Oral Answers to Questions

Debate between David Mundell and Chris Bryant

Thursday 17th October 2024 Commons Chamber

[David Mundell (Dumfriesshire, Clydesdale and Tweeddale) (Con)]

When mobile providers started to turn off the 2G and 3G networks earlier this year, we were told that it would have no impact on existing services, but the experience in my constituency is the contrary, particularly along the M74 motorway network. Will Ministers investigate the impact of the switch-off to date, and ensure that necessary improvements are made so that we have a full network across the whole of the United Kingdom?

[Chris Bryant]

I think this is a hangover from yesterday’s questions on telecoms, but the right hon. Member makes a very good point. One of the things that keeps me awake at night is worrying about what will happen to the transition for people with telecare devices, which rely on the old public switched telephone network. We are keen to have a safe transition. Exactly the same issues apply to 2G and 3G. I will happily meet with him, if that would help.

Copper Wire Telecoms

Debate between David Mundell and Chris Bryant

Wednesday 13th December 2023 Westminster Hall

[David Mundell (in the Chair)]

Plea noted.

[Sir Chris Bryant]

The right hon. Gentleman made some very good points and I will come on to them in a moment.

It is good to have the right hon. Member for Suffolk Coastal (Dr Coffey) here with us, who made some very important points. She referred to the debate tomorrow on the potential merger between Vodafone and Three. I will also not be there, because I shall be at Glenys Kinnock’s funeral. The Minister will have a different shadow tomorrow; my place will be taken admirably by another Chris from the shadow Front Bench, also from south Wales, my hon. Friend the Member for Islwyn (Chris Evans). I somewhat disagree with the points that the right hon. Member for Suffolk Coastal made, but anyway, those will be elucidated tomorrow.

It was good to hear from the hon. Member for North Shropshire (Helen Morgan), who referred to notspots, which I think she said covered 13% of her constituency, and the fact that 3% of people in the UK have no 4G signal. We are also 51st in the world for 5G signal. We are all aware that there are quite a lot of issues in terms of mobile and internet connectivity that apply to large sections of the United Kingdom. Somehow, we have not really managed to seize this with the energy that some other countries have managed.

--- Later in debate ---

[Sir Chris Bryant]

Indeed. However, I would argue that relying on legacy systems is dangerous for our public institutions, because we have to pay a lot of money to keep and maintain them, and they do not have a great deal of resilience. Of course we also know that if someone sends a handwritten letter, that may be more reliable than some other forms of communication. Anyway, the point is well made that we still have fax machines. Therefore, there is a wide variety of areas where we need to take cognisance of the impending danger if we go too fast down the route that we are discussing this morning.

Ofcom has also identified a series of different vulnerabilities—people who are more vulnerable than others in relation to age, disability, physical and mental health, and income. One of my biggest concerns as shadow Minister with responsibility for digital is that 18% of poorer homes in the UK have no internet to home at all—18%. That is a problem for levelling up; it is a problem when it comes to diversifying the economy; it is a problem in rural areas; it is a problem in inner-city areas; and there are problems in relation to buildings where it is difficult to get wayleaves. A whole series of issues combine to create a real, long-term problem for some of the most vulnerable families in the country. Some 7% of Welsh adults have no internet to home at all, so relying on VoIP to deliver emergency services with PSTN gone is problematic.

The right hon. Member for Orkney and Shetland has faced emergency situations in various storms, and I think this debate partly stems from that experience. Of course, the law requires phone services to take all necessary measures to ensure uninterrupted access to emergency organisations, including during a power cut. That remains the case for VoIP services, which is why Ofcom provided guidance in 2018 on how service providers should do that. Virgin Media, for instance, will provide an emergency back-up line that relies on a battery-operated box in such circumstances. However, the way that all the service providers in the UK are meeting that responsibility remains unclear, which is why Ofcom started a monitoring programme in July 2022. It would be good to hear from Ofcom on how well that is proceeding.

In May 2022, the Electronic Communications Resilience and Response Group published a post-incident report after the storms in 2021-22. It was rather, I would say, blasé. It seemed to suggest that we could now cope better and that there would be greater resilience in future, but I think the points already made by several Members were very well made. In December 2022, Ofcom produced its “Connected Nations” report, which similarly suggested that we had learnt a lot of lessons from the storms, but I am not convinced that we are in a strong enough place.

I fully accept that, as a couple of hon. Members have said, there are significant advantages to transitioning. First, the copper wire is not going to last forever. Secondly, there is an affordability issue for the for the operators—keeping two systems going is more expensive. I would like every home in the land to have at least a superfast broadband connection. We were aware during covid in particular that many children were unable to do their homework because they basically relied on a mobile phone for their internet connection, and I do not think that will really work for the future.

Other countries have been much more assertive, aggressive and determined to transition. The Netherlands and Estonia have completed the process. Singapore completed it in 2020. Japan will complete it by next year. Spain had already done 80% by 2020, and Portugal had done 60% by 2020. By contrast, the UK managed only 2% by 2020. We are laggards in this. I am not going to excoriate the Minister for being slow and tardy—I see he is waggling his head in a sort of Eeyore way—but I am going to make this point to him: Estonia took three years to do it. Estonia is a much smaller country, so perhaps it was simpler to do it there. The Netherlands took 15 years. One could argue that we are going too fast to be able to ensure that we have met all the problems.

What should we do? First, I think we should pause this process now. We should take stock. The right hon. Member for Suffolk Coastal made the good point that we should learn lessons from other countries. We should find out how Estonia managed to do it in three years, how Singapore managed to do it by 2020, and what resilience programming they have. How do they make sure that, if there is a power cut—in particular, one that lasts more than a couple of hours—how do they make sure that people are safe and protected? I do not want that pause to be endless; six months is enough, but I think we should take stock and the Government should come back to us with a clear plan of how we can move forward.

Secondly, we need to identify vulnerable customers and communities, because this does not play out equally in every part of the country. Thirdly—this point has been made by several hon. Members—we really need to improve mobile connectivity. I repeated that point at least 20 times as an MP, but in the words of Browning:

“Hark, the dominant’s persistence till it must be answered to!”

Ofcom says there is full connectivity in the town of Porth where I live in the Rhondda, both indoors and outdoors. That is a complete and utter fiction; I cannot get a mobile signal inside my house, other than through VoIP, and that is not just the case in my house, but in nearly every other house in Porth. Ofcom needs to go back to the drawing board and start again on providing accurate information on mobile connectivity.

We must also do more on enabling shared networks and shared masts. It took us far too long to get the electronic communications code through, and I understand that it still has not been fully implemented, though maybe the Government will be able to update us on that. I worry that it does not quite do the trick for enabling mobile connectivity in the rural areas we are talking about. In the Rhondda, sheep can be seen from virtually every house if one looks carefully enough, so we feel rural; though it is quite a dense community mostly living in the valley floor. We in the valleys community share with many other rural areas across the whole country the same anxieties about being able to develop economically, socially and culturally, and to take part in the full opportunities that a digital world offers when we cannot have reliable mobile connectivity.

Since I might not see you again in the Chair before Christmas, Mr Mundell, I wish you a very merry Christmas and a happy new year.

[David Mundell (in the Chair)]

Thank you, that is gratefully received. I call the Minister, and remind him that we want to leave a few minutes at the end for Mr Carmichael to wind up.