DWP: Performance

Debbie Abrahams Excerpts

Monday 30th June 2014 Commons Chamber

[Mr Duncan Smith]

This is what is so interesting. Over the weekend, the lid was lifted on what is really going on. [Interruption.] They do not like this, because it is the truth. The hon. Member for Dagenham and Rainham said of the Opposition employment policy announced the other day:

“We managed in the political world to condense it into one story about a punitive hit on 18 to 21-year-olds around their benefits. That takes some doing, you know, a report with depth is collapsed into one instrumentalised policy thing which was fairly cynical and punitive.”

He was making the point, I think, that the Opposition are failing to say what they really want to do. The hon. Lady let the cat out of the bag when she made it clear that the Opposition want to spend more on welfare and to reverse our changes to the welfare system.

[Debbie Abrahams (Oldham East and Saddleworth) (Lab)]

Perhaps we could get back on track and scrutinise the performance of the Department for Work and Pensions. Will the Secretary of State confirm when he anticipates actually delivering 1 million people on universal credit? Will it be by 2191? At the current rate, it will be.

--- Later in debate ---

[Debbie Abrahams (Oldham East and Saddleworth) (Lab)]

It is a pleasure to follow the hon. Member for Harlow (Robert Halfon), and I congratulate his constituent on finding a job, but we need to understand in the round the impact that the social security and welfare reforms are having on most people.

Once again I was absolutely stunned by the Secretary of State’s hubris in his speech. The DWP is in absolute chaos. The welfare reforms have been nothing short of catastrophic. Not one of the projects, from the introduction of universal credit to the revision of the work capability assessment and the replacement of DLA with PIP, has been delivered with even a modicum of competence. I just await the next fiasco in the replacement for the Child Support Agency. Ministers have wasted hundreds of millions of pounds of public money—these are Ministers who pose as the defenders of the hard-working taxpayer. Such is their arrogance that they blame everyone for the problems they have experienced, from their own civil servants to the Trussell Trust, which runs so many of our food banks. What has been reported, and what I have had confirmed by Trussell Trust members, is disgraceful. Anyone who tries to investigate these Ministers or hold them to account, including the Select Committee on Work and Pensions, has been subject to hostility and obfuscation.

We supported the principles of universal credit, and the Secretary of State would be sensible to remember that. We support the simplification of the social security system and the principle of making work pay, but the Government’s reforms are not working. The introduction of universal credit has been an unmitigated disaster, with delays, increasing costs and fewer participants than predicted. In November 2011, four pathfinders, including one in my Oldham constituency, were meant to pilot UC before the national roll-out in October 2013. In July 2013, it was announced that there were to be six more pathfinder areas, yet by December 2013 we were informed that the national roll-out was not taking place but UC would be extended to couples and families. Members of the Select Committee were informed of that on the very day of the announcement. The latest figures show that fewer than 6,000 people are claiming UC, so I repeat my question to the Secretary of State: when exactly will 1 million people be on it?

In the middle of all that, in September we got the National Audit Office report on the various IT problems that the Government had known about for at least 18 months. Some £40 million spent on software has had to be written off and a further £90 million has been written down. Good money is being poured after bad as the Government continue to spend millions—the estimates are between £37 million and £58 million—on the old IT system while spending extensive sums on an end-state solution. As the NAO and Major Projects Authority reported, there are significant issues to address in governance, lack of transparency, inadequate financial controls over supplier spending and ineffective departmental oversight.

The Government’s incompetence on universal credit is matched by the measures to which they have subjected people on PIP. Anyone attending the Macmillan Cancer Support report launch last week could not have failed to be moved by the people there and their stories. In my constituency, I have encountered numerous cases where PIP has been delayed. One constituent made an application for PIP on 5 August 2013, but there were mix-ups with assessment appointments and delays with reports—the left hand did not seem to know what the right hand was doing—and only nine months later was a decision taken. The Public Accounts Committee report was rightly critical of PIP’s introduction. In the first 12 months, the Department made decisions for 84,900 people, or 7,000 a month, at which rate it is expected to be 42 years before the 3.6 million people who have been targeted will be seen.

I could go on about PIP, but I just want briefly to mention the work capability assessment. The Select Committee is undertaking an inquiry on its revision, and I was stunned by what we heard when we visited Newcastle. The final point I wish to make is this: if a Department judges people as fit for work and they subsequently die, can we possibly regard that Department as competent? No, we definitely cannot, as that is not what we expect in a civilised society. We must remember why we developed our model of social welfare and retain its principle of inclusion, support and security for all. Any one of us could be struck down by an illness or accident and we would need our social security support system—we should value it.