Diana Johnson
Main Page: Diana Johnson (Labour - Kingston upon Hull North)Department Debates - View all Diana Johnson's debates with the Home Office
HM Passport Office Backlogs
Diana Johnson Excerpts(2 years ago)
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Dame Diana Johnson (Kingston upon Hull North) (Lab)
We know that the Home Office is under enormous pressure given the Ukraine visas, the Afghanistan scheme and the asylum claims backlog. It was pleasing to hear the Minister say that plans were put in place well in advance because everyone expected a surge in passport applications once people were able to travel. I have heard what the Minister has had to say. On reflection, why does he think he has been brought to the House today to answer an urgent question? MPs’ inboxes are full of casework in respect of passport delays. What has gone wrong with the plans that the Minister put in place to deal with the surge?
Kevin Foster
As we have touched on, we are seeing an unprecedented level of demand: we would normally process 7 million applications in an entire year and did 1 million last month alone. That is a record number. In January, we were seeing around 60,000 a week; by the middle of March we were dealing with more than 200,000 a week—that is output, not just applications. The service has rapidly expanded to meet the demand that has returned.
To be clear, we changed the service standard last year because we expected a surge and there would inevitably be a limit on how many passports could physically be produced in a week. That is why we advised people of the 10-week standard. As I said, though, in recent months 90% of people have still been getting their passport within six weeks and we retain the ability to expedite if people have particularly compelling reasons for travel.