Digital Exclusion

Duncan Baker Excerpts

Wednesday 28th February 2024 Westminster Hall

[Selaine Saxby (North Devon) (Con)]

I am a Member of Parliament for a very remote rural constituency, and when I was elected our broadband roll-out was definitely behind the curve. I am delighted that we have seen dramatic improvements in North Devon during my time in this place, but our digital skills have been left behind the curve. Indeed, my constituency is home to the train station with the highest face-to-face usage in the country, and I am delighted that our ticket office is staying open.

I was approached at my constituency surgery on Friday and told that it was unacceptable that a Government agency did not have a phone app—that there was not enough digital availability. We need to bring people along with us on these digital changes, so that people are part of them and are not excluded from society. I chair the all-party parliamentary group on broadband and digital communication, which is looking to put forward a campaign to explain some of the coming changes in the digital landscape, as we did with digital TV switchover.

[Duncan Baker (North Norfolk) (Con)]

On that point, when the Minister sums up, perhaps he can address BT’s plans for the switchover from analogue to fibre lines for phones. That will cause huge problems in constituencies that still have power cuts and poor mobile signal, such as my North Norfolk constituency.

[Selaine Saxby]

I agree entirely with my hon. Friend. That is a huge concern for rural constituencies that lose power at the time when they need landlines the most.

As we move forward, there is a need for education. I very much hope that people will take up offers at public libraries. An Age Concern report looked at digital availability for the over-70s and found that people who went to the library were far more able to get online. I thank Lloyds Bank, which is bringing its online training to Barnstaple library; anyone who would like to join should contact my office. In her mid-70s, my grandmother went on a digital training course at the bingo hall, so there is training out there. I know that it is difficult—my parents are digitally unavailable at this time.

If anyone does not get the opportunity to say everything that they wanted to this afternoon, I encourage them to join the all-party parliamentary group. We are putting together a digital manifesto, which we will send to all parties ahead of the election. I thank the hon. Member for Ellesmere Port and Neston (Justin Madders) for securing this important debate.