of students and the processes they should follow, including working with Martin Lewis and his Money Saving Expert team.
Further to the comments made by my right hon. Friend the Member for Tatton, I want every student to know that they do have consumer rights. The CMA produced guidance on this issue earlier in the year and, for higher education providers, it is clear: universities should have been clear before the start of the academic year about what students could expect in these extraordinary circumstances. If students feel they have not got what they expected, they should follow the process. As outlined by the CMA, each student has a contractual agreement, and that agreement will differ per institution, which is another reason why a blanket system of refunds would not necessarily work.
Once again, let me be clear: it is not acceptable for students to receive anything less than the high-quality education they expect from our world-leading sector. A change in the mode of delivery to online or blended learning should not mean that quality declines. This is not a case of “pay the same and get less”; this is about providers changing their mode of delivery in an unprecedented situation to prioritise public health.
Providers will be best placed to be informed about decisions regarding the proportions of online and in-person learning, working with their local Public Health England teams. There are so many examples of innovative providers and the work they have done. I will highlight just a few. The University of Leeds utilised virtual classroom technologies, enabling students in Leeds and those studying remotely to engage together, and this has been seen in many universities. The University of Northampton used webinar software to successfully replicate a mock courtroom scenario, and the University of Sheffield’s faculty of engineering developed an approach to remote teaching of practical elements, shared with the sector. Some universities, such as Cambridge, have sent science, technology, engineering and mathematics students items of lab equipment to work with at home, and there are many, many more examples.
The OFS has stipulated that quality must be maintained and that the conditions of registration must continue to be met. It is directly engaging with those providers that have moved their provision online due to the coronavirus restrictions and is assessing material to check that the quality and quantity of provision are maintained and that it is accessible. Students can raise their concerns directly with the OFS.
However, tuition fees do cover much more than simply teaching: they include the support services that universities offer, such as mental health and wellbeing, as well as the provision of study spaces, library resources and much more. It is clear that these important services must be maintained, especially when students are isolating, in regards to wellbeing, mental health and communications. We as a Government have been very clear about that.
To answer the question asked directly by my right hon. Friend the Member for Tatton regarding my engagement with students, which was also posed by the hon. Member for Kingston upon Hull West and Hessle (Emma Hardy), I have regularly engaged with the NUS. I have engaged with the OFS student panel and with students who are present for the various visits I make on a regular basis, particularly the working groups of care leavers who are students. I have also done a magnitude of student-facing media, answering questions in online forums. I believe that is essential, because I should be speaking to students and the sector, detailing our policy and responding to their queries.
Rather than focusing on wide-scale refunds that in reality would make little difference to the money in students’ pockets—and let us not forget that more than 50% of students never pay back their full student debt—the Government are focusing on the outcomes of the higher education experience. We are focusing on ensuring that the courses lead to qualifications, and working hard so that students are supported and safe. Drawing on the expertise of the higher education taskforce that I set up, we have been providing robust public health advice and guidance to universities, so I dispute the claim made earlier in the debate that the Government have not given clarity to universities.
From the start of the pandemic my priority has been to protect student mental health and wellbeing, and we have asked providers to prioritise that. We have worked closely with the Office for Students to create the Student Space to address the additional mental health challenges that covid presents. That is a £3 million project, to be delivered with Student Minds, and it has recently been extended. That is on top of wider Government support that includes £9 million for charities. We monitor it all the time. My heart goes out to all the families who have experienced student suicide in the past few months, and to the friends and all the people who knew those students. It is an awful tragedy, and no words can give an account of how I, or other hon. Members here today, feel about it.
The hon. Members for Leicester East (Claudia Webbe) and for Kingston upon Hull West and Hessle raised the issue of student hardship and the £256 million fund. We have clarified that providers can use that money for the entire academic year. It is for student hardship—for digital devices, for mental health support—so it is right that we keep referring to it. We were quite up front at the beginning about how it could be utilised. Before the beginning of the academic year—before August—we also outlined that £23 million per month could be utilised. I am afraid I shall continue to use that figure, because it was for the entire academic year. Student hardship is something that we continue to monitor, and each university normally has its own hardship pots as well. The Department has also allocated £195 million for technology devices for educational settings, for which care leavers at higher education providers qualify.
Yes, that is exactly what I said. The Department has allocated that money across educational settings and care leavers in higher education can access that. However, we have encouraged universities to prioritise digital poverty and accessibility. Accessibility is something that the OFS has been strong on, because everyone should have access to education of quality. The Secretary of State has also commissioned the chair of the OFS to conduct a review of digital learning and teaching, including digital poverty.