Oral Answers to Questions

Ellie Chowns Excerpts

Thursday 12th February 2026 Commons Chamber

[Heidi Alexander]

I understand that the public toilets in Weymouth station have been closed for several years, due to antisocial behaviour and vandalism. That is unacceptable, and I can assure my hon. Friend that my Department will raise it with South Western Railway.

[Dr Ellie Chowns (North Herefordshire) (Green)]

T6.   In the past seven months, I have been contacted by 18 constituents who have faced unacceptable delays in getting responses from the Driver and Vehicle Licensing Agency about licensing issues where a review by the medical team is required. Each time I have intervened and each time the issue has been resolved, but it is not the mark of a functioning system that an MP has to intervene in every complaint to get a response. What will the Secretary of State do to ensure that constituents can get a response from the DVLA without having to mobilise their MP every time?

[Heidi Alexander]

The hon. Lady is right to raise this issue. I have been in contact with the DVLA about this matter; it is putting new systems in place to ensure that it is doing everything that it can, as standard, to process these cases as quickly as possible. In the meantime, I have been keen to ensure that there is an escalation mechanism. I am pleased to hear that her constituents have got a quicker response after they have contacted her, but that should not have to be the case or the norm.